Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 18 – Customer Success Jobs
    Talent Team
    Jun 18, 2021 | 2 min read

    Role: Associate Director, Customer Success
    Location: Remote, United States  
    Organization: 
    AKASA
    As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review. Manage and increase customer satisfaction, renewal/expansion, and overall client health. Help develop/deliver scalable and efficient customer success strategies. Adopt, help manage customer success best practices and methodologies for successful engagements throughout the customer lifecycle. Hire, mentor, and train customer success team. Coordinate client deliverables and automation rollouts with engineering and revenue cycle operations departments. Work directly with sales leadership to support customer expansion. Use client data feeds and Alpha Health data inputs to organize performance deliverables and insights. 
    Apply here: https://www.linkedin.com/jobs/view/2564805067/   


    Role: Director of Customer Success 
    Location: San Francisco, CA, US
    Organization: 
    Canary Technologies
    As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with customers across the globe. Establish and manage Customer Success KPIs (Renewal Rate, Customer Health, Onboarding Success Rate, etc.). Establish upsell and cross-sell playbooks to expand Canary footprint within the customer base. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Manage all aspects of client onboarding, including gathering information from customers, conducting webinar trainings and initial account setup. 
    Apply here: https://www.linkedin.com/jobs/view/2460158643/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Salt
    As a Customer Success Manager, you will be responsible for a small portfolio of high-value enterprise customers (between 5-10 customers), ensuring that each customer is gaining maximum value from the solution. Influence future lifetime value through increased product adoption, customer satisfaction and overall health scores. Oversee the relationship and create trust with key customer stakeholders through providing strategic value-add solutions. Review meetings, creating roadmaps and strategy review. Identify ways to improve services and feedback product suggestions internally. 
    Apply here: https://www.linkedin.com/jobs/view/2598075670/


    Role: Senior Customer Success Manager 
    Location: Cardiff, Wales, United Kingdom
    Organization: 
    Alert Logic
    As a Customer Success Manager, you will build strong, trusted, and influential relationships with strategic customers and the Alert Logic organization. Provide strategic leadership and day-to-day direction for the delivery of Alert Logic services to customers. Prepare and delivery Monthly and Quarterly Business Review with customers focusing on values and partnership growth strategy. Develop and maintain effective communication with customers on a regular basis at various levels including Operations, Security, and Executive. Liaise between customers and Alert Logic Operations, Product, Sales, Accounting, and Finance to resolve customer needs and concerns. Analyze operational processes, escalation procedures, training, and hiring needs to identify improvements of Alert Logic service delivery and service values to customers. 
    Apply here: https://www.linkedin.com/jobs/view/2604369170/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Intralinks
    As a Customer Success Manager, you will onboard and train customers and facilitate a positive experience in their use of the Intralinks platform. Responsible for the coordination and completion of projects on the Customer Success team. Develop familiarity with a variety of the field’s concepts, practices, and procedures. Work closely with their assigned sales teams. Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process. Manage customer relationships and expectations. Performs other duties as assigned. 
    Apply here: https://www.linkedin.com/jobs/view/2604372813/

    Associate Director of Customer Success

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 30 – Customer Success Jobs
    Talent Team
    Jul 30, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, Boulder, CO, US
    Organization: 
    arturo.ai
    As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution. Strong focus on driving engagement and adoption of the platform to promote retention and loyalty. Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention. Partner with the Engineering team on identification and tracking of enhancements requests and bugs. Work with Sales to manage the renewal process and identify upsell and cross-sell opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2666129196/


    Role: Customer Success Manager (Ecommerce) 
    Location: Miami, FL, US
    Organization: 
    Intelletec
    As a Customer Success Manager, you will own a book of business of user or partner accounts, be a trusted partner and consultant, and help them grow successful by demonstrating the opportunities available through their business and advertising solutions. Take accountability for the success of users or partners assigned to you, their satisfaction, and the value they get from the products by taking their perspective and business’ needs as first priority. Constantly strive to expand your clients’ product usage through thoughtful onboarding and ongoing training and workshops. Identify opportunities to improve their current processes, tools, reporting, and documentation. Work closely with their sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer. 
    Apply here: https://www.linkedin.com/jobs/view/2288645195/


