Global Customer Success Jobs

Role: Director of Customer Success
Location: Remote, United States 
Organization: Timescale
As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives. Define and evolve engagement strategy with VP, Customer Care including roles and responsibilities, customer segmentation, coverage model, and engagement model. Continuously monitor and manage customer health to identify churn risk early and drive higher retention. Demonstrated desire for continuous learning and improvement. Manage and escalate data inquiries and investigations as needed. Manage day-to-day Customer Success operations to ensure projects are running efficiently and that customers are engaged. Take a leadership role in the completion of special projects to support Strategy and Customer Success. 
Apply here: https://www.linkedin.com/jobs/view/3078114988/


Role: Vice President of Customer Success 
Location: San Francisco Bay Area, US (On-site) 
Organization: Arable
As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments. Operationalize this strategy leading a global team of customer success professionals. Develop relationships with executives & influential users in customers’ organizations and convert them into Arable champions. Foster a deep understanding within Arable of customers’ business challenges, industry trends, and day-to-day operations, and a customer-first mindset. Monitor and resolve inbound customer inquiries to ensure customers are having a strong experience with Arable. Partner closely with Arable’s Sales and Product organizations to seamlessly translate customer value opportunities into new solutions and expansion sales opportunities. 
Apply here: https://www.linkedin.com/jobs/view/2977927071/


Role: Director, Customer Success 
Location: London, England, United Kingdom 
Organization: Appian Corporation
As a Director of Customer Success, you will devise and execute account strategy including nurturing projects from inception to launch while collaborating with stakeholders and establishing realistic development guidelines. Negotiate contracts and oversee financial results for a region. Cultivate new business with existing customers and play a key role in driving sales success with new customers. Responsible for account success: adoption, services and license growth, marketable stories. Oversee the delivery of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations. Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support. 
Apply here: https://www.linkedin.com/jobs/view/3080696368/


Role: Customer Success Manager 
Location: London, England, United Kingdom (Hybrid 
Organization: JRNI
As a Customer Success Manager, you will be the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders & maintaining a focus on driving business value from onboarding through renewal. Owning overall relationships with large-scale Enterprise clients, which includes: increasing adoption, ensuring retention, driving growth and satisfaction. The internal advocate for your clients, collaborating closely with Support, Implementation, Sales and Product to achieve required outcomes. Delivering impactful and insightful QBR sessions with your key accounts. Managing customer reporting & analysis. Tracking and reporting on customer health and delivering different outreach programs. Regularly monitor & analyze platform usage and proactively engage with customers to measure and correlate the health of the relationship. 
Apply here: https://www.linkedin.com/jobs/view/3078179586/


Role: Customer Success Consultant (ANZ Region) 
Location: Remote, Australia 
Organization: Granicus
As a Customer Success Consultant, you will manage a territory of diverse clients utilizing the Granicus suite of digital solutions across Northern Territory, South Australia and Western Australia. Build and maintain internal relationships to ensure the customer’s voice is advocated for and we continue to provide success and satisfaction with our product suite and services. Collaborate with internal teams to deliver timely information and solutions to address customer issues and needs ultimately driving retention and referral business. Identify upsell opportunities, recommend and influence the purchase of product add-ons to complement customer needs. 
Apply here: https://www.linkedin.com/jobs/view/2995305994/