Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Jul 31 – Customer Success JobsShare this job list:
Role: Enterprise Account Executive
Location: Remote, US
Organization: Talkdesk
In this role, you will need to develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short and long-term for your coverage model. Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for the region’s market segmentation and targeted accounts.
Apply here: https://www.talkdesk.com/careers/td/remote-us)/sales/enterprise-account-executive-atlanta-2127766?gh_jid=2127766
Role: Customer Success Manager
Location: Durham, NC/Remote, US
Organization: Yembo
The Customer Success Manager has dual responsibilities, to onboard their customers and to help them set up for success and deepen relationships with the existing customers to drive usage of the product. You will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Yembo.
Apply here: https://yembo.breezy.hr/p/220385ef5a23-customer-success-manager-remote-eastern-us?source=yembo.ai/careers
Role: Strategic Account Manager
Location: Somerville, US
Organization: SmartBear
The Enterprise Account Manager role within SmartBear is an integral part of their continued success. You will have to act as a trusted advisor to the most prestigious clients, driving both the client success and that of SmartBear. You will be responsible for finding both new opportunities and well as increasing retention with the range of SmartBear solutions already deployed.
Apply here: https://jobs.lever.co/smartbear/c7e40e0d-27b1-4b1c-9db4-eaa661c53f82
Role: Customer Success Manager
Location: Berlin, Germany
Organization: Avrios
In this role, You will become a core member of the Berlin-based CS team, master the challenges of high growth and help further shape the growth trajectory. Be responsible for the most crucial time in the customer lifecycle – the time right after the signature when it comes to successfully ensuring a smooth implementation of the software and engagement.
Apply here: https://www.avrios.com/join-us/?gh_jid=4658374002
Role: Customer Success Manager
Location: Rome, Italy
Organization: Persado
Develop, deliver and present to customers sales materials, product demonstrations, business reviews and status updates. Interact and drive other Persado departments to keep the customer satisfied during the execution of assigned projects.
Apply here: https://boards.greenhouse.io/persado/jobs/2037267
Role: Client Success Manager – Vertica
Location: Moscow, Russia
Organization: Micro Focus
In this role at Microfocus, You will have to develop and nurtures senior management relationships with the customer while owning customer operational relationship. Understand customers at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
Apply here: https://jobs.microfocus.com/global/en/job/7014226/Client-Success-Manager-Vertica3 Posted By SmartKarrot’s
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Feb 24 – Customer Success JobsShare this job list:
Role: VP, Customer Success
Location: New York, NY, US
Organization: Spring Health
As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Oversee a high-performing Partnership Success organization. Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities. Continually identify opportunities to improve the customer experience by providing a feedback loop to the Product team. Represent the voice of the customer to inform the sales process and product roadmap.
Apply here: https://jobs.lever.co/springhealth/b48d5e96-64d9-457c-970c-79dcb6987c05/
Role: Director, Customer Success
Location: San Francisco, CA, US
Organization: Checkr, Inc.
As a Director of Customer Success, you will define and execute a scalable strategy for driving adoption and growth across the customer base. This includes defining, inspecting, and reporting on an operating cadence that enables proactive action. Partner with the extended ecosystem within Checkr – Technical Account Management, Professional Services, Product Management, R&D, Finance and other departments to ensure cross-functional collaboration on meeting/exceeding customer expectations. Be a thought leader in developing and executing Customer Success and Account Management best practices that can be used across the organization. Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates.
Apply here: https://boards.greenhouse.io/embed/job_app?token=2936654
Role: VP Customer Success APAC
Location: Sydney, New South Wales, Australia
Organization: Diligent Corporation
As a VP of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience. Manage people managers and teams of individual contributors to achieve net retention, renewals, product usage and NPS targets. Develop and implement strategic customer account plans to accommodate corporate goals. Prioritize retention forecasting activities and embed performance goals across the broader team. Review and make recommendations on geographic market data to identify growth opportunities. Collaborate with Diligent stakeholders to identify and execute on company strategy, specifically focused on Customer Success. Also, collaborate closely with Product and Development to refine customer strategy through product positioning and investment to deliver on a customer feedback loop.