    Role: Director of Customer Success 
    Location: Remote, United Kingdom  
    Organization: 
    Founder and Lightning
    As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Key interface point between clients and the delivery, product, and development teams. Jointly responsible with management peers for ensuring that both existing and new projects are set up to succeed and are executed at or above founders’ expectations. Ownership of retention/churn prevention as well as revenue/GP contribution from clients. Help to onboard new clients and introduce them to relevant people in the organization and the broader ecosystem of useful contacts. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups. 
    Apply here: https://www.linkedin.com/jobs/view/2665979971/


    Role: Customer Success Executive 
    Location: Portsmouth, England, United Kingdom
    Organization: 
    Lead Forensics
    As a Director of Customer Success, you will be building and maintaining relationships with small to medium-size business clients. Managing a portfolio of c200 client accounts across Europe. Recognising and developing business opportunities within your client base. Training clients to use the software effectively. Improve the customer journey and satisfaction by helping them achieve their ROI. Providing support, assistance, and dispute resolution throughout the contract lifetime. 
    Apply here: https://www.linkedin.com/jobs/view/2665949128/


    Role: Customer Success Manager, APAC 
    Location: Remote, Bangalore Urban district, Karnataka, India  
    Organization: 
    HackerRank
    As a Director of Customer Success, you will proactively onboard all new paying customers and deeply understand their needs in order to best align the software to their goals. Onboarding may include in-person product trainings when and if needed. Increase customer retention by conducting regular check-in meetings, and perform quarterly checks for reviews. Collaborate with the Product, Engineering, and Customer Support team as necessary to resolve technical bugs and issues. Work alongside with the Sales team to identify up-sell opportunities. Track accounts to identify churn risk and work proactively to eliminate risk. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. 
    Apply here: https://www.linkedin.com/jobs/view/2660731124/

    Customer Success Director

    Customer Success Executive

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 29 – Customer Success Jobs
    Talent Team
    Jul 29, 2021 | 3 min read

    Role: Director of Customer Success 
    Location: Remote, Chicago, IL, US
    Organization: 
    HiringThing
    As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes. Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Identify and implement technology and processes to scale implementations and channel partnership development. Remain current on industry trends and technical information, as well as the competitive landscape. Engage in the direct support, coaching, and development of direct reports. Collaborate with Sales and Marketing to identify new strategic growth opportunities. Manage the renewal process for channel partners. Effectively demonstrate detailed product knowledge and value of the product. 
    Apply here: https://www.linkedin.com/jobs/view/2661766721/


    Role: Client Success Director 
    Location: Remote, United States  
    Organization: 
    Happify Health
    As a Client Success Director, you will monitor and manage ongoing client success metrics including user activation, usage, retention, marketing execution, service level agreements, and other commitments. Develop data-driven playbooks that drive client results and inform product roadmap. Own regular client meeting agendas and engage with clients both tactically and strategically to ensure program goals being met and day-to-day needs are managed. Monitor the client portal and other data points to track progress, identify needs and proactively work with Happify team and client to address. Collaborate with the client to deploy strategies for product adoption and will measure results, and engage internal resources to assist clients as appropriate. Identify marketing, communication, and referral touch points within clients’ organization and benefits ecosystem to streamline user experience and value. 
    Apply here: https://www.linkedin.com/jobs/view/2661763073/


    Role: Customer Success Manager – Music & Entertainment 
    Location: London, England, United Kingdom
    Organization: 
    Realife Tech
    As a Customer Success Manager, you will be managing a broad portfolio of our customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimize their usage of our platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients. 
    Apply here: https://www.linkedin.com/jobs/view/2661742874/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Splunk
    As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness. Become a Certified Splunk Architect to assist in driving your customers’ use cases and adoption. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Work with customers to provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence. Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities. Act as the Splunk liaison for Splunk technical inquiries, issues, or escalations and work with the Account team to drive customer happiness. 
    Apply here: https://www.linkedin.com/jobs/view/2661746519/


