Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 28 – Customer Success Jobs
    Talent Team
    Apr 28, 2021 | 2 min read

    Role: Client Success Director (Real Estate)
    Location: New York, NY, US 
    Organization: REEF
    As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Set expectations (timing, offers, selection) & explaining the engagement process to clients for launching business applications. Oversee process for contract and document execution. Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Troubleshoot issues (may be related to payments, relationship, field operations). 
    Apply here: https://www.linkedin.com/jobs/view/2522781320/


    Role: Manager, Customer Success 
    Location: Boston, MA, US 
    Organization: WhiteSource
    As a Manager of Customer Success, you will be hiring, training, developing, and retaining talented engaged Customer Success Managers; coaching and mentoring, evaluating job performance, providing meaningful, timely feedback, and appropriately addressing performance issues. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Ensure Customer Success Managers have appropriate training and development to perform their jobs, use data to track KPIs, forecast retention, and create customer insight. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Continually identify ways to mitigate any risk that threatens customer growth, satisfaction, or renewal Qualifications. 
    Apply here: https://www.linkedin.com/jobs/view/2498068444/


    Role: Customer Success Director 
    Location: England, United Kingdom 
    Organization: HappyOrNot
    As a Customer Success Director, you will drive customer retention. Assemble the processes, tools, metrics, people and culture needed to deliver exceptional performance and customer experiences. Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth. Build strong internal partnerships with cross-functional teams inside and beyond the Customer Success organization, including Sales, Product, Marketing, Channel and Sales Operations. Understand market trends and keep up-to-date with the latest developments, trends and technology impacting our function and industry. Read and analyze customers’ results and share best practices with the team for them to educate customers to improve their results. Deliver renewal results, measured against monthly, quarterly, and annual targets. 
    Apply here: https://www.linkedin.com/jobs/view/2521972708/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom  
    Organization: SpecifiedBy
    As a Customer Success Manager, you will welcome & onboard new customers. Building trust and maintaining strong relationships with each customer. Supporting customers in achieving their business goals with SpecifiedBy with training, online review sessions and webinars. Developing processes for identifying underperforming accounts, and execute strategies designed to address these issues. Working with customers through the subscription renewal process. Identifying opportunities and putting in place processes to upsell additional services to existing customers on a consistent basis. Turning successful customers into advocates through case studies, testimonials and reviews. Producing content (webinars, articles, videos, newsletter, press releases, etc.) based on learnings from successful customers. Creating and maintaining useful guidance and support documentation. 
    Apply here: https://www.linkedin.com/jobs/view/2500117148/


    Role: Customer Success Manager 
    Location: Remote, Australia  
    Organization: Kineo (Asia Pacific)
    As a Customer Success Manager, you will manage and maintain a portfolio of existing accounts and their customer lifecycles. Solve for customers and deliver an experience that drives adoption and retention. Develop relationships that promote retention and loyalty. Know customers unlike anybody else, becoming trusted advisors that customers see as a true partner. Drive revenue and grow customers – identify upsell/expansion opportunities for customers. Prepare pricing/proposals for an upsell/expansion sale and close the sales loop. Continuously gauge the customer’s likelihood for attrition and proactively engage those at risk. 
    Apply here: https://www.linkedin.com/jobs/view/2500137152/

    Client Success Director

    Customer Success Director

    Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 23 – Customer Success Jobs
    Talent Team
    Nov 23, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: San Francisco Bay Area, US (On-site) 
    Organization: 
    Gorgias
    As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. Own your team’s metrics and drive the plan to exceed them, specifically expansion, churn mitigation, and business reviews. Implement best practices, process improvements, playbooks, and feedback loop to ensure the team is having consistently valuable conversations with customers. Manage the CSM team via 2 Leads. Work closely with internal teams (Product, Sales, Marketing, Success-Growth) to align priorities with customer needs and deliver increasing value over time. Continuously raise the bar on what’s expected of customer success team members to create a high-performing team. Create a fun and competitive global environment. 
    Apply here: https://www.linkedin.com/jobs/view/2803456792/


