Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jul 07 – Customer Success Jobs
    Talent Team
    Jul 7, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Remote, US
    Organization: Upland Kapost
    Actively engage and partner with their Customers to maximize adoption of the deployed solution and achieve positive business impact results. Become a Trusted Advisor to Customer stakeholders to enhance the overall customer experience. Drive Customer adoption, Be the Customer advocate for new product ideas or product issues. Promote upgrades to Customers to utilize new features & realize new benefits out of Upland.  
    Apply here: https://uplandsoftware.com/about-upland/careers/?p=job%2FoHfZcfwR
     
     
    Role: Senior Customer Success Manager
    Location: Boston, MA, US
    Organization: Rapid7
    The Rapid7 Customer Success Manager plays a key role in maintaining relationships with the customer base. Ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Build long-term relationships, drive adoption of their tools, generate referrals, identify upsell and cross-sell opportunities. Understand customer’s security needs and how Rapid7 can help them to achieve their goals as well as drive customer loyalty.  
    Apply here: https://www.rapid7.com/careers/jobs/detail/?jid=R2428
     
     
    Role: Customer Success Manager
    Location: Remote, US
    Organization: Testim.io
    As a Customer Success Manager, you will have to own the relationships, strategy, and happiness of the customers. The CSMs are ultimately responsible for making sure the clients in their portfolio are maximizing the value from their test automation investment. Nurture the relationships with the customers through ongoing communication and periodic meetings. Identify opportunities for expansion. 
    Apply here: https://www.testim.io/career/?uid=8D.41E
     
     
    Role: Customer Success Manager
    Location: St. Gallen, Switzerland
    Organization: Frontify
    Drive customer happiness to a new, all-time high by advising and guiding a wide variety of enterprise customers. Ensure that they launch Frontify successfully, adopt it widely, and are continually driving business value from their product. Increase product adoption, customer engagement and satisfaction.  
    Apply here: https://frontify.recruitee.com/o/customer-success-manager
     
     
    Role: Customer Success Manager
    Location: Israel
    Organization: Cyberbit
    Customer Success Manager has to manage the post-sales relationship for regional strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with customer retention and growth objectives. The core responsibilities of this role involve managing relationships and expectations with users and decision-makers in the accounts, being accountable for customer satisfaction. Manage account planning, proactive client communications, issue remediation, containment, and performance measurement. Ensure customer receives the utmost value from the Cyberbit Platform. 
    Apply here:  https://www.cyberbit.com/company/careers/  customer-success/job
      
     
    Role: Customer Success Manager
    Location: Hongkong
    Organization: AutoGrid
    This role will be reporting to the Director of Industry Solutions (APAC). You will be working closely with their partners and customers to help ensure that the business value generated by AutoGrid solutions is fully realized, identify ways to expand the relationships with customers and to help the customers navigate along their path into a smarter energy ecosystem. Develop a rapport with customers and liaise between different customer teams and AutoGrid teams to ensure successful delivery and adoption of AutoGrid solutions.  
    Apply here: https://autogrid.applytojob.com/apply/jobs/details/k4zqqpVvnQ?#

    Customer Success Manager

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Oct 22 – Customer Success Jobs
    Talent Team
    Oct 22, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, Texas, United States 
    Organization: Juniper Networks
    As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate and drive product adoption. Engage customers and facilitate education and access to standard methodology guidance. Manage customer health and see opportunities for growth. Lead the delivery of strategic projects passionate about product adoption that manages and mitigates risk. Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Collaborating with internal teams and partners to optimize the customer experience and value realization. Facilitate the identification of references and customer stories. 
    Apply here: https://www.linkedin.com/jobs/view/2735464396/


    Role: Customer Success Manager 
    Location: San Francisco Bay Area, US (Hybrid) 
    Organization: Gorgias
    As a Customer Success Manager, you will actively participate in building out a new Customer Success program: everything from strategizing to creating playbooks by journey stages. Help companies launch quickly and effectively on Gorgias by providing high-quality guidance. Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals. Uncover customer objectives and help them achieve their goals by becoming their trusted advisor. 
    Apply here: https://www.linkedin.com/jobs/view/2758768407/


