Role: VP of Customer Success
Location: Buffalo-Niagara Falls Area, United States
Organization: The Leadership Agency
As a VP of Customer Success, you’ll promote account expansion and implementations. Embrace ambiguity while advancing the process. Help with the customer lifecycle’s design, implementation, and optimisation. Set up a tracking system and operational KPIs so that the CS team can be held responsible for engagement results, customer happiness, and customer growth. Responsible for ensuring the CS team engages with consumers continuously to promote adoption, value, and advocacy. Establish a culture that prioritises the needs of the client while collaborating cross-functionally with all teams, including the product and technical teams.
Apply here: https://www.linkedin.com/jobs/view/3584582851/
Role: Head of Customer Success
Location: Boston, MA, United States (Remote)
Organization: Goldcast
As a Head of Customer Success, you’ll be the focus of your main duties. You will determine whether the present strategy—the direction, the team, the procedures, and everything else we do with our customers—is still in their best interests at every stage of the quickly expanding business. You determine the Customer department’s approach. You will oversee the full post-sales organisation. This will involve the customer success team, the customer support team, and the implementation team. You will be in charge of leading, organising, and guiding those teams to ensure that they are successful in providing the greatest possible customer service. In addition, you will be in charge of overall hiring, capacity planning, performance management, and role.
Apply here: https://www.linkedin.com/jobs/view/3580526084/
Role: VP of Customer Success
Location: United States (Remote)
Organization: Meal Ticket
As a VP of Customer Success, you’ll be raising renewal rates and decreasing churn. Through cross-sell and up-sell, we can increase our revenue in those accounts. Increase product adoption, customer contentment, and general health scores to have an impact on lifetime value in the future. Promote the growth of new businesses by increasing advocacy and referrability. Customer travel map. Create listening points along the way (such as usage and satisfaction, for example). Each stage of the journey should have a consistent intervention. Define customer base segmentation and several approaches.
Apply here: https://www.linkedin.com/jobs/view/3588693582/
Role: VP of Customer Success
Location: Mountain View, CA, United States (Remote)
Organization: Lily AI
As a VP of Customer Success, you’ll Develop and maintain connections with senior leaders and important stakeholders within the organisation. Directly engage with other senior leaders and other stakeholders to analyse customer performance, trends, and satisfaction with our goods and solutions. own pre-sales assistance, onboarding of fresh clients, platform setup, training, continuous client interactions, and product updates. Establish the CS function’s long-term strategic direction. Serving as the customer’s voice, collaborate closely with the GTM, Product, Marketing, and Operations teams. Create and track progress towards CS operational goals in relation to important indicators like churn and renewal rates. Develop and implement a post-sale success management strategy.
Apply here: https://www.linkedin.com/jobs/view/3565580480/
Role: VP, Customer Success
Location: Seattle, WA, United States (Remote)
Organization: Affinity.co
As a VP of Customer Success, you’ll assemble, nurture, and keep a top-notch team. Metrics at every level of the organisation that define success for our clients are established. Create and implement our second product’s success and support approach (Affinity for Salesforce). Promote responsibility across all functions using those success metrics. Explains a common strategy for giving our customers a top-notch experience. Develop and implement scalable strategies to offer every customer a world-class customer experience. Develop and implement scalable methods to gauge and enhance time to value for all of our solutions.
Apply here: https://www.linkedin.com/jobs/view/3542552567/