Role: Customer Success Specialist
Location: United States (Remote)
Organization: SwiftComply
As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner. Produce written and spoken content, host webinars, and conduct one-on-one training sessions. Make and update videos and material for the online training centre. User feedback should be reported to guide product direction. As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Knowledge of and concern for the industries we serve. Think creatively to address issues and pay attention to clients’ needs. When necessary, carry out administrative activities and make recommendations for how to make it more efficient. Show initiative and assistance with things that are not specifically part of your job description.
Apply here: https://www.linkedin.com/jobs/view/3629506712/
Role: Customer Success Representative
Location: Waukesha, WI, United States (Hybrid)
Organization: Hydro-Thermal Corporation
As a Customer Success Representative, you’ll follow up on the status of proposals and orders for parts, service, tickets, and renovations to increase overall customer satisfaction and meet corporate objectives. When necessary, create tickets, NCPs, NCSOs, and CARs in CRM or ERP for customer complaints relating to post-shipment issues. To quickly address customer issues, coordinate and work together with the customer service PM, technical engineering support, and field service teams. Externally, inform clients about the field services, spares, and refurbishment programmes. Before scheduled customer service visits, oversee the pre-qualification paperwork process (FirstVerify, Appruv, etc.) and inform the service team of the requirements. To assist with aftermarket sales efforts, conduct research on and rebuild relationships with current customers in CRM.
Apply here: https://www.linkedin.com/jobs/view/3628946766/
Role: IT Customer Success Specialist
Location: Littleton, CO, United States (On-site)
Organization: City of Littleton
As IT Customer Success Specialist, you’ll identify and fix hardware and software issues with computers. creates a schedule for handling and resolving requests in accordance with the schedule. Maintain the integrity and effectiveness of the network and systems, assists in the routine administration and maintenance of the city’s LAN/WAN, email system, and archival backup system. Utilise and keep up a knowledge base, asset management system, and service management system for information technology. Maintain the asset management system’s accuracy. Install new hardware and software, as well as upgrades to existing workstations, on computers. researches and suggests alternative equipment as required. Equipment is either ordered or ordered with assistance. examines equipment upon arrival for compliance with the terms of the purchase order or the offer. Perform a serviceability check on the equipment, and schedule the installation of the equipment in accordance with the manufacturer’s instructions.
Apply here: https://www.linkedin.com/jobs/view/3633625261/
Role: Customer Success Consultant
Location: London, England, United Kingdom
Organization: ClickJobs.io
As a Customer Success Consultant, you’ll Facilitate user adoption and change management throughout the customer life cycle. Showcase product features that go above and beyond basic functionality to assist customers in achieving specific business goals and maximising value. Determine and reduce potential risks and escalations for your customers Maintain a regular schedule of client meetings, ask end users about workflow, pinpoint and resolve business needs and issues, and respond to development requests. Discuss customer actions, including product feedback, with Mediaocean team members often and effectively. Manage milestones, carry out project tasks, and give regular status updates that identify risks and opportunities.
Apply here: https://www.linkedin.com/jobs/view/3631983178/
Role: Customer Success Proposal Coordinator
Location: Fargo, ND, United States (On-site)
Organization: Border States
As a Customer Success Proposal Coordinator, you’ll oversees the starting, organising, carrying out, and finishing of project duties for new and existing standard/minor strategic customers. Projects’ scope, stakeholders, deliverables, restrictions, and timetables are identified and determined. Analyses the project’s requirements and task scope, then advises stakeholders. Organises project meetings and motivates the team by praising contributions. Coordinates the use of customer success tools and their deployment, upkeep, and instruction. Co-ordinates the creation of status reports to give stakeholders, leadership, and the Customer Success team monitoring and management.
Apply here: https://www.linkedin.com/jobs/view/3631976275/