    Role: Customer Success Manager 
    Location: Lane Cove, New South Wales, Australia 
    Organization: Rockwell Automation
    As a Customer Success Manager, you will serve as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of service contracts. Ensures customers achieve specific business results, maximum value from service contracts, and communicate value to key stakeholders. May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. 
    Apply here: https://www.linkedin.com/jobs/view/2768782235/


    Role: Customer Success Representative 
    Location: Remote, Australia 
    Organization: Australiance
    As a Customer Success Representative, you will act as a brand ambassador. Assist customers through multiple contact channels with a positive attitude and desire to help. Collect information about, and deeply understands, customer objectives, plans, goals, and circumstances. Accelerate customers’ time-to-value through consultative outreach and coaching. Evaluate customer engagement by monitoring service utilization metrics and reach out to prevent stagnation through education, best practices, or consultation. Advocates internally for customer issues in- serves as the customer’s voice. Marshalls resources across the company to support customer needs. Gathers feedback regarding experience and mines opportunities for engagement. Proactively contribute to develop creative new solutions, finetune and improve the solution according to customer’s feedback and pain points. 
    Apply here: https://www.linkedin.com/jobs/view/2762805286/


    Role: Customer Success Manager 
    Location: Remote, India 
    Organization: we45
    As a Customer Success Manager, you will develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Work with Service Delivery Teams to perform pre-sales engagements with clients. Engage with Biz Dev to ensure a clear understanding of the scope of services, solutions, and/or products to be delivered to the customer. Improve onboarding processes. Evaluate and improve tutorials and other communication infrastructure. Mediate between clients and the organization. Handle customer requests & feedback and resolve customer requests and complaints. Minimize customer churn. Aid in service delivery improvements and ideating new service lines for we45’s professional services. 
    Apply here: https://www.linkedin.com/jobs/view/2756294077/

    Customer Success Director

    Customer Success Manager

    Customer Success Representative

    Posted By SmartKarrot’s
    Talent Team
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  • Oct 21 – Customer Success Jobs
    Talent Team
    Oct 21, 2021 | 2 min read

    Role: Director, Customer Success 
    Location: Remote, United States 
    Organization: 
    FloQast
    As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience. Contribute to a values-based culture with an emphasis on collaboration, empowerment, and autonomy. Forecast and deliver on renewals and retention targets across the growing customer base (historical NRR is above 100%). Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Solve complex issues where analysis of situations or data requires an in-depth knowledge of the product and customer needs. Coach, mentor, and develop a team of Customer Success Managers for upward growth at both the IC and Manager level. High level of attention to detail, proficient in data analysis, and highly organized. 
    Apply here: https://www.linkedin.com/jobs/view/2731475894/


    Role: Customer Success Manager – Remote USA 
    Location: Remote, Indianapolis, IN, US 
    Organization: 
    Wiley
    As a Customer Success Manager, you will be responsible for retaining current customers and expanding digital usage at installed base accounts. Responsible for assisting faculty in implementing and integrating Wiley’s digital solutions. Consult with instructors on implementation and curriculum design. Collaborate with Account Managers to review the status of opportunities, existing business and expansion opportunities. Partner with Account Managers to identify core existing customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for the installed customers. Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience. Generate and analyze digital usage data for Wiley’s offerings. 
    Apply here: https://www.linkedin.com/jobs/view/2756886835/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    RELEX Solutions
    As a Senior Customer Success Manager, you will be owning and maintaining customer relationships on the strategical level with decision-makers. Communicating measurable value and proactively identify development needs at the customers. Through strategical thinking and analysis identify profitable strategical solutions for the customers. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations. Identify opportunities and lead upsell/cross-sell deals from start to finish. Monitoring customers’ key performance metrics and taking necessary actions to improve them. 
    Apply here: https://www.linkedin.com/jobs/view/2767540322/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization:
    Ingram Micro
    As a Customer Success Manager, you will serve as the technology expert for the own platform offerings, such as Ingram Micro Cloud Marketplace, Marketplace-as-a-Service, CloudBlue Rev, Go-To-Market-Hub, and more. Build relationships with the assigned customer base, helping with issues and continuing to delight with a positive customer-centric attitude. Develop and execute a proactive technology strategy to increase the adoption and integration of key platform functionalities within the assigned customer base. Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with customer success, support, and sales resources to deliver an exceptional customer experience. Serve as Voice of the Customer by continuously soliciting and presenting technology feedback to product management and engineering teams. 
    Apply here: https://www.linkedin.com/jobs/view/2756875554/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    Circle In
    As a Customer Success Manager, you will be fostering partnerships built on trust, empathy, and reliability. Acting as a trusted advisor from onboarding through to renewals and expansion opportunities. Implementing customer success plans to support growth, retention, and advocacy. Working closely with progressive HR, Diversity, and Inclusion, and Benefits teams with a focus on sharing opportunities for deeper engagement. Being the ‘voice of the customer’, procuring regular feedback, insights, and case studies from customers and sharing this back internally. Update and document all activities into the CRM system regularly and accurately. Identify any renewal risks across your portfolio and implement plans to mitigate them. Ensure contractual elements are delivered to customers as agreed. 
    Apply here: https://www.linkedin.com/jobs/view/2758116093/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Oct 20 – Customer Success Jobs
    Talent Team
    Oct 20, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: Satori
    As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers. Build strong relationships with buyers and users that drive customer satisfaction and customer advocacy. Manage customer communications and work with internal teams to address questions and requirements. Address customer escalations, concerns, and queries in a timely and accurate manner. Serve as a subject matter expert for the product and the domain and provide guidance, best practices, and advice. Use data as a tool to gain insight into customer behavior and trends to drive adoption, renewals, and expansion. 
    Apply here: https://www.linkedin.com/jobs/view/2755921188/


