Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
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Define and track onboarding by phase, user progress, account, and portfolios.
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Handle this critical component of the post sales customer journey.
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Drive adoption, upsell and cross-sell using extensive product data.
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Published May 30, 2023
Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space. We are constantly improving our procedures, so joining the business at this early stage will also providyou with the opportunity to help design and develop some of our systems. We are searching for a highly ambitious individual in their early career who wants to advance their career by collaborating closely with seasoned business executives. For us, a person’s understanding of others, emotional intelligence, love of working through problems, and positivity are paramount. Apply here: https://www.linkedin.com/jobs/view/3621252122/ Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: Protecht As a Customer Success Manager, you’ll be handling both sales and customer service. You will form close ties with important users and stakeholders in this capacity, manage a number of accounts across EMEA, and develop and carry out growth plans. You have knowledge of account management or customer satisfaction, are focused on business, and you have a thorough knowledge of account planning, have a background in sales, and are capable of creating an account strategy from beginning. You have knowledge of business continuity, crisis management, and incident management, as well as risk and compliance. Apply here: https://www.linkedin.com/jobs/view/3622145406/ Role: Head of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: BlueOptima As a Head of Customer Success, you’ll work closely with other important stakeholders as the Head of Customer Success EMEA to develop and implement a customer success strategy that prioritises our customers and makes sure they are achieving their intended results with our products and services. You will report to the Global Head of Sales. In addition to working closely with our sales, marketing, and product teams to identify opportunities to improve customer satisfaction and retention, you will be in charge of leading and growing the customer success team across the EMEA region and identifying new revenue streams that are in line with the needs of our customers. Apply here: https://www.linkedin.com/jobs/view/3622110162/ Role: Customer Success Executive Location: Edinburgh, Scotland, United Kingdom (Hybrid) Organization: Podfather As a Customer Success Executive, you’ll assist them by responding to inquiries and prioritising requests made through our Jira help desk system. As time goes on, we will teach you how to onboard new clients so they get the most out of their investment in our software solution. You will be in charge of ensuring that our software is deployed swiftly and efficiently, ensuring that clients get the quickest time to value, and then you will take the initiative in creating and upholding strong working relationships with them. Apply here: https://www.linkedin.com/jobs/view/3621279955/ Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: RemoteWorker UK As a Customer Success Manager, you’ll oversee a group of experts who assist all clients. Create and preserve dependable, long-lasting connections with partner executives in the C-suite. Develop and put into action growth strategies for our elite portfolio firms. Use strong communication skills to impact both current and potential customers. Review and report financial data on a regular basis. Close deals after negotiation. What we’re searching for is this. 4+ years of relevant experience working as a client partner or sales executive in the B2B and SaaS sectors. Apply here: https://www.linkedin.com/jobs/view/3621435887/
Published May 29, 2023
Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem. By proactively conveying meeting choices, the schedule of events, reminders, expectations, and hotel information, customers are better prepared for events. Apply here: https://www.linkedin.com/jobs/view/3621017739/ Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Aston Carter As a Customer Success Manager, you’ll be accountable for establishing and sustaining effective client partnerships and making sure our customers make the most of our solutions and services. You are well-versed in the fashion business. You have a strong business sense, an understanding of how shops operate, and the ability to incorporate Lectra technologies into their routine decision-making processes. Additionally, you’ll be in charge of creating customer success plans for Retviews and PLM in the Americas region as well as demonstrating, onboarding, and doing so. Additionally, you will converse with senior managers from several of the most well-known companies in the world. To establish connections, increase adoption, promote renewals and growth, and guarantee