Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 16 – Customer Success Jobs
    Talent Team
    Apr 16, 2020 | 5 min read

    Role: Customer Success Representative
    Location: Cork, Ireland
    Organization: Varonis
    In this role, you will be teaming up with Varonis account teams to manage a portfolio of Varonis customers. You will be responsible for coordinating ongoing customer-facing activities with the Sales team and customers, making sure follow-ups are occurring on schedule with the goal of ensuring customers are getting visible value from their investment.
    Apply here: https://info.varonis.com/careers?p=job/oY5PbfwN&jvk
      
        
    Role:  Customer Success Analyst     
    Location: Chicago, Illinois
    Organization: Nice Ltd.,
    The Customer Success Team is responsible for ensuring that the clients derive maximum value from the Behavioral Analytics Service.
    Individuals in the Customer Success Analyst role are responsible for serving as the primary face to one or more of Mattersight’s clients, interacting with them on a regular basis in phone or in-person as their thought partner and lead influencer.
    Apply here: http://jobs.jobvite.com/careers/nicesystems/job/o1cNbfwV
       
        
    Role: Manager, Customer Success
    Location: US-WI-Milwaukee
    Organization: Zywave
    This role manages and supervises a team of approximately 5-9 Customer Success team members with a focus on driving customer loyalty and delivering business value. To act as a customer advocate within Zywave and work cross-functionally with other roles (i.e. sales, product, support, training)
    Apply here: https://external-zywave.icims.com/jobs/2002/manager%2c-customer-success/job
         
         
    Role: Customer Success: Onboarding Specialist
    Location: London, UK
    Organization: Dacast
    This role reports to the Director of Customer Experience and will be responsible for giving customers the best chance of success using Dacast platform.  
    Apply here: https://www.dacast.com/career-customer-success-london/
          
        
    Role: Customer Success Manager
    Location: Bangalore, India
    Organization: Apptio
    Apptio is looking for an organized, passionate individual with previous customer-facing experience. The successful candidate will be able to adapt to a fast-moving organization and collaborate with technical and non-technical stakeholders. The successful candidate should be outcome-focused and demonstrate excellent interpersonal and soft skills. Manage a portfolio of Strategic and Enterprise customers.
    Responsibilities will include developing a full understanding of the Apptio suite of products, including the value proposition and sales messaging. It also requires you to work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs.  
    Apply here: https://www.apptiojobs.in/jobs/customer-success-manager-bengaluru-karnataka-india-addef024-4cfd-4f39-91d1-04d036c87f7a
         
         
    Role: Customer Success Consultant, Benelux
    Location: Amsterdam, Netherlands
    Organization: Zendesk
    This is a growth headcount position to join the Customer Success team based in Amsterdam or Copenhagen office focusing on their customer accounts in the Emerging market territories. Being part of their Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R13094/Customer-Success-Consultant-Benelux
         
          
    Role: Customer Success Consultant
    Location: Madison, Wisconsin, US.
    Organization: Zendesk
    Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving product adoption. You do this through proactively engaging with customers at specific points in their lifecycle; guiding them to innovate and revolutionize their Customer Experience strategy using technology, and help them to continue to see value from Zendesk with your intimate knowledge of the platform. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership. Proactively manage a book of business to minimize churn and contraction, by empowering businesses to have more personal conversations with their customers.
    Apply here: https://jobs.zendesk.com/us/en/job/R12071/Customer-Success-Consultant
       
        
    Role: Customer Success Consultant
    Location: San Francisco, California, US.
    Organization: Zendesk
    Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving product adoption. You do this through proactively engaging with customers at specific points in their lifecycle; guiding them to innovate and revolutionize their Customer Experience strategy using technology, and help them to continue to see value from Zendesk with your intimate knowledge of the platform. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership. Proactively manage a book of business to minimize churn and contraction, by empowering businesses to have more personal conversations with their customers
    Apply here: https://jobs.zendesk.com/us/en/job/R12234/Customer-Success-Consultant
       
         
    Role: Customer Success Consultant, Sunshine Conversations
    Location: Singapore.
    Organization: Zendesk
    Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving product adoption. You do this through proactively engaging with customers at specific points in their lifecycle; guiding them to innovate and revolutionize their Customer Experience strategy using technology, and help them to continue to see value from Zendesk with your intimate knowledge of the platform. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership. Proactively manage a book of business to minimize churn and contraction, by empowering businesses to have more personal conversations with their customers.
    Apply here: https://jobs.zendesk.com/us/en/job/R12873/Customer-Success-Consultant-Sunshine-Conversations
       
