Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jul 07 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 7, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Remote, US
    Organization: Upland Kapost
    Actively engage and partner with their Customers to maximize adoption of the deployed solution and achieve positive business impact results. Become a Trusted Advisor to Customer stakeholders to enhance the overall customer experience. Drive Customer adoption, Be the Customer advocate for new product ideas or product issues. Promote upgrades to Customers to utilize new features & realize new benefits out of Upland.  
    Apply here: https://uplandsoftware.com/about-upland/careers/?p=job%2FoHfZcfwR
     
     
    Role: Senior Customer Success Manager
    Location: Boston, MA, US
    Organization: Rapid7
    The Rapid7 Customer Success Manager plays a key role in maintaining relationships with the customer base. Ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Build long-term relationships, drive adoption of their tools, generate referrals, identify upsell and cross-sell opportunities. Understand customer’s security needs and how Rapid7 can help them to achieve their goals as well as drive customer loyalty.  
    Apply here: https://www.rapid7.com/careers/jobs/detail/?jid=R2428
     
     
    Role: Customer Success Manager
    Location: Remote, US
    Organization: Testim.io
    As a Customer Success Manager, you will have to own the relationships, strategy, and happiness of the customers. The CSMs are ultimately responsible for making sure the clients in their portfolio are maximizing the value from their test automation investment. Nurture the relationships with the customers through ongoing communication and periodic meetings. Identify opportunities for expansion. 
    Apply here: https://www.testim.io/career/?uid=8D.41E
     
     
    Role: Customer Success Manager
    Location: St. Gallen, Switzerland
    Organization: Frontify
    Drive customer happiness to a new, all-time high by advising and guiding a wide variety of enterprise customers. Ensure that they launch Frontify successfully, adopt it widely, and are continually driving business value from their product. Increase product adoption, customer engagement and satisfaction.  
    Apply here: https://frontify.recruitee.com/o/customer-success-manager
     
     
    Role: Customer Success Manager
    Location: Israel
    Organization: Cyberbit
    Customer Success Manager has to manage the post-sales relationship for regional strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with customer retention and growth objectives. The core responsibilities of this role involve managing relationships and expectations with users and decision-makers in the accounts, being accountable for customer satisfaction. Manage account planning, proactive client communications, issue remediation, containment, and performance measurement. Ensure customer receives the utmost value from the Cyberbit Platform. 
    Apply here:  https://www.cyberbit.com/company/careers/  customer-success/job
      
     
    Role: Customer Success Manager
    Location: Hongkong
    Organization: AutoGrid
    This role will be reporting to the Director of Industry Solutions (APAC). You will be working closely with their partners and customers to help ensure that the business value generated by AutoGrid solutions is fully realized, identify ways to expand the relationships with customers and to help the customers navigate along their path into a smarter energy ecosystem. Develop a rapport with customers and liaise between different customer teams and AutoGrid teams to ensure successful delivery and adoption of AutoGrid solutions.  
    Apply here: https://autogrid.applytojob.com/apply/jobs/details/k4zqqpVvnQ?#

    Customer Success Manager

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 22 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 22, 2021 | 3 min read

    Role: Director, Customer Success – Enterprise
    Location: San Carlos, CA, US 
    Organization: 
    Trustly
    As a Director of Customer Success, you will act as the primary business point of contact for a portfolio of enterprise merchants and serve as a trusted consultant on their behalf. Understand and articulate the merchant’s executive priorities and define initiatives where Trustly’s product offering can drive incremental business value. Analyze and interpret merchant performance (e.g., conversion, share of checkout, FIC connection, net losses). Assess specific customer issues, conduct operational and financial analysis and produce presentation-ready deliverables that drive key business insights. Collaborate and share customer feedback with internal Product, Engineering, Marketing, and other cross-functional colleagues to enhance ongoing product development efforts. Build a team of CS Managers to work across accounts. 
    Apply here: https://www.linkedin.com/jobs/view/2514912974/


    Role: Sr. Customer Success Manager (remote) 
    Location: Indianapolis, IN, US 
    Organization: 
    Boardable, Board Management Software
    As a Sr. Customer Success Manager, you will create and drive a value realization plan for a mixed portfolio of strategic and key customer accounts (50-75 customers). Manage strategic and key accounts, from a concierge onboarding experience during the first 90 days of service and ongoing reviews throughout annual renewal and for the life of the customer journey. Proactively identify account risks and create mitigation strategies to reduce churn. Work with internal team to gather insight regarding customer behavior and product feedback to fuel customer success and Boardable’s growth. Provide superior product training, webinars, and solutions to mission-driven clients. Update and maintain an internal database with the most relevant account details. 
    Apply here: https://www.linkedin.com/jobs/view/2490194392/


