Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 05 – Customer Success Jobs
    Talent Team
    Jan 5, 2021 | 2 min read

    Role: VP, Global Customer Experience
    Location: San Antonio, TX, US
    Organization: 
    Tech Data
    As a VP of Global Customer Experience, you will build and lead the customer experience strategy and oversee operational excellence for all CX projects to ensure alignment with corporate strategy. Lead and direct daily operational support to CX projects including any execution outside of Tech Data, such as third-party support, customer survey oversight, customer data analysis oversight, etc. Implement a global framework and an appropriate governance structure to maximize the effectiveness of the cross-functional team. Partner with regional VPs and transformation teams to prioritize use cases for the various CX projects, and ensure the appropriate global scope or regional applicability of all CX projects is realized.
    Apply here: 
    https://techdata.wd1.myworkdayjobs.com/en-US/External/job/US-FL-Clearwater/VP–Global-Customer-Experience_R013273 


    Role: Director, Customer Success
    Location: Redwood City, CA, US
    Organization: 
    TigerGraph
    As a Director of Customer Success, you will be responsible for mapping customer journeys according to business goals throughout the onboarding and deployment process. Align internal (company-side) milestones to external (customer-side) lifecycle events. Onboard and coordinate training customers. Conduct Executive Business Reviews (EBRs) with key customer stakeholders. Distributing relevant content and communicating with customers and users at scale. Running retention/expansion playbooks ahead of renewal dates. Tracking customer health using quantitative and/or qualitative signals.
    Apply here: https://boards.greenhouse.io/tigergraph/jobs/2426057 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    OpenPlay
    As a Customer Success Manager, you will lead on the creation and maintenance of OpenPlay support documents, video guides and FAQs – quickly gain a deep understanding of the OpenPlay system. Establish strong relationships with new client stakeholders and deepen relationships with existing client stakeholders. Develop a communication plan to keep customers informed with everything that is happening at OpenPlay (e.g., product development, new launches). Capture regular feedback from customers and collaborate with product, sales, and development teams to continually improve the OpenPlay system. Investigate and implement the use of existing and new software to automate as much of the customer success process as possible.
    Apply here: https://openplay.net/job/customer-success-manager/ 


    Role: Customer Success Manager
    Location: Oxfordshire, England, United Kingdom
    Organization: 
    Oxehealth
    As a Customer Success Manager, you will be supporting Oxehealth’s customers on the front line, acting as an ambassador for the company and Oxevision. Onboarding new users of Oxevision. Work closely with senior clinicians to understand their existing protocols and procedures and patients’ needs and recommend suitable functionality and ways of working based on these. Develop and deliver training materials and activities, including engaging options for remote learning, to empower staff in using Oxevision. Providing ongoing support to our customers, including building meaningful, long-term relationships with the clinicians so they feel you are part of their team. Occasionally shadowing users to understand more about the role and impact of the Oxevision and future product developments.
    Apply here: https://www.linkedin.com/jobs/view/2328440757/ 


    Role: Customer Success Consultant
    Location: Brisbane, Queensland, Australia
    Organization: 
    WorkingMouse
    As a Customer Success Consultant, you will be responsible for delivering and communicating ROI for the clients through the Product success offering. Represent the voice of the customer with internal teams. Collaborate with Account Manager to offer contract renewal and expansion opportunities for the client’s roadmap. Ensure customer retention with clients through understanding their critical business needs/drivers. Analyze potential gaps in the client’s strategic plans and offer insights and solutions.
    Apply here: https://www.linkedin.com/jobs/view/2354147307/

    Customer Success Consultant

    Customer Success Manager

    Director - Customer Success

    VP - Global Customer Experience

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 16 – Customer Success Jobs
    Talent Team
    Jul 16, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, San Francisco Bay Area  
    Organization: 
    OpenComp
    As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects. Leading, expanding, and mentoring the Customer Success team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. 
    Apply here: https://www.linkedin.com/jobs/view/2644876092/


    Role: Customer Success Director 
    Location: Santa Barbara, CA, US
    Organization: 
    Impact
    As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. 
    Apply here: https://www.linkedin.com/jobs/view/2645792990/