a positive customer experience, this job collaborates cross-functionally with our Sales, Technical Sales, Marketing, Call Centre, and Professional Services departments. Apply here: https://www.linkedin.com/jobs/view/3621211492/ Role: Customer Success Executive Location: Liverpool, England, United Kingdom (Remote) Organization: RemoteWorker UK As a Customer Success Executive, you’ll be able to access the Liverpool office while working from home. About the position: We have an exciting opening for a motivated, proactive, and ambitious Customer Success Executive that enjoys providing excellent customer service and is searching for their next career move. Principal Tasks & Responsibilities Make careful to keep your clients. New hires should be onboarded and trained on Hydracare Technology. Make a name for yourself as an expert and the go-to person. Develop and maintain a success plan with your clients. Encourage the adoption of Hydracare technology features and functionality by providing customer advice on best practises and proactive monitoring. Apply here: https://www.linkedin.com/jobs/view/3620549481/ Role: Customer Success Executive Location: Taunton, England, United Kingdom (Hybrid) Organization: ClickJobs.io As a Customer Success Executive, you’ll be dedicated to achieving the correct results for clients, and make sure all important performance goals are reached. Deeply comprehend client expectations, and share this understanding with the supply chain To attract the best candidates, make sure your customer’s job openings are accurately and completely described. Make sure timesheets are submitted and approved each week without any questions. Participate in monthly and weekly client meetings and present operational summaries of service delivery performance To guarantee that clients are using technology successfully and efficiently, offer training help. Apply here: https://www.linkedin.com/jobs/view/3618688370/ Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: GeoComply As a Customer Success Manager, you are on the front lines of our company, driving the effort to forge transformative bonds with our esteemed clients. You strive to enhance the customer experience in this role. As their go-to advisor for removing obstacles and maximising use of GeoComply’s products and services to create business results, it is primarily your duty to establish and nurture trusted and strategic relationships with each of those clients. Additionally, you serve as a vital link between the client and GeoComply by distributing client comments and insights to internal stakeholders in order to promote product innovation, operational enhancements, and ongoing client centricity. Apply here: https://www.linkedin.com/jobs/view/3590897380/
Published May 26, 2023
Role: Customer Success Manager Location: Nashville, TN, United States (Remote) Organization: Luma Health As a Customer Success Manager, you’ll function as the client’s first point of contact as they explore Luma Health’s solutions and offerings. providing tactics and best practises to increase their influence within the system. In order to help customers accept, use, and pick future products based on client strategic aims, you will offer them expert advise. To ensure that users at each account are utilising Luma to its fullest potential, you will proactively monitor and interact with them. You will also work with your colleagues to answer client requests. Apply here: https://www.linkedin.com/jobs/view/3615964476/ Role: Customer Success Manager Location: Los Angeles, CA, United States (Remote) Organization: Mattermost As a Customer Success Manager, you’ll own the primary relationship with the Enterprise segment in the US Public Sector and act as an internal spokesperson for the voice of the customer. Create strategic connections with Mattermost’s clients to give the most possible value to both parties. Recognising areas that present a deep strategic relationship to enable customers to fully utilise the benefits of our software requires an understanding of the organisational structure of our clients as well as a careful balancing of inquiry and empathy. In order to promote adoption, account stickiness, and usage across their organisation, they should own the customer journey and align on value-driven success drivers and metrics. Apply here: https://www.linkedin.com/jobs/view/3611756192/ Role: Customer Success Manager Location: Boston, MA, United States (On-site) Organization: Turtl As a Customer Success Manager, you’ll oversee assisting in making sure that the client gets the most out of the Turtl licence they have purchased and eventually wants to renew their licence. You report to a Senior client Success Manager. You will be required to take the time to comprehend the rationale behind a customer’s purchase of Turtl and their intended objectives. Together with the client, you will establish success metrics that benefit both parties. Apply here: https://www.linkedin.com/jobs/view/3617580359/ Role: Customer Success Manager Location: Dallas, TX, United States Organization: Stealth Monitoring, Inc. As a Customer Success Manager, you’ll