    Role: Director, Customer Success 
    Location: Reston, VA, US 
    Organization: 
    SOC Telemed
    As a Director of Customer Success, you will own the overall customer experience in your assigned territory and manage the customer relationship post-implementation. Articulate service line value and facilitate a resolution to customer inquiries. Work cross-functionally with the Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts Departments to drive customer initiatives within the organization. Perform monthly calls and quarterly business reviews with your book of business to maintain customer health and strengthen the customer partnership. Directly influence the clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues in the relationship. Balance your role as a customer advocate and strong representative of SOC with minimal supervision. 
    Apply here: https://www.linkedin.com/jobs/view/2726386564/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Spaceflow
    As a Customer Success Manager, you will maximize product adoption and engagement. Establish and maintain close relationships with Property Managers and Asset Managers who facilitate usage and success with Spaceflow. Organize and manage the roll-out of key enterprise customers. Create and host business reviews and form strategic success plans for key stakeholders. Align on new short-term and long-term strategies for growth and success. Work closely with product managers and sales executives to drive up-sell/renewal opportunities. Establish a solid understanding of the Spaceflow platform to create best practices for customer success. Drive the onboarding and implementation process for new customers. Manage a team of community managers to execute the onboarding and implementation process of larger key accounts. 
    Apply here: https://www.linkedin.com/jobs/view/2803411557/


    Role: Enterprise Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Miro
    As a Customer Success Manager, you will manage a portfolio of roughly 50 Enterprise customers. Maximize customer retention metrics. Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements. Identify, track and improve the health status of each of your customers. Ensure product adoption by onboarding new customers and new teams. Make sure that customers get maximum value from Miro through training and enablement. Work closely with Account Managers to identify additional license opportunities. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. 
    Apply here: https://www.linkedin.com/jobs/view/2643905653/


    Role: Senior Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Sitecore
    As a Customer Success Manager, you will establish a trusted adviser relationship with customer executive leaders, sponsors, and key stakeholders so that all Sitecore’s actions are closely aligned with the customer’s business goals and desired outcome. Assess key business challenges, develop high-level strategies for customer success, coordinate delivery, and inspire stakeholders to ensure successful customer outcomes. Define and deliver customer success and adoption strategy with your customers and their partners and to be an advocate for their needs by being a voice of the customer back to the company. Work collaboratively with the ANZ enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion, retention, and loyalty. 
    Apply here: https://www.linkedin.com/jobs/view/2809335664/

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 22 – Customer Success Jobs
    Talent Team
    Nov 22, 2021 | 2 min read

    Role: Customer Success Manager 
    Location: Remote, Houston, TX, US 
    Organization: 
    SpaceQuant
    As a Customer Success Manager, you will stay up to date with current and prospective customers. (This is not a sales role!). Perform analysis of real estate properties for customers utilizing the industry-leading technology. Communicating with clients and addressing any concerns. Monitoring client communication and promptly responding to calls and emails. Prepare product or service reports by collecting and analyzing customer information. Communicating with customers and lenders directly. Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. Consistently bring creative ideas and solutions to the team on how to improve the customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2802791662/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    Twingate
    As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with Customer Success Lead to create engagement plan for medium-low touch customers. Run Quarterly Roadmap Discussions with C-level executives. Perform risk analysis to understand customer trends that will help inform future business processes. Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues. Collaborate with Product on a quarterly basis to funnel customer feedback directly into the product development process. Work with the sales team to identify expansion opportunities. Engage with marketing to help facilitate customer events that will bring Twingate community closer together. 
    Apply here: https://www.linkedin.com/jobs/view/2808488431/


    Role: Customer Success Partner Manager 
    Location: Remote, England, United Kingdom 
    Organization: 
    Bloomreach
    As a Customer Success Partner Manager, you will develop the framework for partner enablement. Collaborate with the commercial partnership team to form the partnership strategy. Ensure all partners are supported and enabled to deliver best-in-class NPS experiences to the shared clients. Track partner health and performance to maintain high standards of enablement. Work closely with the Sales team and regional Heads of Client Services to identify the right partners to successfully support the new business pipeline. Execute all CSM duties to demonstrate value and secure account retention and growth. Coach, lead, and mentor a technical consultant and CSM dedicated to technical partner enablement. Act as a trusted advisor & industry expert able to challenge the status quo. 
    Apply here: https://www.linkedin.com/jobs/view/2802721817/