    Role: Customer Success Manager 
    Location: monday.com
    Organization: 
    monday.com
    As a Customer Success Consultant, you will build strong relationships with the clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organizations to uncover additional product applications & opportunities for partnership. Represent voice of the customer and influence product development roadmap. Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2574524539/  


    Role: Customer Success Consultant 
    Location: Sheffield, England, United Kingdom
    Organization:
    NightingaleApp
    As a Customer Success Consultant, you will be building relationships with service providers and healthcare professionals in order to maximise shift numbers. Supporting with any ad-hoc queries/requirements that clients may present day to day. Monitoring performance and support of new service providers added. Build and maintain relationships with the service providers and healthcare professionals with a real focus on customer experience. Engage with active healthcare professionals whilst also focusing on re-engaging the inactive workforce. Consistently reach and exceed monthly Key Success Indicators (KSI’s) set by your line manager. Be an expert in your marketplace and contribute to the overall success of the team and reaching the business targets. 
    Apply here: https://www.linkedin.com/jobs/view/2652150065/


    Role: Customer Success Consultant 
    Location: Borehamwood, England, United Kingdom
    Organization: 
    Just Eat Takeaway.com
    As a Customer Success Consultant, you will be responsible for overall ownership of the day-to-day and strategic management of all aspects of a number of restaurant partner relationships, providing the drive, momentum and energy to develop and grow these partnerships and ensure progress on key opportunities and risks. Working closely and collaboratively with internal stakeholders (including installation & sales teams) to ensure a seamless service delivery to the restaurant partners. Establish key contacts, relationships and connections across the wider sector. Develop a deep understanding of the takeaway and dining sectors, trends and the Manage restaurant partner relationships, building trust and understanding their needs to ensure a long life cycle and positive NPS score. 
    Apply here: https://www.linkedin.com/jobs/view/2645798069/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 15 – Customer Success Jobs
    Talent Team
    Jul 15, 2021 | 2 min read

    Role: Vice President of Customer Success 
    Location: New York, NY, US
    Organization: 
    24 Seven Talent
    As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Provide leadership and direction to a high-performance customer experience team. Focus on key SaaS revenue goals. Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies. Responsible for optimizing customer experience operations and improving workflows with increased efficiency and productivity while keeping the customer first. Establish programs such as Customer Success Management and referral program. Identify the best revenue channels that provide the most effective revenue stream. 
    Apply here: https://www.linkedin.com/jobs/view/2639299563/


    Role: Director of Customer Success 
    Location: Remote, San Francisco, CA, US  
    Organization: 
    Victorious
    As a Director of Customer Success, you will be leading the creation of tools, processes, and tracking to enable seamless onboardings, renewals, and extensions. Maintaining performance standards for Customer Success Team Leads, habituating excellence in customer communication, proactive performance, and process perfection. Cultivating a team culture that exemplifies Victorious’ company values and leads with positivity and professionalism. Building intradepartmental processes that improve efficiency and customer value. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate. Managing Customer Success Team Leads, conducting weekly 1:1s, performance reviews, and compensation conversations with all members of the CS team. 
    Apply here: https://www.linkedin.com/jobs/view/2648802864/


    Role: Enterprise Customer Success Manager 
    Location: Remote, Manchester, England, United Kingdom  
    Organization: 
    Pluralsight
    As an Enterprise Customer Success Manager, you will drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success. Take full accountability for your accounts in all aspects from onboarding to renewal. Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth. Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers. Inspire change within customers to drive adoption of standard methodologies and successful implementations. 
    Apply here: https://www.linkedin.com/jobs/view/2639255189/


    Role: Customer Success Manager (Field) 
    Location: Farringdon, England, United Kingdom
    Organization: 
    LexisNexis UK
    As a Customer Success Manager, you will develop and deliver bespoke training plans working with the clients to customize delivery, content and schedules. Facilitate all session formats and work with clients to uncover feedback on products to report back into the business. Develop and deliver appropriate customer engagement and retention strategies. Work with customer segments in terms of support level required, value and retention risk, and determine an appropriate level of investment and corrective action required. Collaborate with the marketing team to develop and execute marketing campaigns where appropriate. Manage and prioritise your diary effectively to ensure that you consistently meet set monthly KPIs (key performance indicators) each month and your customers’ needs in a smart manner ensuring effective account planning and delivery. 
    Apply here: https://www.linkedin.com/jobs/view/2643788408/


