Customer Success Jobs I Customer Success Manager Remote Jobs

Published June 13, 2023

Role: Customer Success Manager 
Location: New York, NY, United States (Remote) 
Organization: Polar Analytics 
As a Customer Success Manager, you’ll have plenty of options in the future. Customers should be welcomed and kept “healthy” throughout the customer journey (using high-touch or low-touch methods depending on the customer tier). Consider churn prevention tactics (high touch vs. low touch, depending on the customer tier). Create a solution to aid in scaling up existing operations (CS platform, create a health score, automate some manual processes already in use…). Contribute to level 1 requests for the Care team. Create tickets and conduct the initial investigation. 
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Role: Digital Marketing Customer Success Manager 
Location: Mississauga, ON, Canada (Remote) 
Organization: Measure Marketing Results Inc. 
As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects. You should also be in charge of maximising return on investment. For our clients, you would serve as a digital marketing consultant. Keep up with changes in inbound marketing and advise team members and clients accordingly. Ongoing management and evaluation of client campaigns Create and develop programmes and strategies for clients’ sales, marketing, and retention. Meeting with clients, evaluating performance, talking about ideas, making suggestions, and working with our internal team to complete the task. Assist our team of digital marketing experts in implementing inbound marketing strategies that support a client’s marketing goals. 
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Role: Customer Success Manager 
Location: Toronto, ON, Canada (Remote) 
Organization: Vev 
As a Customer Success Manager, you’ll join our top-notch Customer Success team and help us create top-notch onboarding and customer experiences. Assist sales in meeting with new clients, thoroughly comprehend their issues, and determine how Vev’s solutions might help them. Determine chances for upselling and create an upselling funnel using the current client base, and build relationships with the important parties whose client accounts you handle, assist in maintaining and improving those relationships and systems. Work collaboratively across departments to implement the company’s strategy with marketing, product, design, education, and engineering. 
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Role: Sr. Customer Success Manager 
Location: Ottawa, ON, Canada (Hybrid) 
Organization: TalentBurst, an Inc 5000 company 
As a Sr. Customer Success Manager, you’ll act as the primary point of contact for the Customer throughout their lifecycle, define measurable success plans with precise outcomes, and ensure consistent communication across internal and customer audiences at all levels. Accountable for the Customer’s overall success, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialisation. In order to successfully implement the client’s plan and roadmap, network within accounts. Deliver a remarkable customer experience by being proactive in your communication, organising the proper internal resources, and utilising the customer engagement model to align, track, and improve your customers’ business goals. 
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Role: VP of Customer Success 
Location: Ottawa, ON, Canada (Hybrid) 
Organization: Noibu 
As a VP of Customer Success, you’ll create and implement plans to drive important Customer Success metrics. Serving as the company’s spokesperson for the needs of its clients, you can impact GTM and Product initiatives by utilising consumer insights and feedback. You will work directly with cross-functional teams to improve our product’s ability to fulfil consumer needs, which will eventually promote growth and patronage. Lead by example by fully comprehending each CSM’s role and being able to assume it when necessary. Responsible for ensuring the CS team engages with consumers continuously to promote adoption, value, and advocacy Being in charge of hiring, developing, and guiding the Customer Success Team (as well as personally managing a group of people leaders) 
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Published June 12, 2023