    Role: Customer Success Manager, APAC 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Fivetran
    As a Customer Success Manager, you will Increase usage horizontally and vertically by identifying areas of potential growth within each account. Prevent churn by maintaining strong and meaningful relationships with customers. This includes always having a pulse check on accounts that may need additional support temporarily. Collaborate with customers in a strategic manner to develop their success road map. Collaborate with your team, Marketing, Technical Success Managers, Product, and Support when appropriate. Identify product feedback from customers, spotting trends, and surfacing to help shape product road map. 
    Apply here: https://www.linkedin.com/jobs/view/2665615041/ 

    Client Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 28 – Customer Success Jobs
    Talent Team
    Jul 28, 2021 | 3 min read

    Role: VP, Customer Success
    Location: Remote, Chicago, IL, US
    Organization: 
    Built In
    As a VP of Customer Success, you will be responsible for target attainment and overseeing strategies to achieve revenue goals. Creating various KPIs across the organization on a quarterly basis. Create best practices at scale to leverage Churnzero, Salesforce and other existing tools that will allow the business to better assess risk and opportunity as well as ensure a streamlined customer experience. Identify gaps of inefficiencies and be responsible for building recommendations and solutions on what can be solved with people, process or technology. Work collaboratively with various departments, including Sales (Account Management and New Business), Content, Revenue Operations, Marketing, Finance, Technology, Product, and Design to ensure your team’s needs and the customer’s needs are being met. 
    Apply here: https://www.linkedin.com/jobs/view/2664119235/  


    Role: Director of Customer Success 
    Location: Remote, Herndon, VA, US
    Organization: 
    Vbrick
    As a Director of Customer Success, you will be responsible for the primary leadership point of accountability and/or escalation for top enterprise customers. Provide high-quality reporting and insights, and status of account health. Drive customer success through initial onboarding, product adoption, retention, and growth initiatives. Identify revenue opportunities within existing accounts. Responsible for the development of content, communication, and training to improve customer success productivity. Ensure and monitor proper delivery and effectiveness of customers programs on an ongoing basis through the use of tracking reports and KPI dashboards. Collaborate cross-team with Sales, Marketing, and Product to streamline workflows and create a seamless customer experience. Oversee the delivery, strategy, and maintenance of the NPS program. 
    Apply here: https://www.linkedin.com/jobs/view/2663984274/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Obby – Rethink Learning
    As a Customer Success Manager, you will onboard new partners ensuring their accounts are 100% complete and live with all the correct content. Train and engage the teachers ensuring they know how to extract value from Obby in their everyday working life. Ensure partners understand the full suite benefits of the features. Upsell Obby paid plans by confidently communicating the features and benefits. Be comfortable not having a set account base, you’ll be identifying opportunities within various partner segments to educate and empower them to adopt the software. Reduce churn across the base by increasing the adoption of SaaS. Establish the reason for partner disengagement, and offer effective solutions to re-engage them. 
    Apply here: https://www.linkedin.com/jobs/view/2660043054/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Workday
    As a Customer Success Manager, you will establish a partnering relationship across the customer’s organization, from Executive Sponsors to day-to-day contacts. Facilitate adoption of the Planning solution through discussions about the company’s business goals and objectives. Be aware of changes within the customer organization to proactively address any challenges that might impact the use of the solution. Act as a liaison between the customer and the product development team, including presenting the Workday innovation roadmap and how the roadmap will benefit the customer. Engage customers for marketing activities such as case studies, reference calls and participation in Workday customer events. Identify up-sell opportunities and collaborate with Account Executives to generate new proposals. 
    Apply here: https://www.linkedin.com/jobs/view/2656857918/


    Role: Senior Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Proofpoint
    As a Customer Success Manager, you will drive impactful activities with the customers that serve as reminders of value, exhibiting complete ownership over assigned customers, regions, and engagements. Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Proofpoint customers. Identify root causes of customer churn and possible client dissatisfaction. Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Proofpoint team. Drive the customer onboarding process for purchased solutions. Nurture Proofpoint customers regarding the utilization of their purchased solutions and the value derived. Assist customers in solving their challenges during their journey with Proofpoint. 
    Apply here: https://www.linkedin.com/jobs/view/2656881866/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

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