    Role: Senior Customer Success Manager 
    Location: New Delhi, Delhi, India
    Organization: 
    FireEye, Inc.
    As a Senior Customer Success Manager, you will serve as the customer’s trusted advisor, providing portfolio and subject matter expertise to drive adoption aligned with customer objectives. Lead all phases of customer journey post-acquisition from onboarding through renewal. Develop a partnership with key executives, management, and operators within customers to effectively deliver upon customer success mission. Oversee customer support activities, serving in critical issue management role when necessary. Work closely with sales while collaborating with additional internal Mandiant business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities. Serve as the voice of the customer, collecting feedback to drive improvement within the Mandiant Solutions portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/2648921453/

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    senior customer success manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 14 – Customer Success Jobs
    Talent Team
    Jul 14, 2021 | 2 min read

    Role: Director of Customer Success and Operations 
    Location: Remote, San Diego, CA, US
    Organization: 
    GoShare
    As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Oversees the daily workflow of the department. Maintain weekly schedule for the customer support team and PTO requests. Provide top-tier support for GoShare’s three core customer segments enterprise businesses, consumer, and contracted drivers. Establish service levels and requirements for the department. Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers. 
    Apply here: https://www.linkedin.com/jobs/view/2640494453/  


    Role: Director, Customer Success 
    Location: New York, NY, US
    Organization: 
    Medidata Solutions
    As a Director of Customer Success, you will establish clear team goals/priorities in alignment with the broader Customer Success and Engagement strategy. Monitor team performance on key metrics and employee satisfaction. Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. This is a “player/coach” role by design. Support team’s post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. Enable customer interactions in a manner that establishes credibility and trust as a business advisor. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. 
    Apply here: https://www.linkedin.com/jobs/view/2638818639/


    Role: Customer Success Manager 
    Location: Corby, England, United Kingdom
    Organization: 
    RS Components
    As a Customer Success Manager, you will be proactively engaging with the customers throughout their relationship with us, to drive outstanding customer experience and satisfaction. Drive retention and growth among the customers by understanding their business needs and helping them succeed. Solving problems for the customers, helping them achieve their goals. Position yourself as the expert on the products and services through providing continuous analytical data insights and recommendations. Work collaboratively with other stakeholders to get the best outcome for the customer. Ensure regular and proactive value-add contact with your customers, creating a partnership with key stakeholders. 
    Apply here: https://www.linkedin.com/jobs/view/2637634721/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Oktopost
    As a Customer Success Manager, you will be responsible for all post-sale activities, including initial onboarding, social strategy, expansion, and retention. Building relationships with customers as a trusted advisor to support and consult on their social strategies. Identify opportunities for account growth within your managed accounts. Ensure customers derive maximum value from Oktopost, utilize all of their licenses, identify new opportunities, and collaborate with other Oktopost stakeholder teams to ensure adoption and a successful renewal. Develop an understanding of typical business challenges faced by customers and appropriately map Oktopost features and associated business benefits to address their needs. Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success. 
    Apply here: https://www.linkedin.com/jobs/view/2647245464/


    Role: Customer Success Manager 
    Location: Victoria, Australia
    Organization: 
    Accel Digital
    As a Customer Success Manager, you will become Accel’s key client point-of-contact throughout the engagement life cycle, and the primary owner of “all things” customer success. Work closely with both the offshore and onshore delivery teams to lead, support, and inspire them through successful project implementation. Support business development and drive client account growth and profitability. Provide expertise in a range of retail/FMCG, eCommerce topics to provide value add insights, and pro-active recommendations to the clients’ businesses. Help grow and lead a team of consultants and developers delivering eCommerce solutions across Salesforce’s suite of Digital 360 solutions. Own and manage the comprehensive end-to-end delivery of a project, which includes junior team members with limited supervision. 
    Apply here: https://www.linkedin.com/jobs/view/2636848294/

    Customer Success Manager

    Director of Customer Success

    Director of Customer Success and Operations

    Posted By SmartKarrot’s
    Talent Team
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