Role: Head of Customer Success
Location: London, England, United Kingdom (Hybrid)
As a Head of Customer Success you’ll establish the customer success strategy, specify the desired operating model, and work together across the organisation to maintain ongoing alignment with the product, sales, and technical support teams. To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed. When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Use appropriate data and a data-driven strategy.
Apply here: https://www.linkedin.com/jobs/view/3450787695/
Role: Director of Customer Success
Location: San Diego, CA, United States (On-site)
As a Director of Customer Success you’ll Create and put into action customer success strategy. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated. The team’s success goals should be eloquently communicated, quantified, and expanded. control the day-to-day activities of the nearby and distant Customer Success Teams. Effective solutions that will continuously improve the service to ensure the best possible customer experience and repeat business are identified in response to business needs, customer input, and industry best practises. Make a strategic plan and budget for your company’s longer-term requirements, such as seasonal peaks, growth, new projects, and product releases. Develop and implement incentive and performance achievement strategies and awards in order to attract, hire, and keep high-caliber team members. Establish, control, and share KPIs for customer success. Cultivate efficient and cooperative connections with the executive
Apply here: https://www.linkedin.com/jobs/view/3486490961/
Role: Director, Global Customer Success
Location: San Francisco, CA, United States
Organization: Olympus Corporation of the Americas
As a Director of Global Customer Success you must have thorough knowledge of customer success strategies and techniques, such as (but not limited to) segmentation, customer journey, and customer health scoring. commercial expertise in upselling and/or renewals. knowledge of market research, consumer feedback, and user requirements. Very effective at handling uncertainty and change as business demands change, responding well to pressure, and displaying flexibility while guaranteeing compliance. The salary range for this position is expected to be between $145,000 and $217,000 USD per year, and it will rely on the qualities of the applicant.
Apply here: https://www.linkedin.com/jobs/view/3486471969/
Role: Director, Customer Success Operations
Location: Sunrise, FL, United States
As a Director of Customer Success Operations you’ll conduct general management duties, such as recruiting, hiring, reviewing performance, individual development initiatives, etc. Team performance should be compared to department standards to verify that they are routinely fulfilled or exceeded. serve as a point of contact for difficulties, and give the team direction and leadership. By planning, organisation, and project management, give the required work the direction it needs to be managed. Enterprise SaaS/cloud software customer success positions require a minimum of seven years of progressive experience. 7+ years of experience working with or managing technical programmes, whether as a vendor, partner, ISV, consultant, or as a vendor. A minimum of three years of experience managing change and leading people. Must be qualified to work legally in the US and possess unlimited work authorization for the country.
Apply here: https://www.linkedin.com/jobs/view/3492725604/
Role: Head of Customer Success
Location: United States (Remote)
As a Head of Customer Success you’ll create a world-class success organisation by leading a team of customer success managers. Along with the launch teams, offer outstanding onboarding experiences and customer projects on time. Create scalable and effective delivery processes. Find reference and upsell chances, and you’ll be in charge of the account’s expansion and satisfaction. Gather and document comments, observations, assignments, and data to exchange amongst departments. Take on the role of the organization’s merchant and partner advocates, ensuring that their requirements are understood, expressed, and met. Increase the lifetime value and contentment of your partners, and collaborate with them to produce case studies and champions who may be cited. Maintain a platform conversion plan, which includes developing and distributing features, advantages, and best practises. Use data-driven methods to pinpoint, handle, and settle important issues.
Apply here: https://www.linkedin.com/jobs/view/3486414221/