    Role: Customer Success Manager 
    Location: Remote, Boston, MA, US
    Organization: Salsify
    As a Customer Success Manager, you will ensure the customer is achieving business value for every stage of their customer lifecycle journey, post-sale. The CSM will sometimes come into the pre-sales cycle to help with a seamless transition and positive customer experience. Owns the adoption of all licensed products and ensures the customers are receiving business value and ROI. Executes business reviews up through senior leadership to share progress, metrics, wins, and recommendations for the future (products and services). Helps customers plan and execute a digital shelf program – this is often change management for the customers and a key piece of the role. Evangelizes customer success stories and customer success systems and processes 
    Apply here: https://www.linkedin.com/jobs/view/2766158339/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: RELX
    As a Customer Success Manager, you will support the account management team to demonstrate product value and usage, and ROI in renewal contract negotiations. Through face-to-face meetings and virtual interactions act as a trusted advisor and subject matter expert to the customer by having in-depth knowledge of their specific research workflow and how they extract value from the solution. Provide virtual and f2f training for various platforms and solutions in the portfolio to librarian staff. Proactively share insights and feedback to the Sales Director and account managers marketing. Monitor customer usage and deliver reports against targets and identify areas for mitigating risk where decreased usage requires further investigation and interpretation. Formulate actionable recommendations and develop engagement plans to assist customers in achieving their desired results. 
    Apply here: https://www.linkedin.com/jobs/view/2755913996/


    Role: Customer Success Manager 
    Location: Remote, Sydney, New South Wales, Australia 
    Organization: The Martec
    As a Customer Success Manager, you will support customers to use The Martec platform to achieve their employee-generated content objectives. Onboarding new customers. Work with clients to meet their objectives by making suggestions and ideas. you will be responsible for relationship building. Upsell and cross-sell to SaaS customers. Respond to customer requests for additional support. Review customer analytics and metrics to identify customers with issues and customers with growth opportunities. Match ideas and suggestions with customers to increase usage and grow revenue per customer. Support trial customers to achieve quick time to value so that they convert to paid customers. 
    Apply here: https://www.linkedin.com/jobs/view/2756270440/  


    Role: Customer Success Manager 
    Location: Remote, Mumbai, Maharashtra, India 
    Organization: TopHire.co
    As a Customer Success Manager, you will onboard clients and ensure they understand how best to use the TopHire platform. Understand client hiring requirements and suggest suitable candidates from the talent pool. Source candidates through a combination of channels such as TopHire’s internal candidate database, headhunting, referrals, social media, etc. Navigate the complete recruitment cycle for clients and maximize hires. Develop sustainable relationships by being the main point of contact between key clients and internal teams. Negotiate offers between candidates and clients to minimize dropouts. Manage a team of Associate Account Managers to achieve team and company-wide targets. Work with the Co-Founders directly to define an optimal hiring process for each client. 
    Apply here: https://www.linkedin.com/jobs/view/2759261172/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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