         
    Role: Customer Success Consultant – Emerging Markets
    Location: Dublin, Ireland
    Organization: Zendesk
    This is a growth headcount position to join the Customer Success team based in their Dublin office, focusing on customer accounts in the Emerging market territories. Being part of their Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk.  
    Apply here: https://jobs.zendesk.com/us/en/job/R13044/Customer-Success-Consultant-Emerging-Markets
       
        
    Role: Customer Success Consultant – Zendesk Sunshine
    Location: Dublin, Ireland
    Organization: Zendesk
    This is a growth headcount position to join the Customer Success team based in Dublin or London office focusing on their English speaking customer accounts. Being part of their Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R12923/Customer-Success-Consultant-Zendesk-Sunshine


    Role: Customer Success Consultant, French Speaking (12 Month Contract)
    Location: 1. Paris, France 
                      2. Milan, Milano, Italy 
                      3. Madrid, Spain
    Organization: Zendesk
    This is a growth headcount position to join in their Paris, Madrid or Milan office focusing on French-speaking customer accounts in the Southern Europe territory. Being part of the Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R13043/Customer-Success-Consultant-French-Speaking-12-Month-Contract
       
        
    Role: Customer Success Executive – Q3
    Location: London, UK
    Organization: Zendesk
    In this role, you will own a portfolio of their most strategic/ global accounts. You will advise and guide their customers on best in class practices as they map any number of their business needs to Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R12419/Customer-Success-Executive-Q3
        
         
    Role: Sr. Program Manager, Customer Experience
    Location: Madison, Wisconsin, US.
    Organization: Zendesk
    This role requires you to be a part of a multi-functional team of program managers and business improvement managers who support the innovation and scale of their Customer Experience function at Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R12217/Sr-Program-Manager-Customer-Experience


    Role: Digital Success Associate
    Location: Taguig, National Capital Region (Manila), Philippines
    Organization: Zendesk
    The Digital Success Associate (DSA) role is a brand-new function at Zendesk with the team launching early in 2020. 
    The goal of this team is to scale their Customer Success offerings by engaging with customers through digital channels like in-product chat and online communities. Members of this team will proactively guide individual customers through key steps in their lifecycle while also managing larger group discussions. In this role, you will work with customers in North America, which means the DSA team will work overnight shifts in our Manila office.  
    Apply here: https://jobs.zendesk.com/us/en/job/R11595/Digital-Success-Associate
       
        
    Role: Business Operations Manager, Customer Experience
    Location: Madison, Wisconsin, US.
    Organization: Zendesk
    As Business Operations Improvement Manager, you will be a part of a multi-functional team of program managers and improvement managers who support the innovation and scale of the Customer Experience function at Zendesk. 
    You will partner with the Chief Customer Officer and VPs to achieve their transformational vision through both incremental and breakthrough improvements.
    Apply here: https://jobs.zendesk.com/us/en/job/R12216/Business-Operations-Manager-Customer-Experience
             
              
    Role: Customer Success Associate
    Location: Mexico City, Distrito Federal, Mexico
    Organization: Zendesk
    The Customer Success team guides a wide array of clients as they map any number of business needs to their Zendesk account, ensuring customers are optimized and scaling effortlessly by offering impactful engagements that focus on driving business and technical value. In addition to working with customers individually, this role will also develop processes and content to engage customers in a scaled environment to ensure continued adoption.
    Apply here: https://jobs.zendesk.com/us/en/job/R12915/Customer-Success-Associate
        
           
    Role: Customer Success Associate
    Location: Taguig, National Capital Region (Manila), Philippines
    Organization: Zendesk
    The Customer Success team guides a wide array of clients as they map any number of business needs to their Zendesk account, ensuring customers are optimized and scaling effortlessly by offering impactful engagements that focus on driving business and technical value.
    In addition to working with customers individually, this role will also develop processes and content to engage customers in a scaled environment to ensure continued adoption. 
    Apply here: https://jobs.zendesk.com/us/en/job/R12337/Customer-Success-Associate
        
        
    Role: Customer Success Consultant, Northern Europe (12-month Contract)
    Location:  1. Copenhagen, Denmark 
                       2. Amsterdam, Netherlands
    Organization: Zendesk
    The role requires you to be a part of their Customer Success team and lead conversations, advising and guiding a wide array of enterprise customers on best in class practices, helping them map any number of their business needs to Zendesk. You will be responsible to ensure your portfolio of customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.
    Apply here: https://jobs.zendesk.com/us/en/job/R13045/Customer-Success-Consultant-Northern-Europe-12-month-Contract
     