Role: Customer Success Specialist 
Location: United States (Remote) 
Organization: SwiftComply 
As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner. Produce written and spoken content, host webinars, and conduct one-on-one training sessions. Make and update videos and material for the online training centre. User feedback should be reported to guide product direction. As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Knowledge of and concern for the industries we serve. Think creatively to address issues and pay attention to clients’ needs. When necessary, carry out administrative activities and make recommendations for how to make it more efficient. Show initiative and assistance with things that are not specifically part of your job description. 
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Role: Customer Success Representative 
Location: Waukesha, WI, United States (Hybrid) 
Organization: Hydro-Thermal Corporation 
As a Customer Success Representative, you’ll follow up on the status of proposals and orders for parts, service, tickets, and renovations to increase overall customer satisfaction and meet corporate objectives. When necessary, create tickets, NCPs, NCSOs, and CARs in CRM or ERP for customer complaints relating to post-shipment issues. To quickly address customer issues, coordinate and work together with the customer service PM, technical engineering support, and field service teams. Externally, inform clients about the field services, spares, and refurbishment programmes. Before scheduled customer service visits, oversee the pre-qualification paperwork process (FirstVerify, Appruv, etc.) and inform the service team of the requirements. To assist with aftermarket sales efforts, conduct research on and rebuild relationships with current customers in CRM. 
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Role: IT Customer Success Specialist 
Location: Littleton, CO, United States (On-site) 
Organization: City of Littleton 
As IT Customer Success Specialist, you’ll identify and fix hardware and software issues with computers. creates a schedule for handling and resolving requests in accordance with the schedule. Maintain the integrity and effectiveness of the network and systems, assists in the routine administration and maintenance of the city’s LAN/WAN, email system, and archival backup system. Utilise and keep up a knowledge base, asset management system, and service management system for information technology. Maintain the asset management system’s accuracy. Install new hardware and software, as well as upgrades to existing workstations, on computers. researches and suggests alternative equipment as required. Equipment is either ordered or ordered with assistance. examines equipment upon arrival for compliance with the terms of the purchase order or the offer. Perform a serviceability check on the equipment, and schedule the installation of the equipment in accordance with the manufacturer’s instructions. 
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Role: Customer Success Consultant 
Location: London, England, United Kingdom 
As a Customer Success Consultant, you’ll Facilitate user adoption and change management throughout the customer life cycle. Showcase product features that go above and beyond basic functionality to assist customers in achieving specific business goals and maximising value. Determine and reduce potential risks and escalations for your customers Maintain a regular schedule of client meetings, ask end users about workflow, pinpoint and resolve business needs and issues, and respond to development requests. Discuss customer actions, including product feedback, with Mediaocean team members often and effectively. Manage milestones, carry out project tasks, and give regular status updates that identify risks and opportunities. 
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Role: Customer Success Proposal Coordinator
Location: Fargo, ND, United States (On-site)
Organization: Border States
As a Customer Success Proposal Coordinator, you’ll oversees the starting, organising, carrying out, and finishing of project duties for new and existing standard/minor strategic customers. Projects’ scope, stakeholders, deliverables, restrictions, and timetables are identified and determined. Analyses the project’s requirements and task scope, then advises stakeholders. Organises project meetings and motivates the team by praising contributions. Coordinates the use of customer success tools and their deployment, upkeep, and instruction. Co-ordinates the creation of status reports to give stakeholders, leadership, and the Customer Success team monitoring and management. 
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Published June 7, 2023

Role: Customer Success 
Location: Boston, MA, United States (Remote) 
Organization: Skedda   
As a Customer Success, you’ll address inquiries about our product through email and chat from potential and current consumers. Assisting clients in finding answers to their specific scheduling problems. Delivering product demonstrations via video connection to consumers. Internal product collateral, such as knowledge bases, should be updated. Obtaining feedback and reporting it to help make decisions about product development. Working together on support strategy, product strategy, and customer relationship management with the larger team. 
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Role: Senior Customer Success Manager 
Location: San Francisco, CA, United States (Remote)   
Organization: NCX   
As a Senior Customer Success Manager, you’ll build strong relationships with landowners to comprehend and advocate for their needs, ensuring their success with NCX’s platform and marketplace. Craft and implement the landowner customer success approach at NCX to assist landowners in discovering, understanding, and engaging in natural capital market opportunities through the Landowner Platform and marketplace. 
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Role: Customer Success Manager 
Location: Washington, DC, United States (Remote)   
Organization: VisibleThread 
As a Customer Success Manager, you’ll actively seek out prospects for client expansion and growth inside the SMB market. Work together with the sales team to promote renewals and upsell opportunities, highlighting the benefits and return on investment that our products provide. Assist the sales team with accurate and timely information about customer health, product usage, and potential upsell prospects. 
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Role: Customer Success Manager 
Location: Overland Park, KS, United States (Remote) 
Organization: HungerRush 
As a Customer Success Manager, you’ll determine the demands of the consumer, impart knowledge and experience on the aspects of the product, and offer advisory services regarding the options available. Create and implement client retention tactics to boost adherence and keep customers. Recover, improve, preserve, and safeguard the data about our clients in search engines and Google Business Profiles. Liaise with other organisations, such as Google Support, to meet the needs of our clients. Plan and hold performance briefings with clients, and endeavour to address any inquiries that may arise. 
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Role: Customer Success Account Manager 
Location: Truth Or Consequences, NM 
Organization: Lavu Inc. 
As a Customer Success Manager, you’ll build trusting relationships with customers by learning about their goals for their businesses and how Lavu can help them. Implement iPad POS solutions and provide onsite support as needed. Educate customers on Lavu POS and the best ways to use it for their business. Proactively get in touch with the client to ask about their needs and offer suggestions on a frequent basis. Maintain thorough understanding of Lavu Systems. Determine areas for improvement and take the initiative to find solutions. Up to 25% Travel: Visits to customers’ locations for onboarding and regular maintenance. Additional tasks as required QBRs and health checks. 
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Published June 6, 2023

