Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Other than products and services, customer experience is the prime factor that will set you and your company apart from your competitors. In the customer-focused era over the globe, every other company is giving utter importance to understanding their customers, trying to provide top-not
Other than products and services, customer experience is the prime factor that will set you and your company apart from your competitors. In the customer-focused era over the globe, every other company is giving utter importance to understanding their customers, trying to provide top-notch experience and support through customer success software.
Today, the customer holds the card and not the seller. They have become more modern and tech-savvy than before and are available with an ocean of options to choose from. And thereby, customer success carries a significant amount of weightage. It also gives an opportunity for up-sells and cross-sells.
PWC in their recent report has found that the number of companies investing in omni-channels experience has jumped from 20% to 80% since 2010.
Many companies who have focused on creating strong customer success teams have found it difficult to settle for the perfect customer success software that fits their necessity and lets them add value to their business as well as their customer. But with these 6 tips, you can select a perfect customer success software, without any hassle.
Did you know, an NPS promoter score has a customer lifetime value that’s 600%-1400% higher than a detractor?
As per a recent study, it is found that companies with a 2% reduction in churn or a 2% increase in upsells saw a 20-28% rise in shareholder multiple.
The right customer success software can do wonders for your business. But the choice is tricky and a variety of options make it look difficult. So, the next time you are thinking of purchasing a customer success software, you know what to look out for.
Is there any rocket science behind any of these tips? No, definitely not. With minimum efforts and an elite game plan you too can achieve sheer customer success in no time and this would be easier with a good software solution. 8
So, what are you still wondering about? Use these tips as your guide and win the hearts of your customers out there with your excellent software at work.
Rakhin has over 10 years of experience driving business development and client services. In his prior roles, he stayed close to customers to understand their requirements and help them achieve their business goals. He is passionate about customer success.
Published 27 May 2020, Updated 27 May 2020
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