Apply here: https://www.linkedin.com/jobs/view/2425233406/
Role: Customer Success Manager
Location: Remote, Australia
Organization: Myagi
As a Customer Success Manager, you will act as the main point of contact between Myagi and the admins of high-profile accounts in the region such as Garmin, Callaway Golf, and Nike. Take full ownership for contract renewals and support the Regional Manager deliver on the APAC business plan. Proactively suggest and drive the adoption of new and innovative features to increase the value of the product to customers. Own success planning and execution as well as Quarterly Business Reviews with your customers. Deliver insights to customers that provide a strong business case for expansion. Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators.
Apply here: https://myagi.bamboohr.com/jobs/view.php?id=39&source=aWQ9NA%3D%3D
Role: Manager, Customer Success
Location: Remote, London, England, United Kingdom
Organization: Aqua Security
As a Customer Success Manager, you will manage a growing team of Customer Success Managers. Drive the team towards key performance metrics: Renewal Rate, On-Time Renewal %, Customer NPS, and upsell/cross-sell leads generated. Provide operational oversight of the business to deliver on targets and KPIs. Manage the team to conduct periodic customer health-checks and review customer health scores with an emphasis on customers’ success with Aqua. Partner with cross-functional teams to provide customer feedback and assemble any needed resources to resolve customer escalations. Provide regular status reports to key stakeholders to bring awareness on risks, milestones and planned activities in each account. Contribute to the overall vision and strategy of the CS organization.
Apply here: https://www.linkedin.com/jobs/view/2435938622/0 Posted By SmartKarrot’s
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Feb 23 – Customer Success JobsShare this job list:
Role: VP, Sales and Customer Success – Remote
Location: Remote, Beloit, WI, US
Organization: Comply365
As a VP of Sales and Customer Success, you will be responsible for Demand Generation – be responsible for outbound funnel development efforts; lead the marketing team that supports content creation for demand generation work, website, and tradeshows. Customer Success – drive customer engagement with our products by focusing on value delivered; understand key customer pain points and identify opportunities for our solutions to help customers; lead the team of Account Directors, who have specific account assignments. Sales – own the annual sales plan; lead the team of Account Directors that help meet the sales plan.
Apply here: https://www.linkedin.com/jobs/view/2423155242/
Role: Vice President of Customer Success
Location: Hunt Valley, MD, US
Organization: Systems Alliance, Inc.
As a Vice President of Customer Success, you will embody SAI’s customer-driven culture, using customer feedback and potential outcomes to guide all decisions. Build warm and engaging relationships with executive-level customer contacts. Develop, monitor, and maintain customer health indicators to trigger CSM activities, inform stakeholders, and increase engagement. Understand how CSMs spend their time and remove obstacles to ensure their efforts are focused to deliver the highest value to the customers. Works collaboratively across teams to ensure customer success (Support, Dev Ops, Engineering). Participates in internal planning to map use case and revenue expansion opportunities. Creates value in the discovery and demo process.
Apply here: https://jobs.lever.co/systemsalliance/8c4c62f8-5bb0-4b07-99aa-444c9d3c1322/
Role: Customer Success Manager
Location: Sahibzada Ajit Singh Nagar, Punjab, India
Organization: Maropost
As a Customer Success Manager, you will own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization and organizational alignment. Conduct regular business reviews, aligning your customers and the internal teams to achieve stated objectives. Act as a marketing/industry expert to your customers, advising them on best practices and how others are leveraging the Maropost platform to achieve amazing results. Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed. Act as the voice of your customers compiling their feedback and advocating on their behalf for platform improvements. Build customer loyalty and advocacy. Provide amazing, consistent and timely client communication.
Apply here: https://www.linkedin.com/jobs/view/2424220245/
Role: Customer Success Manager – Channel Partners (OEM) – US Market
Location: Mumbai, Maharashtra, India
Organization: Workato
As a Customer Success Manager, you will develop and maintain strategic business relationships with OEM customers. Be a best practice expert in product positioning, marketing strategy, sales compensation, sales enablement, demo capabilities and SKU configuration/bundling. Share examples of how the community solves for these and things to consider when ensuring the right people are involved. Communicate best practices for measuring and communicating success. Evaluate renewal risk and mitigate revenue loss. Execute regular business reviews to assist with continuous improvement of the solution and the go-to-market strategy. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. Become the trusted customer advisor and be the customer advocate within Workato.
