Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Jul 24 – Customer Success JobsShare this job list:
Role: Customer Success Manager
Location: Remote/Anywhere, US
Organization: Armis
Armis is looking for CSM who can help the customers achieve their strategic objectives and maximum value from their investment in Armis. Identify new use cases and growth opportunities by informing the customers of the latest innovations, capabilities and match these to the clients’ business goals, besides identifying revenue opportunities. Serve as the business liaison between the customer and all cross-functional teams within Armis, including the Executive team, Product Management, Engineering, Solution Architects, Training and Enablement. Be a strategic advisor with accounts and drive continued value of their platform and services.
Apply here: https://www.comeet.com/jobs/armis/94.00C/customer-success-manager—east/B4.11A
Role: Customer Success Manager
Location: San Diego, US
Organization: Kandji
As a CSM, you’ll have to act as a trusted advisor and be responsible for the success of their customers. Understand customers’ business objectives and align them with product capabilities. You’ll be leading end-user training and enablement initiatives, conduct business reviews. Serve as the “voice of the customer” in internal meetings. You’ll also be responsible for the retention, identifying new business opportunities, driving high product usage and value across the customer base.
Apply here: https://jobs.lever.co/kandji/0ca18be7-407b-4ca3-959e-84130860952b
Role: Customer Success Manager – Strategic Accounts
Location: Palo Alto, US
Organization: Ambient.ai
In this role, You will have to act as a project manager, consultant and product expert besides coaching them. Help the enterprise customers transform their business processes by deploying cutting-edge technology in complex enterprise environments on a global scale. You will be responsible for orchestrating the customer relationship, guiding them through implementation, onboarding, testing and training.
Apply here: https://jobs.lever.co/ambient/db4f7cee-d946-46a2-9e35-33d20e097891
Role: Customer Success Manager
Location: CDI, Paris
Organization: Mediarithmics
Being a CSM, You will have to manage clients’ Data Marketing projects, from business framing to implementation, monitoring to life management. Analyze performance and ensure the satisfaction of existing customers and advise them on relevant developments. Federate and mobilize mediarithmics teams and customers around common objectives.
Apply here: https://www.mediarithmics.com/en-us/jobs/customer-success-manager-paris
Role: Enterprise Account Manager
Location: Paris, France
Organization: Acronis
CSM at Acronis is responsible for building executive relationships with the clients. Articulate Acronis’ solutions, business value, create demand and close deals. Focus on long-term revenue opportunities within the assigned accounts that result in revenue generation. Search, assess and prioritize existing and future opportunities in conjunction with the customer, partners and within the team. Execute territory plan, account plans and opportunity plans to maximize revenue as well as to serve the customers better.
Apply here: https://boards.greenhouse.io/acronis/jobs/4633659002
Role: Customer Success Manager
Location: Chennai, India
Organization: Chargebee
Be a trusted advisor to clients and manage the gap between the solution that Chargebee is building. Build lasting relationships with customers and ensure that the customers are successful. You will be responsible for on-boarding customers post-sales. You will be the escalation point for the key issues.
Apply here: https://careers.chargebee.com/jobs/bX8szPlT1BoJ/customer-success-manager1 Posted By SmartKarrot’s
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Aug 28 – Customer Success JobsShare this job list:
Role: Customer Success Manager
Location: San Francisco, CA, US
Organization: Talkable
In this role, You will have to execute all phases of a customer’s experience with Talkable post-launch, including communication, project management, and negotiation of renewals and upsells.Develop, execute, and maintain strategic account plans and deliver quarterly client check-in calls to drive business value and ensure a long term partnership.Work closely with Sales to identify revenue opportunities through contract expansions.
Apply here: https://www.talkable.com/jobs/customer_success_manager
Role: Director of Customer Success, Strategic Accounts
Location: California, US
Organization: Smartsheet
As Director of Customer Success, Strategic Accounts, You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.Drive programs and services that grow usage, satisfaction, customer health, renewal/expansion, and likelihood to recommend Smartsheet.
Apply here: https://www.smartsheet.com/careers/position/2032278/director-customer-success-strategic-accounts
Role: Customer Success Manager
Location: Denver, Colorado, US
Organization: FormAssembly
As a Customer Success Manager, You will have to coordinate across Sales, Marketing, Services, Support, Product and other teams to lead customer success strategies for FormAssembly. Act as a customer advocate, develop and maintain strategic relationships with key contacts of existing accounts and share pertinent information gathered from clients with all departments to help grow the business.
Apply here: https://apply.workable.com/formassembly/j/3E08D71CC1/
Role: Customer Success Manager
Location: Amsterdam – NL, Berlin – Germany, Frankfurt – Germany
Organization: DigitalOcean
This role will be reporting to the Director of Customer Success. The mission of this role is to service their most critical business customers by facilitating adoption, best practice and growth, through onboarding and account management. Manage relationships with the business customers, partnering with solutions engineers to provide technical expertise and identify expansion opportunities. Ensure customer retention, revenue growth and adoption.
Apply here: https://www.digitalocean.com/careers/position/apply/?jid=2229189&gh_jid=2229189
Role: Lead Customer Success Manager
Location: Richmond, Victoria, Australia
Organization: Myob
Myob is looking for someone who is passionate about Customer Success, has worked in a SaaS or Tech company, has been accountable for the development of strategy and execution of multi-channel programs that drive customer utilisation and retention, whilst supporting the sales function for customer growth. Develop and implement Customer Success programs to ensure that customers get maximum value from utilising our products & services.
