Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jul 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 21, 2020 | 2 min read

    Role: Senior Customer Success Manager
    Location: Atlanta, US
    Organization: Alfresco
    CSM plays a key role in creating a centre of excellence around the client experience that ensures strong client relationships and retention. Help Alfresco customers realize business value through effective implementation and adoption of the products and services. Drive Customer Success, retention, foster account growth and promote advocacy within your customer base.      
    Apply here: https://jobs.lever.co/alfresco/525ee00e-c5bd-4b99-a8eb-f70ccff3f987
     
     
    Role: Customer Success Manager
    Location: Morrisville, NC, US
    Organization: inMotionNow 
    Being a CSM, you will have to ensure customer satisfaction besides driving engagement, adoption, and delivering maximum value from the inMotion solution. Serve as primary post-onboarding point of contact for customers throughout their partnership with inMotionNow.Build and nurture relationships with the customers and create awareness of new product features relevant to the customers’ business goals, workflows and usage of the application.  
    Apply here: https://inmotionnow.theresumator.com/apply/m2ScuQCBAN/Customer-Success-Manager
     
     
    Role: Group Manager, Client Success
    Location: Peoria, Illinois, US
    Organization: RMS
    RMS is looking for a Group Manager, Client Success to work closely within the assigned market Segments to support clients and expand strategic client relationships. The main objective of this role is to lead a team within an established community of practice to help develop and execute the strategic account plan. Ensure retention and increase revenue by helping pursue expansion opportunities besides providing a high quality of services. Act as a strategic advisor to clients, helping them achieve their long- and short-term business objectives.  
    Apply here: https://www.rms.com/careers/jobs?p=job%2FonBPcfwJ
     
     
    Role: Customer Success Manager
    Location: Edinburgh, Scotland
    Organization: Axios Systems
    In this role, You will have to maintain ongoing customer relationships and network as well as implement success programs, contributing to sales and minimize churn. You should provide insights on client-to-business interactions, improve customer experience through product support and handle customer complaints and requests. Increase renewal rates and identify cross-sell/up-sell opportunities.  
    Apply here: https://www.axiossystems.com/job_listings/Customer-Success-Manager?hsLang=en
     
     
    Role:  Client Success Manager, Enterprise
    Location: London, UK
    Organization: Yext
    CSM, Enterprise at Yext will be responsible for new client implementation, relationship management as well as ensures adoption and engagement with the Yext platform. You will play an integral role in their business, building strong working relationships with each and every client besides driving annual renewals and upsells. Work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. Have regular meetings with the customers to evaluate customer satisfaction and identify how Yext can serve them better in achieving their goals. 
    Apply here: https://boards.greenhouse.io/yext/jobs/2255849
     
     
    Role: Customer Success Manager
    Location: Bangalore, India
    Organization: DigitalOcean
    This role will be reporting to the Director of Customer Success. The mission of this role is to service their most critical business customers by facilitating adoption, best practice and growth, through onboarding and account management. Manage relationships with the business customers, partnering with solutions engineers to provide technical expertise and identify expansion opportunities. Ensure customer retention, revenue growth and adoption.  
    Apply here: https://www.digitalocean.com/careers/position/apply/?jid=2186587&gh_jid=2186587

    Client Success Manager - Enterprise

    Customer Success Manager

    Group Manager - Client Success

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 20, 2020 | 2 min read

    Role: VP, Customer Success
    Location: San Diego, CA, US
    Organization:
    HashiCorp
    As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp investments. Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver a best-in-class customer experience. Help identify and build great customer success practices that will scale across a growing team.
    Apply here:
    https://www.hashicorp.com/job/2403251


    Role: Senior Enterprise Customer Success Director
    Location: Morristown, NJ, US
    Organization:
    Captivate Talent
    As a Customer Success Manager, you will be the primary point of contact and advocate for our largest most strategic customers. You will proactively own and manage a portfolio of 10-30 accounts and become their trusted advisor and influencer. Conduct business reviews and proactively suggest solutions to common customer concerns. Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams. 
    Apply here: https://captivatetalent.com/open-jobs/


