Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Nov 26 – Customer Success Jobs
    Talent Team
    Nov 26, 2020 | 3 min read

    Role: Vice President of Customer Success
    Location: Brooklyn, New York, US
    Organization: 
    Outlier.org
    As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Work with the leadership team in setting and achieving goals for enrollment, retention, and student outcomes. Hire and build out a sizable team (internally & externally) to service our rapidly growing customer base. Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. Oversee the supervision of customer-facing personnel, which includes work allocation, training, promotion, internal process and controls, and service levels. Lead and motivate the team to achieve peak productivity and performance.
    Apply here:
    https://www.linkedin.com/jobs/view/2322200921/


    Role: Sr. Customer Success Manager
    Location: Remote, OR, US
    Organization:
    Intermedia Cloud Communications
    As a Sr. Customer Success Manager, you will develop and maintain strong customer relationships with Intermedia’s customers. You will be responsible for the customer’s perception of their relationship with Intermedia as measured by the NPS score on relationship surveys and CSAT surveys. Understand and advocate for a client’s roadmap needs with product management. Provide customers with best practices and information on industry trends. Evangelize Intermedia’s products and services to our customers; increased adoption and expansion of existing products and services is key in this role. Proactively manage customers by conducting comprehensive Operations Reviews. Deliver an exceptional customer experience, resulting in referenceable accounts. 
    Apply here: https://www.intermedia.net/about-us/career/196


    Role: Director of Customer Success
    Location: Bengaluru, Karnataka, India
    Organization:
    Hubbler
    As a Director of Customer Success, you will be responsible for customer onboarding and delivering solutions to the problem statements identified during the sales and presales cycle. Work with presales and sales organization to assist and identify customer business challenges and arrive at innovative solutions to solve the same. Work with the technical team of Hubbler to guide the feature development and developing technical capabilities to meet customer needs and also build an efficient product roadmap. Manage account escalations and ensure timely delivery of the resolutions. Upsell the capabilities of the platform for account growth with the existing customer.
    Apply here: https://www.linkedin.com/jobs/view/2304930028/


    Role: Strategic Customer Success Manager
    Location: Remote, London, GB, UK  
    Organization:
    Headspace Inc.
    As a Strategic Customer Success Manager, you will enable the successful launch and roll-out of Headspace to Partner employees or members. Drive retention and growth among our highest value Strategic customers by gaining a deep understanding of their business needs and helping them achieve their goals. Identify opportunities for customers to act as Headspace advocates (e.g. testimonials, case studies, attending events). Marshall resources across the Headspace org as needed to support customers’ needs. Represent the voice of the customer to inform our sales process and product roadmap. Be comfortable in a role that involves performance to meet quarterly financial objectives. 
    Apply here: https://jobs.lever.co/headspace/dd9e915f-ab0b-46f3-9a3a-f23144003c33


    Role: Customer Success Manager
    Location: Remote, London, England Metropolitan Area  
    Organization:
    Pixalate
    As a Customer Success Manager, you will present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers. Maintain awareness of client needs and opportunities for expansion. Understand the competitive landscape, new industry developments, and standards. Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value. Ensure Pixalate product adoption, client satisfaction, and account health. 
    Apply here: https://www.linkedin.com/jobs/view/2241582146/


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    XY Sense
    As a Customer Success Manager, you will be defining the customer success strategy (Mapping customer lifecycle, key milestones, and engagement activities). Leading the implementation of that strategy for both individual customers and on a programmatic basis. Developing scalable systems and programs to help customers self-serve information and positively engage with XY Sense (for example, value-add user/developer content or user groups). Working with Product teams to transform customer experiences/ feedback into meaningful solution improvements and usage growth. Acting as an advocate for the customer within XY Sense, ensuring their voice is heard. 
    Apply here: https://app.beapplied.com/apply/sqlgfnz1l8

    Customer Success Manager

    Director of Customer Success

    Sr. Customer Success Manager

    Strategic Customer Success Manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 20 – Customer Success Jobs
    Talent Team
    Jul 20, 2021 | 2 min read