Apply here: https://in.talent.com/view?id=da9f74294cc2
Role: Customer Success Manager
Location: Belfast, Northern Ireland, United Kingdom
Organization: Micro Focus
As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback. Represent the voice of the customer to provide input into every core product, marketing and sales process. Collaborate with Product Management, Engineering, Product Specialists and Professional services to ensure customers transition to the SaaS platform as quickly and efficiently as possible. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Ensure customer interactions are effectively captured within CRM tools to facilitate meaningful Customer health measures. Proactively identify action plan requirements for customers at risk.
Apply here: https://jobs.microfocus.com/global/en/job/MICRGLOBAL7017938EXTERNAL/Customer-Success-Manager
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Cloudflare
As a Customer Success Manager, you will build strong relationships with customers (primarily via remote conversations) and with internal stakeholders. Manage a complex book of business with many tasks and competing priorities. Manage your time effectively to ensure that you are working on high-priority items. Have poise and executive presence, and be comfortable presenting to C-level executives. Demonstrate a high degree of empathy for customer requests. Escalate effectively with internal teams.
Apply here: https://boards.greenhouse.io/cloudflare/jobs/2291198?gh_jid=22911980 Posted By SmartKarrot’s
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Feb 22 – Customer Success JobsShare this job list:
Role: Director of Customer Experience
Location: Charlotte, NC, US
Organization:Â Ekos
As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers. Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Implement customer training, communication, and team development strategies to bring those services to the client base. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.
Apply here:Â https://ekos-software-inc.breezy.hr/p/e701cc659ec1-director-of-customer-experience
Role: Customer Success Manager
Location: California, United States
Organization:Â Eversound
As a Customer Success Manager, you will become an Eversound expert, knowing the ins and outs of the product and services we offer. Onboard and train new communities using Eversound. Work collaboratively alongside your fellow team members to support large enterprise customers. Build strategic customer relationships to ensure long-term advocacy and retention with multiple stakeholders at communities. Improve customer retention and proactively engage customers always providing value. Bring passion and creativity with new ideas for ways to retain the customer base and add ongoing value. Grow NET retention and customer lifetime value by identifying evolving needs of your customers and driving them to add-on options in order to achieve your targeted quota.Â
Apply here:Â https://www.linkedin.com/jobs/view/2401111223/
Role: Customer Success ManagerÂ
Location: Canberra, Australian Capital Territory, AustraliaÂ
Organization:Â Splunk
As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness. Become a Certified Splunk Architect to assist in driving your customers’ use cases and adoption. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Maintain current functional and technical knowledge of the Splunk platform and future products, add value for customers by providing insight with respect to the availability and applicability of new products and features. Act as the Splunk liaison for Splunk technical inquiries, issues or escalations and work with the Account team to drive customer happiness.Â
Apply here:Â https://jobs.jobvite.com/careers/splunk/job/ogAHefwv/
Role: Customer Success Manager, AUNZÂ Â
Location: Melbourne, Victoria, Australia Â
Organization:Â Stripe
As a Customer Success Manager, you will lead the post-sale engagement, retention, and growth of your customers partnered closely with the Account Executive. Support expansion of your accounts–identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team. Evangelize Stripe customer success stories and customer success systems and processes. Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry. Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction. Â
Apply here:Â https://www.linkedin.com/jobs/view/2421672084/
Role: Customer Success ManagerÂ
Location: Remote, London Area, United Kingdom Â
Organization:Â Kpler
As a Customer Success Manager, you will always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients. Coach users to be experts on the terminal, Excel add-in, API and data integration. Help the commercial teams uncover upsell/cross-sell opportunities based on clients’ needs. Proactively align client’s goals with Kpler’s. Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.). To enable the client to use the solution at its maximum potential, you’ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering. Â
Apply here:Â https://jobs.lever.co/kpler/0cb18862-228a-4f8b-9493-31f32deed644
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