Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Feb 24 – Customer Success Jobs
    Talent Team
    Talent Team
    Feb 24, 2021 | 3 min read

    Role: VP, Customer Success
    Location: New York, NY, US
    Organization: 
    Spring Health
    As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Oversee a high-performing Partnership Success organization. Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities. Continually identify opportunities to improve the customer experience by providing a feedback loop to the Product team. Represent the voice of the customer to inform the sales process and product roadmap. 
    Apply here: https://jobs.lever.co/springhealth/b48d5e96-64d9-457c-970c-79dcb6987c05/


    Role: Director, Customer Success
    Location: San Francisco, CA, US
    Organization: 
    Checkr, Inc.
    As a Director of Customer Success, you will define and execute a scalable strategy for driving adoption and growth across the customer base. This includes defining, inspecting, and reporting on an operating cadence that enables proactive action. Partner with the extended ecosystem within Checkr – Technical Account Management, Professional Services, Product Management, R&D, Finance and other departments to ensure cross-functional collaboration on meeting/exceeding customer expectations. Be a thought leader in developing and executing Customer Success and Account Management best practices that can be used across the organization. Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates. 
    Apply here: https://boards.greenhouse.io/embed/job_app?token=2936654


    Role: VP Customer Success APAC 
    Location: Sydney, New South Wales, Australia 
    Organization: Diligent Corporation
    As a VP of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience. Manage people managers and teams of individual contributors to achieve net retention, renewals, product usage and NPS targets. Develop and implement strategic customer account plans to accommodate corporate goals. Prioritize retention forecasting activities and embed performance goals across the broader team. Review and make recommendations on geographic market data to identify growth opportunities. Collaborate with Diligent stakeholders to identify and execute on company strategy, specifically focused on Customer Success. Also, collaborate closely with Product and Development to refine customer strategy through product positioning and investment to deliver on a customer feedback loop. 
    Apply here: https://www.linkedin.com/jobs/view/2425233406/


    Role: Customer Success Manager 
    Location: Remote, Australia  
    Organization: Myagi
    As a Customer Success Manager, you will act as the main point of contact between Myagi and the admins of high-profile accounts in the region such as Garmin, Callaway Golf, and Nike. Take full ownership for contract renewals and support the Regional Manager deliver on the APAC business plan. Proactively suggest and drive the adoption of new and innovative features to increase the value of the product to customers. Own success planning and execution as well as Quarterly Business Reviews with your customers. Deliver insights to customers that provide a strong business case for expansion. Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. 
    Apply here: https://myagi.bamboohr.com/jobs/view.php?id=39&source=aWQ9NA%3D%3D


    Role: Manager, Customer Success 
    Location: Remote, London, England, United Kingdom  
    Organization: Aqua Security
    As a Customer Success Manager, you will manage a growing team of Customer Success Managers. Drive the team towards key performance metrics: Renewal Rate, On-Time Renewal %, Customer NPS, and upsell/cross-sell leads generated. Provide operational oversight of the business to deliver on targets and KPIs. Manage the team to conduct periodic customer health-checks and review customer health scores with an emphasis on customers’ success with Aqua. Partner with cross-functional teams to provide customer feedback and assemble any needed resources to resolve customer escalations. Provide regular status reports to key stakeholders to bring awareness on risks, milestones and planned activities in each account. Contribute to the overall vision and strategy of the CS organization. 
    Apply here: https://www.linkedin.com/jobs/view/2435938622/

    Customer Success Manager

    Director - Customer Success

    Manager Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Feb 23 – Customer Success Jobs
    Talent Team
    Talent Team
    Feb 23, 2021 | 3 min read

    Role: VP, Sales and Customer Success – Remote
    Location: Remote, Beloit, WI, US 
    Organization: 
    Comply365
    As a VP of Sales and Customer Success, you will be responsible for Demand Generation – be responsible for outbound funnel development efforts; lead the marketing team that supports content creation for demand generation work, website, and tradeshows. Customer Success – drive customer engagement with our products by focusing on value delivered; understand key customer pain points and identify opportunities for our solutions to help customers; lead the team of Account Directors, who have specific account assignments. Sales – own the annual sales plan; lead the team of Account Directors that help meet the sales plan.
    Apply here: 
    https://www.linkedin.com/jobs/view/2423155242/


    Role: Vice President of Customer Success
    Location: Hunt Valley, MD, US
    Organization: 
    Systems Alliance, Inc.
    As a Vice President of Customer Success, you will embody SAI’s customer-driven culture, using customer feedback and potential outcomes to guide all decisions. Build warm and engaging relationships with executive-level customer contacts. Develop, monitor, and maintain customer health indicators to trigger CSM activities, inform stakeholders, and increase engagement. Understand how CSMs spend their time and remove obstacles to ensure their efforts are focused to deliver the highest value to the customers. Works collaboratively across teams to ensure customer success (Support, Dev Ops, Engineering). Participates in internal planning to map use case and revenue expansion opportunities. Creates value in the discovery and demo process. 
    Apply here: https://jobs.lever.co/systemsalliance/8c4c62f8-5bb0-4b07-99aa-444c9d3c1322/