    Role: Lead Customer Success Manager
    Location: Waterloo, ON, Canada
    Organization:
    OpenText
    As a Lead Customer Success Manager, you will Onboard net-new hybrid (on-prem and cloud) based customers. Develop customer success plans that include appropriate milestones, tasks, and regular customer interactions with associated updates, based on the customer success engagement methodology and best practices. Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText wall. Also, you will be working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars, etc. 
    Apply here: https://careers.opentext.com/job/Waterloo-Lead-Customer-Success-Manager-ON-N2L-0A1/542323917/


    Role: Customer Success Manager
    Location: London, England, UK
    Organization:
    Seismic
    As a Customer Success Manager, you will be responsible for building a Trusted Advisor relationship at all levels, from practitioner to C-level, in your accounts, helping to ensure renewals and uncover opportunities for cross-sell/upsell. Leading regular business reviews in which you make data-driven recommendations for how to increase value and platform adoption for your accounts. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required. 
    Apply here: https://jobs.jobvite.com/seismic/job/oUIGdfwf


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    SpaceIQ
    As a Customer Success Manager, you will deliver customer-focused outcomes and solutions resulting in customer success. You will be responsible for delivering and communicating ROI for the clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Quarterbacking experiences by various cross-functional teams at Customer Success, on behalf of the customer. 
    Apply here: https://boards.greenhouse.io/spaceiq/jobs/4880651002

    Customer Success Manager

    Lead Customer Success Manager

    Senior Enterprise Customer Success Director

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 19, 2020 | 2 min read

    Role: VP Customer Success
    Location: Arkansas, US
    Organization:
    Time Doctor
    As a VP Customer Success, build an amazing global team of Customer Success Specialists (doubling the team immediately). Design seamless customer handoff experiences from Sales and Channel to CS and Support. You will analyze workflows of touchpoints with customers throughout their lifecycle, and improve efficiency and effectiveness. Establish and maintain metrics dashboards for monitoring CS KPIs to keep everyone on the same page. Also, you will have to prepare monthly and quarterly performance reports by collecting and analyzing data.
    Apply here:
    https://time-doctor.breezy.hr/p/a1b53c58c3b8-vp-customer-success


    Role: Director Customer Success (SaaS Technology Company)
    Location: Jersey City, NJ, US
    Organization:
    TrialScope
    As a Director Customer Success, you will be responsible for overall customer health through the customer life cycle (project delivery, renewal, and up-sell). Collaborate with Business Development to identify project scope, cost, timelines, and services options during renewal and any up-sell opportunities. You will work with the marketing and professional services team to develop, deploy, and monitor customer satisfaction. Manage and mentor the professional services team to ensure successful and profitable project delivery. 
    Apply here: https://lensa.com/director-customer-success-saas-technology-company-jobs/jersey-city-nj/sjd/327d156e329b3d5eb19ba08f396fc8735c463fa9d78ccb9004c7645dc515505e


    Role: Customer Success Manager (Remote)
    Location: Bengaluru, Karnataka, India
    Organization:
    Avolin
    As a Customer Success Manager, you will be responsible for preparing Success Plans for each customer based on inputs including current entitlement and usage data, relevant product and customer updates or highlights, and clear recommendations and next steps for the next stage of the success journey. Provide demonstrations and walkthroughs of product capabilities to help drive engagement and feature adoption. Ensure a solid understanding of the customer’s technical environment, business goals, and best practices to recommend ideal solutions for success. Also, assist the sales team in providing demo’s to prospects and current customers that would find value in our product offerings. 
    Apply here: https://www.crossover.com/jobs/4373/avolin/customer-success-consultant—avolin


    Role: Customer Success Manager
    Location: London, England, UK
    Organization:
    Signifyd
    As a Customer Success Manager, you will oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed. You will work closely with Marketing to identify and convert successful customers into advocates. Demonstrate technical skills and product knowledge in all areas that allow you to collect and deliver effective (QBR/EBR) presentations to both current and potential stakeholders. You will act as the face of the company at trade shows and other key industry events, both virtually and in person. 
    Apply here: https://boards.greenhouse.io/signifyd95/jobs/2256811


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Emarsys
    As a Customer Success Manager, you will own the ultimate success of a portfolio of Emarsys’ Clients by taking responsibility for the Satisfaction, Retention, and Growth of each account. Work with the Senior Stakeholders of your account portfolio to understand and assess their business objectives and promote Emarsys’ value and ROI through the adoption and usage of our solutions. Use your knowledge of digital marketing best practice and Emarsys solutions to oversee client growth and deliver a return on the clients’ Emarsys investment. 
    Apply here: https://jobs.emarsys.com/requisition.html?id=11481


