Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 19 – Customer Success Jobs
    Talent Team
    Apr 19, 2020 | 3 min read

           
    Role: Strategic Customer Success Manager (Planning Business Unit)
    Location: USA, TX, Austin 
                     USA, CA, San Francisco 
                     USA, MA, Framingham

    Organization:  Workday
    Strategic CSM(Business Unit) Stays on top of any major changes within their customer’s organization to effectively help, manage, change and develop the relationships as necessary. You will be responsible for mapping out the Customer Journey and objectives over the course of relationship and tracking progress. You will be the linkage to the product management team in terms of conveying the key issues on their customer base.  
    Apply here: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-TX-Austin/Strategic-Customer-Success-Manager–Planning-Business-Unit-_JR-40885
      
        
    Role: Customer Success Manager – Enterprise Central
    Location: Chicago, Illinois
    Organization: Docusign
    DocuSign is looking for someone who can manage the portfolio of selected strategic and enterprise companies, driving return on their customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. In this role, you will be reporting to the Manager of Customer Success Management. As a CSM you will ensure to define, develop and execute effective customer adoption and success strategies.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
       
        
    Role: Engagement Manager
    Location: Chicago, Illinois
    Organization: Docusign
    This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
      
        
    Role: Engagement Manager
    Location: San Francisco, California, United States 
                     Seattle, Washington, United States
    Organization: Docusign
    This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
        
        
    Role: Manager of Customer Success
    Location: Austin, Texas
    Organization: A Cloud Guru
    A Cloud Guru is looking for someone who is passionate about building a team that provides world-class service to customers and maintain a deep understanding of ACG product offerings and speak with customers about the most relevant features for their specific business needs. As a Manager of Customer Success at A Cloud Guru, you’ll manage a team of CSMs who owns the post-sale customer relationship for their B2B side of the business. You will be responsible for crafting new plays, up-levelling and performance of your team. You will have to act as a coach to ensure an excellent customer experience for all of their accounts.  
    Apply here: https://boards.greenhouse.io/acloudguru/jobs/4714523002
        
        
    Role: Customer Success Manager
    Location: UK-East Sussex-Brighton
    Organization: Applied Systems
    The Customer Success Manager will be responsible for the overall health and satisfaction of Applied UK’s strategic customers, working in collaboration with Sales, Services, Support, Development and Product Management. You will act as an executive sponsor for key customers and lead the governance process for strategic customers, including the formation of consistent presentation content, success criteria, and shared issue tracking. You will have to represent Applied in the insurance industry, speaking at industry events, providing insight into digital adoption and other trends. 
    Apply here: https://uk-appliedsystems.icims.com/jobs/3012/customer-success-manager/job?hub=15
        
        
    Role: Customer Success Manager
    Location: Warsaw, Poland
    Organization: Equinix
    CSM at Equinix is responsible for ownership and resolution of customer issues. Your role is to proactively identify trends with Customer in region and methods to improve Customer Experience. You will be involved in regional Account team planning and coordination. As a CSM you will play a role in the delivery of Quarterly Business Review. You are responsible for managing and delivering on a service improvement plan.  
    Apply here: https://equinix.wd1.myworkdayjobs.com/en-US/External/job/Warsaw/Customer-Success-Manager_JR-114659
         
       
    Role: Customer Success Manager
    Location: Pune, India
    Organization: Ivalua
    As a Customer Success Manager, you’ll play a critical role in ensuring that their customers are successful and getting value out of the Ivalua platform. Act as the Ivalua client advocate for assigned book of clients, ensuring key decision-makers understand the value of Ivalua. Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations. Create and manage client reference-ability plans for assigned book of clients. Capture, coordinate, and track client feature requests with the Product Team.
    Apply here: https://boards.greenhouse.io/ivalua/jobs/2167469

    Engagement Manager

    Manager of Customer Success

    Strategic Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
    5 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jul 15 – Customer Success Jobs
    Talent Team
    Jul 15, 2021 | 2 min read

    Role: Vice President of Customer Success 
    Location: New York, NY, US
    Organization: 
    24 Seven Talent
    As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Provide leadership and direction to a high-performance customer experience team. Focus on key SaaS revenue goals. Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies. Responsible for optimizing customer experience operations and improving workflows with increased efficiency and productivity while keeping the customer first. Establish programs such as Customer Success Management and referral program. Identify the best revenue channels that provide the most effective revenue stream. 
    Apply here: https://www.linkedin.com/jobs/view/2639299563/