    Role: Vice President, Customer Success 
    Location: Redwood City, CA, US
    Organization: 
    Synack, Inc.
    As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion. Design, hire and manage 24×7 global customer support team implementing Tiers 1, 2, and 3 and building the infrastructure to support the operational model. Develop a world-class Customer Success team to help launch the next stage of growth. Build and manage deployment, technical account management, developer services and e-learning. Engage and provide customer feedback and input to the product roadmap; act as a voice of customer regarding issues/opportunities and enhancements. Implement and administer tools to track NPS and CSAT scores, innovating and continuously improving based on feedback and results. 
    Apply here: https://www.linkedin.com/jobs/view/2594155124/


    Role: Head of Customer Success 
    Location: Remote, United States  
    Organization: 
    Dover
    As a Head of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Engagement Managers. Manage a team of 8+ that’s going to 2x this year. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Create and document processes for the team. Become an expert in the way the Dover product works. Work with the product team to make Dover an even better solution for the customers. 
    Apply here:https://www.linkedin.com/jobs/view/2646767584/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    CleanCloud
    As a Customer Success Manager, you will build strong relationships with the customers to understand their needs and ensure their success at all times. Provide the customers with accurate and quick responses to all of their inquiries through Zendesk, email and phone. Work with the customers to ensure they utilize the software in the best way possible, realizing full potential. Strategically upsell and cross-sell while always adding value. Represent the voice of the customer and influence the product development roadmap. Take ownership of new assigned accounts and manage their onboarding and training. Ensure retention and satisfaction of all assigned clients. 
    Apply here: https://www.linkedin.com/jobs/view/2650574061/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom  
    Organization: 
    The Green Recruitment Company
    As a Customer Success Manager, you will support Business Development/ Sales Teams at the end of the initial sales cycle to formalize offerings into proposals as needed. Actively manage the customer portfolios to ensure contract renewals are negotiated and delivered in a timely manner. Manage the customer onboarding process and become the customer’s primary point of contact to work through all facets of product/service delivery. Act as the main driver for customers’ operational stakeholders to coordinate, consult and flawlessly execute products and services. Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to drive growth. 
    Apply here: https://www.linkedin.com/jobs/view/2646744436/


    Role: Customer Success Specialist 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Safewill
    As a Customer Success Specialist, you will be responsible for delivering a consistently excellent experience to Safewill customers, in line with the results already achieved to date, responding quickly to customer queries. Identifying growth opportunities based on customer feedback and contribute your ideas to help shape the future of the business. Championing the voice of the customer by upholding what is important to the customers and helping to make sure that feedback is heard across the business. Driving conversion and retention by reaching out to end-users to help them use the platform. 
    Apply here: https://www.linkedin.com/jobs/view/2646793581/

    Customer Success Manager

    Customer Success Specialist

    Head of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 19 – Customer Success Jobs
    Talent Team
    Jul 19, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: New York, NY, US
    Organization: 
    Talent Partners Consulting, LLC
    As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers. Define and implement standards/procedures for ensuring the optimal customer experience. Ensure all systems in the current tech stack are up to date and aligned with best-in-class products within the industry. Lead with a service mindset – encouraging the team to delight others, spreading good vibes with boundless enthusiasm. Optimize CX Operations workflow and process with a specific focus on omnichannel order management and returns. Track, analyze, and report performance data (GSAT, NPS, SLAs, etc.) and customer insights. Advance capabilities of our CRM platform and expand dormant capabilities for maximum usage. 
    Apply here:https://www.linkedin.com/jobs/view/2653956177/  


