Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Nov 16 – Customer Success Jobs
    Talent Team
    Nov 16, 2021 | 2 min read

    Role: VP of Customer Success 
    Location: New York, NY, US 
    Organization: 
    HiredScore
    As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Drive new business growth through greater advocacy and reference-ability. Develop listening points in the journey especially product feedback and requests (e.g., usage, satisfaction, etc.). Onboarding, Training, Customer Support, User Advocacy for Global Clients. Define operational metrics for the team. Expose a subset of metrics to the executive team, company, and board. Recruit experienced team members for each functional role. Foster collaboration within the team and across the customer lifecycle. Create a company-wide culture of Customer Success ( Marketing, Sales, Product, Sales, Exec). 
    Apply here: https://www.linkedin.com/jobs/view/2800435104/


    Role: Head of Customer Success 
    Location: Remote, Boston, MA, US 
    Organization: 
    BRYTER
    As a Head of Customer Success, you will build and lead a team responsible for helping the global customer base create highly innovative automated services to scale their businesses with BRYTER. Further, develop the customer success strategy for the US market and ensure its execution within the team. Ensure customer satisfaction and retention across BRYTER’s US business. Identify and advocate for new product features on behalf of the customers, as well as working with the world-class Product team to build new product features. Travel may be required (when possible), whether this is to engage in customer meetings or speak at international events and conferences. 
    Apply here: https://www.linkedin.com/jobs/view/2799994369/


    Role: Head of Customer Success – Legal/Tech 
    Location: London, England, United Kingdom 
    Organization: 
    Crimson
    As a Head of Customer Success, you will manage a broad portfolio of customers, whilst being accountable for managing risk, forecasting accurately and spotting/driving growth opportunities. Work closely with the senior team to run efficient handover and kick-off meetings. Create and deliver success plans and success reviews with your clients to optimise their use of the product, and constantly drive value. Refine and improve processes, and be proactive in driving new projects and initiatives. Provide technical assistance/account support as part of a wider team to our customers (no technical knowledge required). 
    Apply here: https://www.linkedin.com/jobs/view/2729503277/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom
    Organization: 
    Bitrise
    As a Customer Success Manager, you will be the trusted partner and advocate within Bitrise for some of our largest customers. Understand the technical and business challenges of our customers to ensure they are adopting and deriving maximum value from our products. Serve as the primary contact for your customers including overseeing successful onboarding, training of platform end-users, and act as an escalation point on post-go-live support. Work cross-functionally with the Bitrise team to resolve customer issues that may arise. Help to identify any at-risk customers and create mitigation plans to ensure their success. Collaborate closely with team members to support renewals and expansion opportunities. Be a representative of the voice of the customer to provide feedback to our product, sales, and marketing teams. 
    Apply here: https://www.linkedin.com/jobs/view/2796985751/


    Role: Senior Customer Success Manager 
    Location: Adelaide, South Australia, Australia 
    Organization: 
    Over the Wire
    As a Senior Customer Success Manager, you will drive relationships within key accounts ensuring that quarterly and allowable down-sell and churn targets are met. Work closely with the client to determine their present and future needs and propose suitable products, services, and upgrades in order to maintain and grow revenue for the organisation. Act as the main interface between the client and the organization to ensure an optimal level of services is provided at all times. Develop strategic account plans focusing on retention, growth whilst minimizing revenue loss. Manage successful working relationships with Technical Sales Engineers, Consulting Professionals, and Customer Development Managers. Work side by side collaboratively with Customer development to uncover and nurture white space growth opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2757491906/

    Customer Success Manager

    Head of Customer Success

    senior customer success manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 24 – Customer Success Jobs
    Talent Team
    Nov 24, 2021 | 2 min read

    Role: Vice President, Customer Success  
    Location: Alpharetta, GA, US (On-site) 
    Organization: Global Payments Inc.
    As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. Maintain a high level of knowledge and understanding of our industry, business, market. Coach team members to be the expert on our client’s business, strategy, goals, objectives, and organization/contacts. Ensure team is densifying white space opportunities to optimize client’s business performance while growing our revenue. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure. 
    Apply here: https://www.linkedin.com/jobs/view/2805495030/