    Role: Customer Success Manager 
    Location: Norwich, England, United Kingdom 
    Organization: 
    Glassbox
    As a Customer Success Manager, you will be creating and configuring product trials, pilots and full ‘client setups’ for all new enterprise clients and online paying clients. Ensuring clients’ accounts are running as planned throughout their contract. Supporting clients to help them get the greatest possible benefits from their investment in SessionCam. Working with the Sales teams to prepare Proof of Value demonstrations of SessionCam on potential client’s websites. An understanding of how websites and work and how they are built will help with this activity. Training clients to use SessionCam – normally via screen share, occasionally face-to-face for some UK clients. Proactively ensuring SessionCam continues to work well for clients, and identify potential issues and areas for deeper integration between SessionCam and clients is working well. 
    Apply here: https://www.linkedin.com/jobs/view/2514535514/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Botify
    As a Customer Success Manager, you will build strong relationships with the Enterprise and Strategic customers to become their most trusted partner. Work closely with the Professional Services and Support teams to ensure customers are seeing maximum value from the partnership. Lead the commercial conversations related to renewals and most upsell opportunities, including running discovery to understand the critical KPIs, evaluation criteria, and decision process. Map your customer organizations and develop strategic account plans for renewal and expansion opportunities. Build business cases and present compelling narratives about the ROI of increased Botify investment. Contribute as a mentor and guide to more junior members of the Customer Success team. 
    Apply here: https://www.linkedin.com/jobs/view/2495080260/


    Role: Customer Success Specialist 
    Location: Chennai, Tamil Nadu, India 
    Organization: 
    Zoho Corporation
    As a Customer Success Specialist, you will drive revenue through proactive outreach to existing accounts and achieve quarterly and yearly sales targets. Establish and build relationships with all customers and ensure continuous engagement, product adoption and identify the potential for expansion. Build and manage the entire sales cycle from qualifying to scoping the opportunity, building relationships, negotiating, and closing business. Understand and analyze customer’s business needs, technical requirements, and current challenges. Upon which highlight the relevant product capabilities to demonstrate values. Possess deep product knowledge with an ability to do product demos as needed. Resolve Customer issues by engaging closely with internal teams to help determine the best technical implementation plan during the sales process. 
    Apply here: https://www.linkedin.com/jobs/view/2495094577/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Sr. Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 21, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Remote, Greenville, SC, US 
    Organization: 
    CIMcloud by Website Pipeline
    As a Director of Customer Success, you will set the vision for Customer Operations and motivate a team of high performers to achieve their goals. Ensure having the right org chart with the right people in each seat. Ensure having scorecard metrics that tell an accurate and complete story of what is going on with customer operations (and all SaaS recurring revenue). Rigorously sets and measures operational metrics and outcomes, and continually improve processes through industry-leading methods. Be a company thought leader on delivery quality products and services to the customers. Role model executive leadership characteristics that contribute to team-wide effectiveness. Recruit, develop and lead a high-performing team. 
    Apply here: https://www.linkedin.com/jobs/view/2512690535/


    Role: Sr. Director, Customer Success 
    Location: Remote, Chicago, IL, US 
    Organization: 
    Method Recruiting
    As a Sr. Director of Customer Success, you will be the GM for the business to drive usage of the company platform for increased adoption and growth. This position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. Identify the strategic priorities for the account and then prioritize, forecast, and enable execution. Provide thought leadership and executive escalation to promote growth initiatives. Drive and measure key performance metrics of this account such as volume trends, upsells, at risk activities, pipeline management, and the overall health of the relationship. Manage up to 4-5 client success managers as the business scale/grow. 
    Apply here: https://www.linkedin.com/jobs/view/2494253886/


