Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Sep 20 – Customer Success Jobs
    Talent Team
    Sep 20, 2021 | 2 min read

    Role: Customer Success Manager 
    Location: Remote, United States
    Organization: 
    EZ Texting
    As a Customer Success Manager, you will drive upsells & retention revenue through an existing customer portfolio. Provide recommendations based on a customer’s business needs, communicating the value proposition at every stage of the buying process. Manage multiple customers simultaneously at various stages of the buying cycle. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the business. Diligently input and update prospect and client information in the CRM. Develop target customers at the C-suite, VP, and Director level at mid-market organizations. Collaborate with the dedicated Marketing, Product, and Customer teams as we push the products to market as an independent business unit within the EZ Texting organization. 
    Apply here: https://www.linkedin.com/jobs/view/2726290836/


    Role: Customer Success Manager 
    Location: Remote, United States
    Organization: 
    strongDM
    As a Customer Success Manager, you will lead kickoff calls to determine customer requirements, goals, and define a deployment project plan to complete rollout. Work directly with your technical counterpart to map customers’ objectives to concrete steps in the rollout plan, and then ensure those steps are completed. Collaborate incredibly closely with Support and Engineering to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible. Drive product adoption across the entire organization by learning customers’ goals and suggesting ways to help achieve them through process, product, and roadmap requests. Analyze customers’ environment on a regular basis and provide recommendations to maximize the value of strongDM. Be the voice of the customer to help improve their experience across Product, Support, and Engineering. 
    Apply here: https://www.linkedin.com/jobs/view/2720428670/


    Role: Customer Success Manager 
    Location: London Area, United Kingdom
    Organization:
    Harvey Nash
    As a Customer Success Manager, you will leverage superior customer service and communication skills in order to manage multiple cohorts of partners and their respective stakeholders with their day-to-day requirements, with an appropriate sense of urgency. Nurture relationships with cross-functional team members who will be critical partners in the day-to-day management, providing guidance and support for critical program and sales-related queries. Ensure all partners are compliant and legal agreements and data are kept up to date and that any important changes to program, product or tools are clearly communicated out. Support the assessment of system tools and improvements to drive automation and simplify how partners can engage with and collect information on a case-by-case basis.  
    Apply here: 
    https://www.linkedin.com/jobs/view/2726269446/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Cisco Meraki
    As a Customer Success Manager, you will collaborate with the Account/Sales/Channel teams to understand the business relationship between clients. Work within the parameters of the established relationship to ensure the success of the accounts enrolled in the Customer Success Program. Develop and maintain long-term relationships with partners by networking with customers and the diverse groups within the organization. Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint. Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing. 
    Apply here: https://www.linkedin.com/jobs/view/2721121703/


    Role: Head of Customer Success 
    Location: Melbourne, Victoria, Australia
    Organization: 
    E2
    As a Head of Customer Success, you will develop a deep understanding of E2’s products and solutions to drive engagement across the customer base. Identify and develop new business and maintain strong relationships. Maintain, grow and develop genuine relationships with customers. Understand trends and advise on best practices / innovative ways to help us drive the strategy. Ensure a consistent high level of customer service. Build and manage the Customer Success Team. Quota-carrying role responsible for focusing on customer growth, engagement, and retention. 
    Apply here: https://www.linkedin.com/jobs/view/2721111357/

    Customer Success Manager

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 21 – Customer Success Jobs
    Talent Team
    Sep 21, 2021 | 2 min read

    Role: Director, Customer Success 
    Location: Dallas, TX, US
    Organization: 
    Castlight Health
    As a Director of Customer Success, you will grow and manage a portfolio of business with responsibility for the growth and retention of the existing customer base. Manage and resolve escalations, including working directly with VP level and above customer contacts to build relationships and resolve issues as they arise. Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive up-sells and partner with sales to deliver on revenue goals. Partner closely with Castlight executive leadership team to strengthen client relationships and formulate growth strategy. 
    Apply here: https://www.linkedin.com/jobs/view/2721186421/


    Role: Head of Customer Success 
    Location: New York, United States
    Organization: 
    Sorbet
    As a Head of Customer Success, you will maintain strong relationships with the clients and ensure their success. Build, own, and execute client success and engagement plans. Work across internal departments to ensure that client expectations and requirements are clearly understood. Take ownership of new accounts and manage their onboarding process. Represent the voice of Sorbet’s customers and influence product development roadmap. Identify common customer challenges and actively suggest better solutions. Monitor usage and customers’ engagement level. Manage and report the overall clients success to internal stakeholders. 
    Apply here: https://www.linkedin.com/jobs/view/2722786096/