    Customer Success Analyst

    Customer Success Associate

    Customer Success Onboarding Specialist

    Digital Success Associate

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 20 – Customer Success Jobs
    Talent Team
    Jul 20, 2021 | 2 min read

    Role: Vice President, Customer Success 
    Location: Redwood City, CA, US
    Organization: 
    Synack, Inc.
    As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion. Design, hire and manage 24×7 global customer support team implementing Tiers 1, 2, and 3 and building the infrastructure to support the operational model. Develop a world-class Customer Success team to help launch the next stage of growth. Build and manage deployment, technical account management, developer services and e-learning. Engage and provide customer feedback and input to the product roadmap; act as a voice of customer regarding issues/opportunities and enhancements. Implement and administer tools to track NPS and CSAT scores, innovating and continuously improving based on feedback and results. 
    Apply here: https://www.linkedin.com/jobs/view/2594155124/


    Role: Head of Customer Success 
    Location: Remote, United States  
    Organization: 
    Dover
    As a Head of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Engagement Managers. Manage a team of 8+ that’s going to 2x this year. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Create and document processes for the team. Become an expert in the way the Dover product works. Work with the product team to make Dover an even better solution for the customers. 
    Apply here:https://www.linkedin.com/jobs/view/2646767584/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    CleanCloud
    As a Customer Success Manager, you will build strong relationships with the customers to understand their needs and ensure their success at all times. Provide the customers with accurate and quick responses to all of their inquiries through Zendesk, email and phone. Work with the customers to ensure they utilize the software in the best way possible, realizing full potential. Strategically upsell and cross-sell while always adding value. Represent the voice of the customer and influence the product development roadmap. Take ownership of new assigned accounts and manage their onboarding and training. Ensure retention and satisfaction of all assigned clients. 
    Apply here: https://www.linkedin.com/jobs/view/2650574061/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom  
    Organization: 
    The Green Recruitment Company
    As a Customer Success Manager, you will support Business Development/ Sales Teams at the end of the initial sales cycle to formalize offerings into proposals as needed. Actively manage the customer portfolios to ensure contract renewals are negotiated and delivered in a timely manner. Manage the customer onboarding process and become the customer’s primary point of contact to work through all facets of product/service delivery. Act as the main driver for customers’ operational stakeholders to coordinate, consult and flawlessly execute products and services. Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to drive growth. 
    Apply here: https://www.linkedin.com/jobs/view/2646744436/


    Role: Customer Success Specialist 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Safewill
    As a Customer Success Specialist, you will be responsible for delivering a consistently excellent experience to Safewill customers, in line with the results already achieved to date, responding quickly to customer queries. Identifying growth opportunities based on customer feedback and contribute your ideas to help shape the future of the business. Championing the voice of the customer by upholding what is important to the customers and helping to make sure that feedback is heard across the business. Driving conversion and retention by reaching out to end-users to help them use the platform. 
    Apply here: https://www.linkedin.com/jobs/view/2646793581/

    Customer Success Manager

    Customer Success Specialist

    Head of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 19 – Customer Success Jobs
    Talent Team
    Jul 19, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: New York, NY, US
    Organization: 
    Talent Partners Consulting, LLC
    As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers. Define and implement standards/procedures for ensuring the optimal customer experience. Ensure all systems in the current tech stack are up to date and aligned with best-in-class products within the industry. Lead with a service mindset – encouraging the team to delight others, spreading good vibes with boundless enthusiasm. Optimize CX Operations workflow and process with a specific focus on omnichannel order management and returns. Track, analyze, and report performance data (GSAT, NPS, SLAs, etc.) and customer insights. Advance capabilities of our CRM platform and expand dormant capabilities for maximum usage. 
    Apply here:https://www.linkedin.com/jobs/view/2653956177/  