    Role: Customer Success Manager
    Location: Sahibzada Ajit Singh Nagar, Punjab, India
    Organization: 
    Maropost
    As a Customer Success Manager, you will own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization and organizational alignment. Conduct regular business reviews, aligning your customers and the internal teams to achieve stated objectives. Act as a marketing/industry expert to your customers, advising them on best practices and how others are leveraging the Maropost platform to achieve amazing results. Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed. Act as the voice of your customers compiling their feedback and advocating on their behalf for platform improvements. Build customer loyalty and advocacy. Provide amazing, consistent and timely client communication. 
    Apply here: https://www.linkedin.com/jobs/view/2424220245/


    Role: Customer Success Manager – Channel Partners (OEM) – US Market
    Location: Mumbai, Maharashtra, India
    Organization: 
    Workato
    As a Customer Success Manager, you will develop and maintain strategic business relationships with OEM customers. Be a best practice expert in product positioning, marketing strategy, sales compensation, sales enablement, demo capabilities and SKU configuration/bundling. Share examples of how the community solves for these and things to consider when ensuring the right people are involved. Communicate best practices for measuring and communicating success. Evaluate renewal risk and mitigate revenue loss. Execute regular business reviews to assist with continuous improvement of the solution and the go-to-market strategy. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. Become the trusted customer advisor and be the customer advocate within Workato. 
    Apply here: https://in.talent.com/view?id=da9f74294cc2


    Role: Customer Success Manager
    Location: Belfast, Northern Ireland, United Kingdom
    Organization: 
    Micro Focus
    As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback. Represent the voice of the customer to provide input into every core product, marketing and sales process. Collaborate with Product Management, Engineering, Product Specialists and Professional services to ensure customers transition to the SaaS platform as quickly and efficiently as possible. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Ensure customer interactions are effectively captured within CRM tools to facilitate meaningful Customer health measures. Proactively identify action plan requirements for customers at risk. 
    Apply here: https://jobs.microfocus.com/global/en/job/MICRGLOBAL7017938EXTERNAL/Customer-Success-Manager


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Cloudflare
    As a Customer Success Manager, you will build strong relationships with customers (primarily via remote conversations) and with internal stakeholders. Manage a complex book of business with many tasks and competing priorities. Manage your time effectively to ensure that you are working on high-priority items. Have poise and executive presence, and be comfortable presenting to C-level executives. Demonstrate a high degree of empathy for customer requests. Escalate effectively with internal teams. 
    Apply here: https://boards.greenhouse.io/cloudflare/jobs/2291198?gh_jid=2291198

    Customer Success Manager

    Vice President of Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Feb 22 – Customer Success Jobs
    Talent Team
    Talent Team
    Feb 22, 2021 | 2 min read

    Role: Director of Customer Experience
    Location: Charlotte, NC, US
    Organization: 
    Ekos
    As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers. Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Implement customer training, communication, and team development strategies to bring those services to the client base. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.
    Apply here: 
    https://ekos-software-inc.breezy.hr/p/e701cc659ec1-director-of-customer-experience


    Role: Customer Success Manager
    Location: California, United States
    Organization: 
    Eversound
    As a Customer Success Manager, you will become an Eversound expert, knowing the ins and outs of the product and services we offer. Onboard and train new communities using Eversound. Work collaboratively alongside your fellow team members to support large enterprise customers. Build strategic customer relationships to ensure long-term advocacy and retention with multiple stakeholders at communities. Improve customer retention and proactively engage customers always providing value. Bring passion and creativity with new ideas for ways to retain the customer base and add ongoing value. Grow NET retention and customer lifetime value by identifying evolving needs of your customers and driving them to add-on options in order to achieve your targeted quota. 
    Apply here: https://www.linkedin.com/jobs/view/2401111223/


    Role: Customer Success Manager 
    Location: Canberra, Australian Capital Territory, Australia 
    Organization: 
    Splunk
    As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness. Become a Certified Splunk Architect to assist in driving your customers’ use cases and adoption. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Maintain current functional and technical knowledge of the Splunk platform and future products, add value for customers by providing insight with respect to the availability and applicability of new products and features. Act as the Splunk liaison for Splunk technical inquiries, issues or escalations and work with the Account team to drive customer happiness. 
    Apply here: https://jobs.jobvite.com/careers/splunk/job/ogAHefwv/


    Role: Customer Success Manager, AUNZ  
    Location: Melbourne, Victoria, Australia  
    Organization: 
    Stripe
    As a Customer Success Manager, you will lead the post-sale engagement, retention, and growth of your customers partnered closely with the Account Executive. Support expansion of your accounts–identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team. Evangelize Stripe customer success stories and customer success systems and processes. Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry. Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.  
    Apply here: https://www.linkedin.com/jobs/view/2421672084/


    Role: Customer Success Manager 
    Location: Remote, London Area, United Kingdom   
    Organization: 
    Kpler
    As a Customer Success Manager, you will always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients. Coach users to be experts on the terminal, Excel add-in, API and data integration. Help the commercial teams uncover upsell/cross-sell opportunities based on clients’ needs. Proactively align client’s goals with Kpler’s. Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.). To enable the client to use the solution at its maximum potential, you’ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering.  
    Apply here: https://jobs.lever.co/kpler/0cb18862-228a-4f8b-9493-31f32deed644

    CSM

    Customer Success Manager

    Director of Customer Experience

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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