    Role: Director of Customer Success 
    Location: Remote, San Francisco, CA, US  
    Organization: 
    Victorious
    As a Director of Customer Success, you will be leading the creation of tools, processes, and tracking to enable seamless onboardings, renewals, and extensions. Maintaining performance standards for Customer Success Team Leads, habituating excellence in customer communication, proactive performance, and process perfection. Cultivating a team culture that exemplifies Victorious’ company values and leads with positivity and professionalism. Building intradepartmental processes that improve efficiency and customer value. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate. Managing Customer Success Team Leads, conducting weekly 1:1s, performance reviews, and compensation conversations with all members of the CS team. 
    Apply here: https://www.linkedin.com/jobs/view/2648802864/


    Role: Enterprise Customer Success Manager 
    Location: Remote, Manchester, England, United Kingdom  
    Organization: 
    Pluralsight
    As an Enterprise Customer Success Manager, you will drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success. Take full accountability for your accounts in all aspects from onboarding to renewal. Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth. Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers. Inspire change within customers to drive adoption of standard methodologies and successful implementations. 
    Apply here: https://www.linkedin.com/jobs/view/2639255189/


    Role: Customer Success Manager (Field) 
    Location: Farringdon, England, United Kingdom
    Organization: 
    LexisNexis UK
    As a Customer Success Manager, you will develop and deliver bespoke training plans working with the clients to customize delivery, content and schedules. Facilitate all session formats and work with clients to uncover feedback on products to report back into the business. Develop and deliver appropriate customer engagement and retention strategies. Work with customer segments in terms of support level required, value and retention risk, and determine an appropriate level of investment and corrective action required. Collaborate with the marketing team to develop and execute marketing campaigns where appropriate. Manage and prioritise your diary effectively to ensure that you consistently meet set monthly KPIs (key performance indicators) each month and your customers’ needs in a smart manner ensuring effective account planning and delivery. 
    Apply here: https://www.linkedin.com/jobs/view/2643788408/


    Role: Senior Customer Success Manager 
    Location: New Delhi, Delhi, India
    Organization: 
    FireEye, Inc.
    As a Senior Customer Success Manager, you will serve as the customer’s trusted advisor, providing portfolio and subject matter expertise to drive adoption aligned with customer objectives. Lead all phases of customer journey post-acquisition from onboarding through renewal. Develop a partnership with key executives, management, and operators within customers to effectively deliver upon customer success mission. Oversee customer support activities, serving in critical issue management role when necessary. Work closely with sales while collaborating with additional internal Mandiant business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities. Serve as the voice of the customer, collecting feedback to drive improvement within the Mandiant Solutions portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/2648921453/

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    senior customer success manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jul 14 – Customer Success Jobs
    Talent Team
    Jul 14, 2021 | 2 min read

    Role: Director of Customer Success and Operations 
    Location: Remote, San Diego, CA, US
    Organization: 
    GoShare
    As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Oversees the daily workflow of the department. Maintain weekly schedule for the customer support team and PTO requests. Provide top-tier support for GoShare’s three core customer segments enterprise businesses, consumer, and contracted drivers. Establish service levels and requirements for the department. Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers. 
    Apply here: https://www.linkedin.com/jobs/view/2640494453/  


    Role: Director, Customer Success 
    Location: New York, NY, US
    Organization: 
    Medidata Solutions
    As a Director of Customer Success, you will establish clear team goals/priorities in alignment with the broader Customer Success and Engagement strategy. Monitor team performance on key metrics and employee satisfaction. Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. This is a “player/coach” role by design. Support team’s post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. Enable customer interactions in a manner that establishes credibility and trust as a business advisor. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. 
    Apply here: https://www.linkedin.com/jobs/view/2638818639/


    Role: Customer Success Manager 
    Location: Corby, England, United Kingdom
    Organization: 
    RS Components
    As a Customer Success Manager, you will be proactively engaging with the customers throughout their relationship with us, to drive outstanding customer experience and satisfaction. Drive retention and growth among the customers by understanding their business needs and helping them succeed. Solving problems for the customers, helping them achieve their goals. Position yourself as the expert on the products and services through providing continuous analytical data insights and recommendations. Work collaboratively with other stakeholders to get the best outcome for the customer. Ensure regular and proactive value-add contact with your customers, creating a partnership with key stakeholders. 
    Apply here: https://www.linkedin.com/jobs/view/2637634721/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Oktopost
    As a Customer Success Manager, you will be responsible for all post-sale activities, including initial onboarding, social strategy, expansion, and retention. Building relationships with customers as a trusted advisor to support and consult on their social strategies. Identify opportunities for account growth within your managed accounts. Ensure customers derive maximum value from Oktopost, utilize all of their licenses, identify new opportunities, and collaborate with other Oktopost stakeholder teams to ensure adoption and a successful renewal. Develop an understanding of typical business challenges faced by customers and appropriately map Oktopost features and associated business benefits to address their needs. Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success. 
    Apply here: https://www.linkedin.com/jobs/view/2647245464/