    Role: Customer Success Manager, Team Lead 
    Location: Centreville, VA, US
    Organization: 
    Stack Overflow
    As a Customer Success Manager, you will be responsible for customers’ growth & success via strategic development, key stakeholder management, data insights and account leadership. Capture and document the developer journey, working cross-functionally to launch product demos, community tutorials and content marketing. Develop and execute strategic plans to facilitate broad adoption, increase awareness and conversions, and recognize developer champions within the customer network through actionable product engagement. Report and drive insights that prove engagement, capture health, activity, and growth potential, as well as define and direct customer-focused performance patterns. Work with internal stakeholders to deliver assets and toolkits that inspire, educate, and support the customer community experience. 
    Apply here: https://www.linkedin.com/jobs/view/2537188457/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Powtoon
    As a Customer Success Manager, you will build strong relationships with the Enterprise clients to understand their needs and ensure their success with Powtoon. Serve as the main point of contact and liaison between clients and the rest of the Powtoon team, including support, sales and product teams. Empower customers to connect their goals and challenges with the solution in Powtoon. Take ownership of new accounts and manage their onboarding & adoption whilst increasing usage within their organization. Lead online webinars & demos to educate customers on the features of the product. Maintain regular cadence with clients to ensure that they’re realizing the full potential of Powtoon. 
    Apply here: https://www.linkedin.com/jobs/view/2650530813/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: 
    Trade Trak
    As a Customer Success Manager, being a product expert, knowing the software product like the back of your hand. Onboarding new users to the platform after they sign up, including customer communications, app setup and configuration. Conducting training sessions (generally online via Google Meet) to ensure the users are getting maximum use and value from the product. Updating and maintaining the knowledge base (help desk) articles as features are added, are changed or improved or require more detail. Providing a quick response to all customer email and live chat queries, acting as the first responder to the tickets to either resolved immediately, logging bug reports with the development team or scheduling a follow-up time for larger client questions.  
    Apply here: 
    https://www.linkedin.com/jobs/view/2645663551/


    Role: Customer Success Consultant 
    Location: Gurgaon, Haryana, India
    Organization: 
    SHL
    As a Customer Success Consultant, you will lead the post-sale solution design and implementation of new customers. Manage the post-sales relationship to foster long-term business partnerships. Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals. Act as a subject matter expert on technical and non-technical aspects of digital hiring transformation. Own customer scoping & requirements definition across our tech stack, including platform, integration, and scheduling capabilities. Drive the cross-functional engagement, working collaboratively with our People Scientists, Technical Integration Managers, and Customer Success Managers. Develop and manage project plans – deliver on time and within budget. Inspire and excite customers throughout the transformation. 
    Apply here: https://www.linkedin.com/jobs/view/2645614560/

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 16 – Customer Success Jobs
    Talent Team
    Jul 16, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, San Francisco Bay Area  
    Organization: 
    OpenComp
    As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects. Leading, expanding, and mentoring the Customer Success team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. 
    Apply here: https://www.linkedin.com/jobs/view/2644876092/


    Role: Customer Success Director 
    Location: Santa Barbara, CA, US
    Organization: 
    Impact
    As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. 
    Apply here: https://www.linkedin.com/jobs/view/2645792990/


    Role: Customer Success Manager 
    Location: monday.com
    Organization: 
    monday.com
    As a Customer Success Consultant, you will build strong relationships with the clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organizations to uncover additional product applications & opportunities for partnership. Represent voice of the customer and influence product development roadmap. Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2574524539/  


    Role: Customer Success Consultant 
    Location: Sheffield, England, United Kingdom
    Organization:
    NightingaleApp
    As a Customer Success Consultant, you will be building relationships with service providers and healthcare professionals in order to maximise shift numbers. Supporting with any ad-hoc queries/requirements that clients may present day to day. Monitoring performance and support of new service providers added. Build and maintain relationships with the service providers and healthcare professionals with a real focus on customer experience. Engage with active healthcare professionals whilst also focusing on re-engaging the inactive workforce. Consistently reach and exceed monthly Key Success Indicators (KSI’s) set by your line manager. Be an expert in your marketplace and contribute to the overall success of the team and reaching the business targets. 
    Apply here: https://www.linkedin.com/jobs/view/2652150065/


    Role: Customer Success Consultant 
    Location: Borehamwood, England, United Kingdom
    Organization: 
    Just Eat Takeaway.com
    As a Customer Success Consultant, you will be responsible for overall ownership of the day-to-day and strategic management of all aspects of a number of restaurant partner relationships, providing the drive, momentum and energy to develop and grow these partnerships and ensure progress on key opportunities and risks. Working closely and collaboratively with internal stakeholders (including installation & sales teams) to ensure a seamless service delivery to the restaurant partners. Establish key contacts, relationships and connections across the wider sector. Develop a deep understanding of the takeaway and dining sectors, trends and the Manage restaurant partner relationships, building trust and understanding their needs to ensure a long life cycle and positive NPS score. 
    Apply here: https://www.linkedin.com/jobs/view/2645798069/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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