    Role: Customer Success Manager – StreamYard 
    Location: Remote, United Kingdom
    Organization: 
    Hopin
    As a Customer Success Manager, you will manage a portfolio of strategic/enterprise customers and execute on key objectives across the entire portfolio. Welcome and onboard Enterprise customers, partnering with them to create successful live streams. Offer ongoing dedicated support to the accounts you manage. Assist with technical dry runs, preparing the customer for a successful show. Communicate with customer often via email and video calls. Be proactive and friendly, offering the highest level of support to customers. Collect customer feedback and communicate this to the product team. Work with the sales and support team for optimal customer success. Identify opportunities for networking, referrals, and expansion. 
    Apply here: https://www.linkedin.com/jobs/view/2723262161/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Gorgias
    As a Customer Success Manager, you will actively participate in building out the new Customer Success program: everything from defining the strategy to creating playbooks by journey stages. Help companies launch quickly and effectively on Gorgias by providing high-quality guidance. Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals. Uncover customer objectives and help them achieve their goals by becoming their trusted advisor. 
    Apply here: https://www.linkedin.com/jobs/view/2721714581/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    project44
    As a Customer Success Manager, you will partner with customers to develop strategies to ensure the best use of the product and help them achieve maximum value from the services. Summarize product feedback gathered from customer meetings and act as an advocate for the customers with internal development and product teams. Form relationships and educate the customer on new product introductions and features to drive optimal product use. Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering. Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction. Identify opportunities for upsell alongside sales and account management team. 
    Apply here: https://www.linkedin.com/jobs/view/2727517511/

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 17 – Customer Success Jobs
    Talent Team
    Sep 17, 2021 | 3 min read

    Role: VP, Customer Success 
    Location: Atlanta, GA, US
    Organization: 
    CMSPI
    As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Hire and develop the best possible account management team, including an initial target of 3+ US Account Managers/Analysts within the first 12 months. Ongoing management and development of overall Customer Success team/function. Be accountable for agreed revenue growth targets within the current customer base (through renewed contracts as well as additional workstreams). Own all core account metrics and goals to measure performance of Customer Success team (e.g., Net Promoter Scores). Interpret and articulate large datasets into meaningful insights. Passionately prioritize the service needs of the customers. Own client testimonials, references, and spearhead intros to additional opportunities/regions. 
    Apply here: https://www.linkedin.com/jobs/view/2665397407/


    Role: Director of Customer Success 
    Location: Cambridge, MA, US
    Organization: 
    Wistia
    As a Director of Customer Success, you will build, lead and scale a growing customer success management team, ensuring an excellent customer experience and that outcomes meet customer goals. Build an engagement model that aligns with the customers at needs at different segments while balancing the cost to serve. Hire, enable, coach, and develop your team of high-performing Wistia experts to align with individual, team, and company goals. Partner with Account Executive teams to ensure your team is meeting customer expectations. Analyze customer performance data to optimize team performance and enhance customer experience and retention rates. Partner with go-to-market and product leaders to improve the overall customer experience. Manage a handful of the top strategic customers, ensuring their success with Wistia. 
    Apply here: https://www.linkedin.com/jobs/view/2722890809/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Algolia
    As a Senior Customer Success Manager, you will drive the onboarding, adoption, retention and overall success of the customers in EMEA. Lead the enablement of the users by conducting product training. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation. Provide regular, proactive recommendations to optimize the use of the platform. Identify opportunities to expand the partnership with customers. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention. 
    Apply here: https://www.linkedin.com/jobs/view/2717029912/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom
    Organization: 
    Kibo
    As a Customer Success Manager, you will manage ongoing client relationships effectively to drive high client retention, loyalty, and satisfaction. Engage with client stakeholders to identify, define, track, and measure the overall value realization and impact of Kibo solutions to the organization. Understand client requirements and act as technical advocate. Own all aspects of the client renewals process, with a focus on high net retention. Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally. Identify and document expansion opportunities. Collaborate with sales organization to expand knowledge of client strategic priorities. Provide feedback to the Product Team to help improve platform offerings. 
    Apply here: https://www.linkedin.com/jobs/view/2722361023/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Elsevier
    As a Customer Success Manager, you will support the account management team to demonstrate product value and usage and ROI in renewal contract negotiations. Through face-to-face meetings and virtual interactions act as a trusted advisor and subject matter expert to the customer by having in-depth knowledge of their specific research workflow and how they extract value from the solution. Provide virtual and f2f training for various platforms and solutions in the portfolio to librarian staff. Pro-actively share insights and feedback to the Sales Director and account managers marketing. Monitor customer usage and deliver reports against targets and identify areas for mitigating risk where decreased usage requires further investigation and interpretation. Formulate actionable recommendations and develop engagement plans to assist customers in achieving their desired results. 
    Apply here: https://www.linkedin.com/jobs/view/2717484370/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 16 – Customer Success Jobs
    Talent Team
    Sep 16, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: Washington, DC, US
    Organization: 
    Full Measure Education Inc.
    As a Vice President of Customer Success, you will develop and oversee the implementation of the product offerings, including onboarding and training for all new and existing customers. Implement a project management solution for customers and internal resources to gain insight into the progress of implementations. Manage and improve the existing support ticketing system and knowledge base. Implement client health monitoring systems and processes. Utilize client feedback tools such as NPS or other surveys. Oversee a team of dedicated onboarding specialists, client success managers, and support specialists. Work with Full Measure’s account management team to establish clear communication as it relates to client health, renewals, and potential expansion opportunities; ensuring a cohesive and collaborative partnership between the two departments. 
    Apply here: https://www.linkedin.com/jobs/view/2716134688/