Role: Customer Success Manager 
Location: Alpharetta, GA, United States (Remote)   
Organization: Worthix 
As a Customer Success Manager, you’ll control resources, activities, deadlines, and milestones while managing a client portfolio to make sure Worthix is effectively adopted and providing commercial value to our clients. Understanding and communicating with managers and directors from Fortune 2.000 organisations will help you convey Worthix results and insights to clients. Recognise customer use cases and advocate for them inside Worthix. Show that you have a solid understanding of your customers’ businesses and express your value in the right way. Strong teamwork, an enthusiasm for supporting clients’ success, and a strong customer focus. Create and preserve long-lasting connections with clients, including decision-makers and end users. 
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Role: Customer Success Engineer 
Location: United States (Remote) 
Organization: Prelim 
As a Customer Success Engineer, you’ll own the onboarding of clients and ensuring their success with Prelim – Work with Prelim clients as a thought partner to assist in the development of complicated forms for new teams and use cases. Be the voice of our customers and represent their needs to the rest of the organisation. – Present the results of our work to a wide range of audiences, from engineers to C-suite executives. – Address technical limitations or opportunities in Prelim that need to be solved via code (e.g., a bug, a missing feature, etc.). – To demonstrate Prelim and respond to inquiries about how to utilise the product most effectively, create technical information that demonstrates best practises. 
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Role: Customer Success Manager 
Location: Lansing, MI, United States (Remote)   
Organization: StellarWP 
As a Customer Success Manager, you’ll ensure that customers receive more value from your offerings by engaging in onboarding activities. Promote customer retention and revenue growth within the current/assigned account base. Help the sales teams perform insightful infrastructure and technology reviews according to a timeframe set by the client. Document and disseminate assigned accounts’ risk assessment data in a precise and timely manner. Document and communicate revenue flow with the designated area of accounts in a precise and timely manner. Manage product-driven projects that have an influence on infrastructure or performance while working with the designated clientele. Establish and maintain close relationships with allocated clients in order to represent them in court. 
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Role: Customer Success Application Specialist 
Location: Israel, OH, United States (On-site) 
Organization: Kornit Digital 
As a Customer Success Application Specialist, your primary duty is to facilitate print through qualified services. Serve as the go-to resource for all application expertise and best practises for Kornit Digital branches and clients globally. Supporting post-sales operations with empowerment training, such as launching new goods and increasing customer output. Application Specialists & Field Support Engineers (FSEs) from Kornit Digital’s global branches can receive expertise and training both on-site and remotely. File preparation, colour management, workflow, and best practises for print quality will all be covered in the course. Interact with stakeholders at Kornit Digital to ensure a successful and seamless NPI. Responsible for field escalations, delivering a work schedule to Kornit Digital FSEs and AS. 
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Role: Customer success 
Location: San Francisco, CA Hybrid   
Organization: CommandBar 
As a Customer Success, you’ll assist them with onboarding and getting started. This implies that you will act as our clients’ product manager in a way. identifying the points where their users experience friction, comprehending the objectives of their business, determining the best way to use CommandBar, holding training sessions, etc. Ongoing account management: You’ll meet with our clients frequently to gather feedback, identify new opportunities for CommandBar to improve their product, and assist them understand the effect we’re delivering. When necessary, part of this effort will involve assisting clients in determining whether they would profit from a more extensive deployment of CommandBar, such as upgrading to one of our higher levels. 
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