    Role: Director, Customer Success (Remote) 
    Location: Remote, United States 
    Organization: Caroo
    As a Director, Customer Success, you will develop account management playbook for an evolving tech-enabled product and growing membership base. Collaborate with sales leadership to design account handoff processes. Design and implement account tiers, ensuring each account is served efficiently and effectively based on size. Hire, train, and retain a team of account managers. Implement and maintain account management compensation structures designed to drive behavior in line with business goals. 
    Apply here: https://www.linkedin.com/jobs/view/2810817219/


    Role: Customer Success Director 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Talentful
    As a Customer Success Director, you will responsible for all commercial conversations within your high-tiered and strategic partnership portfolio. Nurture the customers by demonstrating the value Talentful can provide. Understand and develop the customer journey, making sure they have a white-glove experience. Understand and capture your customers’ challenges and objectives, and position Talentful’s potential solutions. Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/2804881602/


    Role: Customer Success Manager (Remote) 
    Location: Remote, London, England, United Kingdom 
    Organization: Relativity
    As a Customer Success Manager, you will define the business value goals for a customer; craft a strategic plan to pursue those goals. Plan and lead customer meetings, including Quarterly Business Reviews. Understand customer usage and account health to proactively mitigate any renewal risk or product churn. Identify end-user challenges or requests and proactively connect the customer with Relativity SMEs. Work with Account Managers to build and execute annual Success Plans for their accounts. Analyze data to identify trends and trigger opportunities to drive adoption with the customer. Provide oversight to complex initiatives, such as new product configuration/onboarding, upgrades, etc. Act as an internal customer advocate working closely with leadership to foster a company-wide culture of customer success. 
    Apply here: https://www.linkedin.com/jobs/view/2810427309/


    Role: Customer Success Consultant 
    Location: Melbourne, Victoria, Australia (Hybrid) 
    Organization: Compass Education
    As a Customer Success Consultant, you will manage the overall workflow for implementation, training, and account management of assigned signature schools. Implementation of new modules with customers. Complete onsite/remote training sessions & account management visits. Ensure the highest level of service for your portfolio of clients. Ensure all schools in your portfolio are active promoters of the platform. Build relationships with school leadership to ensure product rollout success. Provide clear notes and feedback and escalate customer concerns appropriately. Provide phone, email, and in-person support to Customers when needed. Escalate concerns appropriately to ensure maximum customer satisfaction. 
    Apply here: https://www.linkedin.com/jobs/view/2805476446/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 23 – Customer Success Jobs
    Talent Team
    Nov 23, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: San Francisco Bay Area, US (On-site) 
    Organization: 
    Gorgias
    As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. Own your team’s metrics and drive the plan to exceed them, specifically expansion, churn mitigation, and business reviews. Implement best practices, process improvements, playbooks, and feedback loop to ensure the team is having consistently valuable conversations with customers. Manage the CSM team via 2 Leads. Work closely with internal teams (Product, Sales, Marketing, Success-Growth) to align priorities with customer needs and deliver increasing value over time. Continuously raise the bar on what’s expected of customer success team members to create a high-performing team. Create a fun and competitive global environment. 
    Apply here: https://www.linkedin.com/jobs/view/2803456792/


    Role: Director, Customer Success 
    Location: Reston, VA, US 
    Organization: 
    SOC Telemed
    As a Director of Customer Success, you will own the overall customer experience in your assigned territory and manage the customer relationship post-implementation. Articulate service line value and facilitate a resolution to customer inquiries. Work cross-functionally with the Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts Departments to drive customer initiatives within the organization. Perform monthly calls and quarterly business reviews with your book of business to maintain customer health and strengthen the customer partnership. Directly influence the clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues in the relationship. Balance your role as a customer advocate and strong representative of SOC with minimal supervision. 
    Apply here: https://www.linkedin.com/jobs/view/2726386564/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Spaceflow
    As a Customer Success Manager, you will maximize product adoption and engagement. Establish and maintain close relationships with Property Managers and Asset Managers who facilitate usage and success with Spaceflow. Organize and manage the roll-out of key enterprise customers. Create and host business reviews and form strategic success plans for key stakeholders. Align on new short-term and long-term strategies for growth and success. Work closely with product managers and sales executives to drive up-sell/renewal opportunities. Establish a solid understanding of the Spaceflow platform to create best practices for customer success. Drive the onboarding and implementation process for new customers. Manage a team of community managers to execute the onboarding and implementation process of larger key accounts. 
    Apply here: https://www.linkedin.com/jobs/view/2803411557/