create and maintain strong, enduring relationships with customers through phone calls, videos, and emails while offering a consistent customer experience at all allocated locations. Find and establish connections with important customers stakeholders who occupy diverse positions at each allocated site. Ability to absorb and analyse information skillfully; recognise problems quickly and solve them. Reduce customer complaints and incidents while maintaining high levels of customer satisfaction, and when necessary, communicate with escalation points. Prioritise and handle numerous open issues concurrently while utilising resources from various departments. Apply here: https://www.linkedin.com/jobs/view/3617788685/ Role: Customer Success Expert Location: Lakewood, NJ, United States (On-site) Organization: Avalon As a Customer Success Expert, you’ll assist customers who request support ranging from product training and troubleshooting, account-services related requests (billing/orders), and shipment status. Supports ongoing management and retention activities, including research to determine the root cause of the issue or problem. Identifies the best approach for retaining business based on client’s situation. Takes initiative and identifies potential issues. Apply here: https://www.linkedin.com/jobs/view/3617953135/
Published May 25, 2023
Role: Customer Success Specialist Location: Texas, United States Organization: SwipeTrack Solutions As a Customer Success Specialist, you’ll respond quickly and effectively to support and trouble tickets. Investigate and fix technical problems with the XTruLink ticketing system. Provide customers with succinct and clear answers to their questions. Whenever necessary, escalate complex concerns to the relevant team members. For the XTruLink ticketing platform, conduct client trainings and onboarding sessions. Create and deliver specialised training materials based on client needs. Make sure clients are fully aware of the functions and features of the platform. Apply here: https://www.linkedin.com/jobs/view/3616059459/ Role: Customer Success Specialist Location: Minneapolis, MN Organization: SureSwift Capital As a Customer Success Specialist, you’ll be the main Customer Success Advisor for Tradervue clients will be you. Proactively offer clients solutions, such as workarounds, advice, and follow-up help, in advance of their demands from the initial request. Maintain a thorough understanding of Tradervue to better support clients and resolve problems. Provide instructions for reproducing escalating technical difficulties and troubleshoot them.Work together with your team to enhance the customer experience. Create and nurture relationships with customers through uplifting and beneficial messages. Apply here: https://www.linkedin.com/jobs/view/3616054913/ Role: Customer Success Specialist Location: Nashville, TN On-site Organization: The Concinnity Company As a Customer Success Specialist, you’ll gain thorough familiarity with the Cloud Concinnity® platform. Ensure intended account outcomes by guiding accounts through a successful deployment and on-boarding process. Make sure that the implementation and training deadlines are adhered to. Engage customers via frequent, purposeful touchpoints to encourage product uptake and on-going participation. Assist in educating new users on how to use important product features efficiently. Contribute to strengthening and scaling up implementation and training procedures. Support and service all customers with distinction. Apply here: https://www.linkedin.com/jobs/view/3616081468/ Role: Customer Success Manager Location: Houston, TX, United States (Remote) Organization: Sibme As a Customer Success Manager, you’ll manage designated clients and act as their first point of contact following sales and before implementation. Track user involvement for all given accounts on a monthly basis, and group customers based on usage for monthly reviews. Measure client satisfaction and product implementation levels through recurring touchpoints. Utilise CS analytics to find churn-predictive markers and take preventative measures. For customers, keep an eye on NPS Digest. Contact the account owner and the respondents identified in the NPS digest to confirm contact with any customers who’s average NPS score is below our desired benchmark. Apply here: https://www.linkedin.com/jobs/view/3616986900/ Role: Customer Success Manager Location: Plano, TX, United States (On-site) Organization: PathSpot As a Customer Success Manager, you’ll create and uphold meaningful communication with consumers over the phone, in writing, and occasionally in person. Manage the customer experience proactively for a variety of accounts at different stages of the account lifetime. By examining user data and generating insights that add value for our clients, create customer reports. Manage and conduct biweekly status calls, going over unfinished business and relevant reports. Apply here: https://www.linkedin.com/jobs/view/3616970411/
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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