    Role: Customer Success Manager 
    Location: Maidenhead, England, United Kingdom 
    Organization: 
    Magento, an Adobe company
    As a Customer Success Manager, you will develop a trusted advisor relationship with key stakeholders and executive sponsors. Work with clients and partners to ensure that customers are using Magento effectively and achieving success. Onboard customers and highlight Magento resources available to a new customer. Identify and grow opportunities within territory to ensure growth attainment. Identify and assess renewal risks for customers. Assist with issues and support escalations as needed. Maintain a high level of customer satisfaction. Maintain high levels of customer retention. 
    Apply here: https://www.linkedin.com/jobs/view/2512459254/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom  
    Organization: 
    Radius
    As a Customer Success Manager, you will own the relationship with one or more of the larger strategic customers contracted services across the client’s portfolio of Hosting, Network, Communications, and Security services. Accountable for the successful delivery of all clients’ contracted services. Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers’ solution delivery “peaks and troughs.” Consult with clients on strategic, organizational, and operational challenges with their systems. Assist in negotiating and maintaining services contracts, drive revenue opportunities, growth, and mitigate churn. Drives measurable continuous service improvement and manage service improvement plans where appropriate. 
    Apply here: https://www.linkedin.com/jobs/view/2490103785/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: 
    Software AG
    As a Customer Success Manager, you will manage the post-sales relationships with your customers in close alignment with Sales. Proactively track and drive adoption of the software against success plans. Monitor ongoing state and alignment to goals via quarterly business reviews. Act as a conduit of information between the customers and Software AG, such as between customers and product for features, or customers and marketing for reference stories. Coach, mentor, and provide recommendations to customers. Develop and maintain trusted advisor status over long-term periods. Manage escalations along with support, sales, services and other departments. Identify and recognize new sales opportunities. Be responsible for retention rates in a defined customer set. Contribute towards overall account planning and strategy. 
    Apply here: https://www.linkedin.com/jobs/view/2512712383/

    Customer Success Manager

    Director of Customer Success

    Sr. Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 20, 2021 | 2 min read

    Role: Vice President of Customer Success and Implementation
    Location: San Francisco Bay Area, US 
    Organization: 
    100Plus
    As a Vice President of Customer Success and Implementation, you will lead and develop the Customer Success and Implementation organization, spanning the Patient and Provider Implementations teams and Customer Support team, in a collaborative, fast-paced, and evolving environment. Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Set the strategic plan for the Customer Success and Implementation organization and guide process improvements, reporting, and KPIs; monitor and report upon progress and performance. Ensure escalated customer issues are responded to with speed and urgency, coordinating resources across the company where needed. 
    Apply here: https://www.linkedin.com/jobs/view/2482220234/


    Role: Director of Customer Success 
    Location: Boise, ID, US 
    Organization: 
    QDM Inc
    As a Director of Customer Success, you will manage a growing team of client success specialists and work with them to optimize performance and processes for the clients they directly manage. Assist in client onboarding as necessary and proactively work to improve our processes and protocol to eliminate inefficiencies and improve the overall customer experience. Focus on client retention, growth, renewal, and client satisfaction while exceeding expectations for our clients. Monitor internal bandwidth and collaborate with department heads to establish realistic deadlines and avoid stretching our client success teams too thin. Advocate client needs and share wins and learnings cross-departmentally to help everyone learn to better serve clients. Collaborate with other departments on customer retention strategies. 
    Apply here: https://www.linkedin.com/jobs/view/2510892600/


    Role: Customer Success Manager 
    Location: London Area, United Kingdom 
    Organization: 
    Reachdesk
    As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of customers, including initial onboarding, strategy development, campaign execution, customer expansion and retention. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Manage and track Customer Success activities for your portfolio of clients. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success. Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and project management. 
    Apply here: https://www.linkedin.com/jobs/view/2487737630/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Signifyd
    As a Customer Success Manager, you will oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users. Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts. Successfully close renewals and seek out additional expansion opportunities within your book of business. Work closely with Marketing to identify and convert successful customers into advocates. Develop collateral and conduct periodic business reviews with client executive teams. Act as a face of the company at trade shows and other key industry events, both virtually and in person. 
    Apply here: https://www.linkedin.com/jobs/view/2469337897/


    Role: Client Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Unruly
    As a Client Success Manager, you will coordinate client services efforts for inbound commercial leads, from presale recommendations, product selection and pricing to project managing each campaign through to success. Coordination of live operational matters and collaborating with internal teams to provide support for feature requests and new inventory resources. Service as a daily point of contact for clients’ campaigns – including asset collection, internal coordination, daily reporting/updates, post-campaign analysis & recommendations. Using the full scope of the Unruly programmatic stack to design and deliver custom proposals, showcasing the power of the audience segmentation and contextual targeting capabilities. Build & maintain strong/advisory relationship with clients and manage all aspects of post-sales support. 
    Apply here: https://www.linkedin.com/jobs/view/2453019953/

    client success manager

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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