    Role: Senior Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    Talkwalker
    As a Customer Success Manager, you will own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Work with customers to establish critical goals & other performance indicators and aid the customer in achieving their goals. Serve as the internal voice of the customer and advocate for your client’s needs (services, support, product management, executive alignment). Create and deliver quarterly business reviews at all levels of the organization. Identify risk, upsell opportunities and work with internal and external stakeholders to present solutions. 
    Apply here: https://www.linkedin.com/jobs/view/2766769129/


    Role: Customer Success Consultant 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    Xref
    As a Customer Success Consultant, you will provide technical support to all end-users of the platform via both email and on the phone. Offer prompt resolution of logged cases – escalating if required. Liaise and collaborate with CSC’s in Xref’s global offices providing a 24-hour international support system. Identify platform issue trends and add to development log. Identifying areas for development and recommending suitable changes to development and sales teams. Client data management in the CRM. 
    Apply here: https://www.linkedin.com/jobs/view/2802744087/

    Customer Success Consultant

    Customer Success Manager

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 19 – Customer Success Jobs
    Talent Team
    Nov 19, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: 
    Timescale
    As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs. Define and evolve engagement strategy with VP, Customer Care including roles and responsibilities, customer segmentation, coverage model, and engagement model. Continuously monitor and manage customer health to identify churn risk early and drive higher retention.  Demonstrated desire for continuous learning and improvement. Manage and escalate data inquiries and investigations as needed. Manage day-to-day Customer Success operations to ensure projects are running efficiently and that customers are engaged. Take a leadership role in the completion of special projects to support Strategy and Customer Success. 
    Apply here: https://www.linkedin.com/jobs/view/2804583712/


    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: 
    MURAL
    As a Director of Customer Success, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within the customers’ businesses. Develop programs and playbooks designed to achieve deep customer specificity and repeatability at scale. Communicate customer stories, wins, outcomes, and challenges to internal executive stakeholders and cross-functional partners. Motivate your team to create opportunities to upsell value-added services. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with the Product team on how to improve the product to meet customer needs. 
    Apply here: https://www.linkedin.com/jobs/view/2739497054/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    OneSignal
    As a Customer Success Manager, you will be responsible for retaining and growing 30 to 40 Customers. Build relationships up and across the organization to achieve success goals. Contribute to customer onboarding. Lead customer business reviews. Write & publish customer feedback internally to support product roadmap. A collaborative, team-oriented mindset is a requirement. 
    Apply here: https://www.linkedin.com/jobs/view/2804997705/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Barnebys
    As a Customer Success Manager, you will drive revenue, retention, and growth among the most valuable customers by understanding their business needs and helping them succeed. Support existing & pilot customers so that the clients gain value from the platform as soon as possible, also collaborate with sales for renewals and expansion opportunities. Manage day-to-day communication, answer questions, and solve issues. Communicate with customers to deliver a world-class service, ensure maximized use of the service, long-term retention, and mine opportunities for deeper engagement. Set expectations with the clients as to what is operationally possible and actively work to retain them. Identify opportunities for customers to act as Barnebys advocates (e.g. testimonials, case studies). 
    Apply here: https://www.linkedin.com/jobs/view/2804365121/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    Spriggy
    As a Customer Success Manager, you will proactively support a portfolio of customer accounts to maximize the value they receive. Onboard new customers to ensure they are set up for success from day one. Build long-term relationships with your customers by providing an exceptional experience and ensuring a high NPS. Resolve problems efficiently and with clear proactive communication when they arise minimizing customer churn. Support customers to become more self-sufficient. Be the voice of the customer internally and externally, sharing process improvements and product feature requests back to the product teams to enhance the experience for all the customers. Identify opportunities to grow the Spriggy Schools business. 
    Apply here: https://www.linkedin.com/jobs/view/2799449238/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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