Apply here: https://myob.csod.com/ux/ats/careersite/1/home/requisition/2539?c=myob2 Posted By SmartKarrot’s
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Aug 27 – Customer Success JobsShare this job list:
Role: Customer Success Manager
Location: Raleigh or San Francisco
Organization: UserVoice
This role will work alongside the Director of Customer Success to develop strategies for the assigned book of accounts, onboarding new customers with a focus on establishing a time to first value rapidly. Identify trends in adoption and utilization across the customer base and provide guidance to help customers maximize value.
Apply here: https://www.uservoice.com/jobs/customer-success-manager
Role: Customer Success Manager
Location: Richmond, VA, US
Organization: Hatch
As a CSM, You will have to own the post-sales relationship for 75-100 customer accounts, ranging from $1-$2 million in Annual Recurring Revenue with Hatch. Work cross-functionally with Marketing, Sales, and Product to formulate new features and strategies based on user feedback. You will be responsible for onboarding customers based on their specific use cases and processes. Identify new strategies to ensure proper adoption and success within the platform.
Apply here: https://www.usehatchapp.com/careers/customer-success-manager
Role: Customer Success Manager
Location: Remote, US
Organization: GetAccept
As a Customer Success Manager, You are responsible for developing and maintaining existing customer relationships. You will work closely with the Sales, Product and Support team to maximize customer satisfaction and overall happiness with the product. The role reports to the International Sales Manager.
Apply here: https://jobs.getaccept.com/jobs/772379-customer-success-manager-work-from-anywhere-us
Role: Customer Success Manager
Location: Barcelona, Spain
Organization: ForceManager
In this role, you will have to act as a Trusted Advisor to customers, helping them achieve business value and ROI from their investment in ForceManager. Establish and oversee the customer’s adoption, engagement and growth as well as build a strategy for your accounts to drive loyalty and avoid churn.
Apply here: https://forcemanager.bamboohr.com/jobs/view.php?id=218
Role: Customer Success Manager
Location: Central London, UK
Organization: BrightTALK
The CSM works with clients who have purchased innovative BrightTALK solutions to address their marketing challenges. CSMs translate program strategies developed by the client and the sales team into manageable projects. You will be the point of contact for all program-related inquiries.
Apply here: https://business.brighttalk.com/company/careers-london/
Role: Senior Customer Success Manager
Location: Tokyo, Japan
Organization:Salesforce
As a CSM, You will be responsible for customer adoption, retention and satisfaction for a specific book of accounts. Through partnership and collaboration, you will coach customers to achieve their business goals and maximize value from their investment with Tableau. You will interact with customers daily to build relationships, drive change, improve adoption, provide awareness to all available Tableau resources. Your activities will secure annual subscription renewals and lead to uncovering growth opportunities.
Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/Japan—Tokyo/Senior-Customer-Success-Manager_JR69528-12 Posted By SmartKarrot’s
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Aug 25 – Customer Success JobsShare this job list:
Role: Senior Partner Manager
Location: Pleasant Grove, Utah, US
Organization: Whistic
As a Senior Partner Manager, You are responsible for delivering exceptional partner interactions at Whistic. Own strategic partner relationships, drive expansion as well as ongoing partner success. Build trusted relationships with partners and make them realise the value out of Whistic platform. You will be responsible for managing the Onboarding of new clients and driving adoption.
Apply here: https://www.indeedjobs.com/whistic-inc/jobs/e373c4ef9735af3cd72e
Role: Customer Success Consultant
Location: Lawrenceville, US
Organization: Sage
The Customer Success Consultant is responsible for developing customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive and support them to fully utilize the product. Maximize the value of products and services selected. Be the voice of the customer, providing actionable feedback to internal teams on measures that need to be taken to make the customers successful.
Apply here: https://sagehr.secure.force.com/careers/fRecruit__ApplyJob?vacancyNo=VN12304
Role: Enterprise Customer Success Manager
Location: Los Angeles, US
Organization: Miro
As an Enterprise Customer Success Manager, You will be responsible for onboarding Enterprise clients and setting them up for success to deepening relationships with the existing customers and increasing the value they get from Miro services. Understand the customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.
Apply here: https://miro.com/careers/vacancy/4757701002/
Role: Customer Success Manager
Location: Cambridge, UK
Organization: Gearset
Gearset is looking for someone who can predict and reduce customer churn, streamline their post-sales customer onboarding, and find opportunities for growth in their existing accounts. Work closely with the sales team to guide new customers through their onboarding journey and help them get the most from their Gearset subscription. You’ll have to run tailored product training sessions and guide technical discussions. Ensure customer success and product adoption.
Apply here: https://jobs.lever.co/gearset/60c321a5-16bb-45af-b907-dc875de9f935h
Role: Customer Success Manager
Location: Belfast, Northern Ireland, UK
Organization: Signifyd
Being a CSM, you are responsible for the ongoing success of the CSM organization, while managing a portfolio of Signifyd’s enterprise customers. You will have to work cross-functionally with multiple internal teams to ensure alignment with customer objectives and success criteria. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes. Identify upsell and cross-sell opportunities.
Apply here: https://boards.greenhouse.io/signifyd95/jobs/2256810
Role: Engagement Manager
Location: Mumbai, India
Organization: Zycus
In this role, You will have to act as an advisor to Customer Success manager and provide support delivery management of premier issues and services designed to improve customer operational health in assigned accounts. Focus on high customer satisfaction and create ROI as well as a Value proposition to the customer for continued renewal of contracts and business growth.
Apply here: https://apply.workable.com/zycus-1/j/F7C5E69FB1/
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