    Role: Enterprise Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Miro
    As a Customer Success Manager, you will manage a portfolio of roughly 50 Enterprise customers. Maximize customer retention metrics. Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements. Identify, track and improve the health status of each of your customers. Ensure product adoption by onboarding new customers and new teams. Make sure that customers get maximum value from Miro through training and enablement. Work closely with Account Managers to identify additional license opportunities. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. 
    Apply here: https://www.linkedin.com/jobs/view/2643905653/


    Role: Senior Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Sitecore
    As a Customer Success Manager, you will establish a trusted adviser relationship with customer executive leaders, sponsors, and key stakeholders so that all Sitecore’s actions are closely aligned with the customer’s business goals and desired outcome. Assess key business challenges, develop high-level strategies for customer success, coordinate delivery, and inspire stakeholders to ensure successful customer outcomes. Define and deliver customer success and adoption strategy with your customers and their partners and to be an advocate for their needs by being a voice of the customer back to the company. Work collaboratively with the ANZ enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion, retention, and loyalty. 
    Apply here: https://www.linkedin.com/jobs/view/2809335664/

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 22 – Customer Success Jobs
    Talent Team
    Nov 22, 2021 | 2 min read

    Role: Customer Success Manager 
    Location: Remote, Houston, TX, US 
    Organization: 
    SpaceQuant
    As a Customer Success Manager, you will stay up to date with current and prospective customers. (This is not a sales role!). Perform analysis of real estate properties for customers utilizing the industry-leading technology. Communicating with clients and addressing any concerns. Monitoring client communication and promptly responding to calls and emails. Prepare product or service reports by collecting and analyzing customer information. Communicating with customers and lenders directly. Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. Consistently bring creative ideas and solutions to the team on how to improve the customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2802791662/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    Twingate
    As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with Customer Success Lead to create engagement plan for medium-low touch customers. Run Quarterly Roadmap Discussions with C-level executives. Perform risk analysis to understand customer trends that will help inform future business processes. Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues. Collaborate with Product on a quarterly basis to funnel customer feedback directly into the product development process. Work with the sales team to identify expansion opportunities. Engage with marketing to help facilitate customer events that will bring Twingate community closer together. 
    Apply here: https://www.linkedin.com/jobs/view/2808488431/


    Role: Customer Success Partner Manager 
    Location: Remote, England, United Kingdom 
    Organization: 
    Bloomreach
    As a Customer Success Partner Manager, you will develop the framework for partner enablement. Collaborate with the commercial partnership team to form the partnership strategy. Ensure all partners are supported and enabled to deliver best-in-class NPS experiences to the shared clients. Track partner health and performance to maintain high standards of enablement. Work closely with the Sales team and regional Heads of Client Services to identify the right partners to successfully support the new business pipeline. Execute all CSM duties to demonstrate value and secure account retention and growth. Coach, lead, and mentor a technical consultant and CSM dedicated to technical partner enablement. Act as a trusted advisor & industry expert able to challenge the status quo. 
    Apply here: https://www.linkedin.com/jobs/view/2802721817/


    Role: Senior Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    Talkwalker
    As a Customer Success Manager, you will own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Work with customers to establish critical goals & other performance indicators and aid the customer in achieving their goals. Serve as the internal voice of the customer and advocate for your client’s needs (services, support, product management, executive alignment). Create and deliver quarterly business reviews at all levels of the organization. Identify risk, upsell opportunities and work with internal and external stakeholders to present solutions. 
    Apply here: https://www.linkedin.com/jobs/view/2766769129/


    Role: Customer Success Consultant 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    Xref
    As a Customer Success Consultant, you will provide technical support to all end-users of the platform via both email and on the phone. Offer prompt resolution of logged cases – escalating if required. Liaise and collaborate with CSC’s in Xref’s global offices providing a 24-hour international support system. Identify platform issue trends and add to development log. Identifying areas for development and recommending suitable changes to development and sales teams. Client data management in the CRM. 
    Apply here: https://www.linkedin.com/jobs/view/2802744087/

    Customer Success Consultant

    Customer Success Manager

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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