    Role: Customer Success Manager, Team Lead 
    Location: Centreville, VA, US
    Organization: 
    Stack Overflow
    As a Customer Success Manager, you will be responsible for customers’ growth & success via strategic development, key stakeholder management, data insights and account leadership. Capture and document the developer journey, working cross-functionally to launch product demos, community tutorials and content marketing. Develop and execute strategic plans to facilitate broad adoption, increase awareness and conversions, and recognize developer champions within the customer network through actionable product engagement. Report and drive insights that prove engagement, capture health, activity, and growth potential, as well as define and direct customer-focused performance patterns. Work with internal stakeholders to deliver assets and toolkits that inspire, educate, and support the customer community experience. 
    Apply here: https://www.linkedin.com/jobs/view/2537188457/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Powtoon
    As a Customer Success Manager, you will build strong relationships with the Enterprise clients to understand their needs and ensure their success with Powtoon. Serve as the main point of contact and liaison between clients and the rest of the Powtoon team, including support, sales and product teams. Empower customers to connect their goals and challenges with the solution in Powtoon. Take ownership of new accounts and manage their onboarding & adoption whilst increasing usage within their organization. Lead online webinars & demos to educate customers on the features of the product. Maintain regular cadence with clients to ensure that they’re realizing the full potential of Powtoon. 
    Apply here: https://www.linkedin.com/jobs/view/2650530813/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: 
    Trade Trak
    As a Customer Success Manager, being a product expert, knowing the software product like the back of your hand. Onboarding new users to the platform after they sign up, including customer communications, app setup and configuration. Conducting training sessions (generally online via Google Meet) to ensure the users are getting maximum use and value from the product. Updating and maintaining the knowledge base (help desk) articles as features are added, are changed or improved or require more detail. Providing a quick response to all customer email and live chat queries, acting as the first responder to the tickets to either resolved immediately, logging bug reports with the development team or scheduling a follow-up time for larger client questions.  
    Apply here: 
    https://www.linkedin.com/jobs/view/2645663551/


    Role: Customer Success Consultant 
    Location: Gurgaon, Haryana, India
    Organization: 
    SHL
    As a Customer Success Consultant, you will lead the post-sale solution design and implementation of new customers. Manage the post-sales relationship to foster long-term business partnerships. Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals. Act as a subject matter expert on technical and non-technical aspects of digital hiring transformation. Own customer scoping & requirements definition across our tech stack, including platform, integration, and scheduling capabilities. Drive the cross-functional engagement, working collaboratively with our People Scientists, Technical Integration Managers, and Customer Success Managers. Develop and manage project plans – deliver on time and within budget. Inspire and excite customers throughout the transformation. 
    Apply here: https://www.linkedin.com/jobs/view/2645614560/

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 16 – Customer Success Jobs
    Talent Team
    Jul 16, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, San Francisco Bay Area  
    Organization: 
    OpenComp
    As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects. Leading, expanding, and mentoring the Customer Success team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. 
    Apply here: https://www.linkedin.com/jobs/view/2644876092/


    Role: Customer Success Director 
    Location: Santa Barbara, CA, US
    Organization: 
    Impact
    As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. 
    Apply here: https://www.linkedin.com/jobs/view/2645792990/


    Role: Customer Success Manager 
    Location: monday.com
    Organization: 
    monday.com
    As a Customer Success Consultant, you will build strong relationships with the clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organizations to uncover additional product applications & opportunities for partnership. Represent voice of the customer and influence product development roadmap. Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2574524539/  


    Role: Customer Success Consultant 
    Location: Sheffield, England, United Kingdom
    Organization:
    NightingaleApp
    As a Customer Success Consultant, you will be building relationships with service providers and healthcare professionals in order to maximise shift numbers. Supporting with any ad-hoc queries/requirements that clients may present day to day. Monitoring performance and support of new service providers added. Build and maintain relationships with the service providers and healthcare professionals with a real focus on customer experience. Engage with active healthcare professionals whilst also focusing on re-engaging the inactive workforce. Consistently reach and exceed monthly Key Success Indicators (KSI’s) set by your line manager. Be an expert in your marketplace and contribute to the overall success of the team and reaching the business targets. 
    Apply here: https://www.linkedin.com/jobs/view/2652150065/


    Role: Customer Success Consultant 
    Location: Borehamwood, England, United Kingdom
    Organization: 
    Just Eat Takeaway.com
    As a Customer Success Consultant, you will be responsible for overall ownership of the day-to-day and strategic management of all aspects of a number of restaurant partner relationships, providing the drive, momentum and energy to develop and grow these partnerships and ensure progress on key opportunities and risks. Working closely and collaboratively with internal stakeholders (including installation & sales teams) to ensure a seamless service delivery to the restaurant partners. Establish key contacts, relationships and connections across the wider sector. Develop a deep understanding of the takeaway and dining sectors, trends and the Manage restaurant partner relationships, building trust and understanding their needs to ensure a long life cycle and positive NPS score. 
    Apply here: https://www.linkedin.com/jobs/view/2645798069/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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