    Role: Customer Success Manager 
    Location: Remote, United States
    Organization: 
    RangeForce
    As a Customer Success Manager, you will work with the Sales Operations team to provision and onboard new customers. Effectively handle customer issues and questions to achieve high customer satisfaction ratings. Gather customer feedback, document bugs, and contribute to product improvement. Provide customer product training while highlighting new features and use-cases based on the customer’s business needs. Identify at-risk customers and develop re-engagement strategies to mitigate churn. Identifying upsell opportunities to expand licensing and product adoption. Guide program administrators with RangeForce best practices to develop effective training programs. Conduct regular customer touchpoint meetings with program administrators and sponsors. Be passionate about technology and cybersecurity, with excellent customer service and communication skills. 
    Apply here: https://www.linkedin.com/jobs/view/2717508377/


    Role: Customer Success Manager, EMEA 
    Location: Bristol, England, United Kingdom
    Organization: 
    Leica Microsystems
    As a Customer Success Manager, you will contribute to translating Leica’s global strategy into actions at EMEA regional level. Communicate progress on execution, using Visual and Daily Management reporting. Report Customers’ feedback and provide recommendations to help improve the products and their overall experience. Creating and maintaining a digital content library for customer self-learning with the support of the Application, Product Expert, and Marketing teams. Drive retention by understanding customer business needs such as image analysis requirements and by helping them succeed. Work with the Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community. Engage actively and collaborate closely with Account Managers as account owners to identify expansion opportunities from the existing user community. 
    Apply here: https://www.linkedin.com/jobs/view/2717565327/


    Role: Customer Success Manager 
    Location: Remote, Basingstoke, England, United Kingdom
    Organization: 
    Fortius
    As a Customer Success Manager, you will help the customers in using the technology over the phone and over email. Help own the overall relationship with the customer base, which includes training, increasing adoption, ensuring retention, and ongoing satisfaction. Educate customers of the benefits of their membership and how to make the most of the product. Follow up on both positive and negative customer feedback and support customers in achieving their objectives. Work with the customer success team to improve the supplier journey. Act as the voice of the customer and provide feedback to the Senior Management and to the Product team. Provide an exceptional level of service for customers and support them through their journey with the technology. 
    Apply here: https://www.linkedin.com/jobs/view/2716101718/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Objective Corporation
    As a Customer Success Manager, you will be establishing a trusted adviser relationship at each and every subscription, that works to ensure customer’s overall satisfaction. Developing individual customer success plans that outline critical success factors, detail metrics for success, highlight potential issues, and provide recommendations for internal product expansion. Monitoring feature adoption on individual subscriptions and driving uptake based on the overall business needs of the customer. Co-ordinating implementation and Support hand-over for customers. Deliver on renewal revenue targets through optimal customer relationships and minimal churn. Conduct training/onboarding workshops for new and growing customers. Collating and distributing customer use-case by industry segment, that can then be used by product marketing and sales to drive new business growth. 
    Apply here: https://www.linkedin.com/jobs/view/2716174271/

    Customer Success Manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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