    Role: Customer Success Manager 
    Location: Victoria, Australia
    Organization: 
    Accel Digital
    As a Customer Success Manager, you will become Accel’s key client point-of-contact throughout the engagement life cycle, and the primary owner of “all things” customer success. Work closely with both the offshore and onshore delivery teams to lead, support, and inspire them through successful project implementation. Support business development and drive client account growth and profitability. Provide expertise in a range of retail/FMCG, eCommerce topics to provide value add insights, and pro-active recommendations to the clients’ businesses. Help grow and lead a team of consultants and developers delivering eCommerce solutions across Salesforce’s suite of Digital 360 solutions. Own and manage the comprehensive end-to-end delivery of a project, which includes junior team members with limited supervision. 
    Apply here: https://www.linkedin.com/jobs/view/2636848294/

    Customer Success Manager

    Director of Customer Success

    Director of Customer Success and Operations

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jul 13 – Customer Success Jobs
    Talent Team
    Jul 13, 2021 | 2 min read

    Role: VP of Customer Success
    Location: Remote, Cambridge, England, United Kingdom
    Organization: Gearset
    As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Define commercial targets for the customer success function, focusing on areas such as retention, growth, and net churn, and build a plan to deliver on those results. Drive our transition from a naturally reactive support model to a proactive, data-driven, operating model which optimizes the lifetime value of our customer base. Work with the sales, engineering and product teams to deeply understand our entire customer journey and find areas for optimization. Analyze and keep abreast of the market, and customer needs, review and recommend adjustments to strategy to the leadership team. 
    Apply here: https://www.linkedin.com/jobs/view/2639192305/


    Role: Partner Customer Success Manager (Remote) 
    Location: Remote, London, England, United Kingdom

    Organization: Citrix
    As a Partner Customer Success Manager, you will understand Citrix partner’s business strategies and assist in integrating proven Customer Success methodology into their current portfolio of Citrix Services to drive business value. Build strong relationships with the partners to ensure they have the best practices and tools to deliver on key cross-organizational metrics. Analyze and assess complex processes and systems of partner’s business to ensure the solution will meet the needs of the joint end users. Responsible for Instructor-Led Training delivery of relevant customer success and business-related training classes for new partners. Serves as CSM team working with peers globally to improve efforts of the Partner Customer Success program. 
    Apply here: https://www.linkedin.com/jobs/view/2646049424/


    Role: Director of Customer Success 
    Location: Miami-Fort Lauderdale Area, US 
    Organization: 
    ShipMonk
    As a Director of Customer Success, you will lead and manage a team of 8-10 Sr. Happiness Engineers. Recruit, train, mentor, and scale the team. Drive positive Merchant Success outcomes. You will develop frameworks for the team to leverage in Merchant engagements. Develop standardized playbooks for interventions and escalations. Define, measure, and improve on the effectiveness of Merchant Success. Build and maintain strong relationships with merchants. Track, analyze, and communicate key quantitative metrics and business trends internally and for distribution to merchants. Gain a deep understanding of the merchants’ business goals. Collaborate with warehouse GMs and Operations leaders to resolve escalated issues and drive ongoing improvements. 
    Apply here: https://www.linkedin.com/jobs/view/2635362959/


    Role: Customer Success Manager 
    Location: Falls Church, VA, US
    Organization: 
    Kastle Systems
    As a Customer Success Manager, you will be responsible for all client communications, conflict resolution, and compliance on client deliverables. Serves as the primary point of contact and builds long-term relationships with customers. Work with the sales team to develop new and existing client relationships. Monitors and analyzes customer’s usage of the product. Works closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues and/or opportunities within or related to the project. Ensures that all installs are completed, quality standards are met, and that projects are profitable. Understands company capabilities and service, and effectively communicates all offerings to the client. 
    Apply here: https://www.linkedin.com/jobs/view/2635331936/


    Role: Client Success Manager 
    Location: Remote, Greater Melbourne Area, Australia
    Organization: 
    Kopā
    As a Client Success Manager, you will be responsible for launching, maintaining, and reporting on campaigns. Working alongside the rest of the Account Management team to grow a book of business by focusing on client retention, growth, renewal, and satisfaction. Maintaining and growing your own client stock and expanding it. Generating thorough campaign reports that address overall metrics, wins, and insights. Supporting Senior Account Managers with daily tasks. Monitoring campaign pacing and KPI performance and conducting ongoing discussions with relevant internal team members and clients; proactively addressing any issues. Maintaining and updating proficiencies in the video marketing space. Support Account Management Team with any daily tasks needed. 
    Apply here: https://www.linkedin.com/jobs/view/2636825644/

    client success manager

    Customer Success Manager

    Director of Customer Success

    Partner Customer Success Manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

Load More

Get new job postings
delivered to your inbox

Sign-up to get the latest customer success
opportunities delivered daily!