    Role: Customer Success Specialist
    Location: Belfast, Northern Ireland, United Kingdom 
    Organization:
    Dynamic Signals
    As a Customer Success Manager, you will be responsible for the development of strategic adoption plans for each customer. Drive increased value to our customers through the use of the Dynamic Signal Platform. The ability to understand the product from both a technical and business perspective is required. Own and drive customer engagement on the solutions, consumption of licenses, and overall customer satisfaction. Build out communications plans throughout the lifecycle with the customer. You will be responsible for key customer success metrics, including customer churn, account growth, and renewals. 
    Apply here: https://dynamicsignal.com/career/customer-success-specialist/

    Customer Success Manager

    Customer Success Specialist

    Director Customer Success

    SaaS Technology Company

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 15, 2020 | 2 min read

    Role: Sr Director – Customer Success EMEA & APAC
    Location: Reading, England, UK
    Organization:
    Forcepoint
    As a Sr. Director of Customer Success, You will serve as a strategic advisor to key enterprise customers to achieve their cybersecurity goals with the Forcepoint products, through your own subject matter expertise and partnerships with Sales/SEs, Technical Support, Professional Services, Product Management, and Engineering. Lead and influence technical and strategic planning sessions at a customer executive, CISO, and CIO level, while coordinating and optimizing Forcepoint resources and processes to drive maximum product usage and consumption strategies. You will also lead Technical Account Managers (TAM), Customer Success Managers (CSMs), and Customer Advocates (CAs) to ensure ROI based client outcomes are realized, and integration and adoption are optimized.
    Apply here:
    https://forcepoint.wd1.myworkdayjobs.com/external-careers/job/UK—Reading/EMEA-Sir-Director-Customer-Success-TAM-CSM_JR462909-1


    Role: Enterprise Success Manager
    Location: New York, NY, US
    Organization:
    Harver
    As an Enterprise Success Manager, you will own the post-implementation customer program success & account retention. Build deep and wide relationship networks within the enterprise market across all verticals. Drive the success of Harver’s various SaaS offerings and develop data-driven program recommendations and insights. You will also work cross-functionally across the organization, acting as a client advocate to enhance customer satisfaction and identify ways to improve Harver’s internal processes.
    Apply here: https://careers.harver.com/o/enterprise-success-manager


    Role: Sr. Customer Success Manager

    Location: Hyderabad, Telangana, India
    Organization: Zenoti 
    As a Sr. Customer Success Manager, you will be responsible for maintaining customer relationships by providing exceptional service and ensuring we deliver value through our services. Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives. Coordinate with internal teams as needed to meet customer needs & requirements while managing customer expectations. Be proud of what you work on, obsess about the quality of the work you produce. 
    Apply here: https://apply.workable.com/zenoti/j/0266A079F2/  


    Role: Manager, Customer Success (Growth)
    Location: San Francisco, CA, US
    Organization:
    Finix
    As a Manager of Customer Success, you will lead and grow your team of Customer Success Managers, owning the performance of this customer segment and managing the team to customer health and commercially-related performance metrics. Contribute to the development of the Customer Journey processes, thinking critically and creatively about how to deliver a consistent, repeatable, a delightful experience for our customers as Finix scales. Develop and cultivate strong external relationships with key customer decision-makers, including C-level executives, to build strong alignment and foster Finix customer champions. 
    Apply here: https://jobs.lever.co/finix/045de449-b94b-476e-a6ed-b41b62f633af


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Dynatrace
    Customer Success Manager of Dynatrace will be responsible for accelerating customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding. Identify strategic, new business growth opportunities. Build Dynatrace brand awareness and loyalty in assigned accounts. Help customers understand the product roadmap and promote migrations as necessary. You will also act as a customer advocate and liaison to become a Trusted Advisor. 
    Apply here: https://jobs.lever.co/dynatrace/6249554e-ef14-45c9-be5b-1e9ca6c4f36d?lever-source=LinkedInJobs

    Customer Success Manager

    Enterprise Customer Success Manager

    Senior Customer Success Director

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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