Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Other than products and services, customer experience is the prime factor that will set you and your company apart from your competitors. In the customer-focused era over the globe, every other company is giving utter importance to understanding their
Other than products and services, customer experience is the prime factor that will set you and your company apart from your competitors. In the customer-focused era over the globe, every other company is giving utter importance to understanding their customers, trying to provide top-notch experience and support through customer success software.
Today, the customer holds the card and not the seller. They have become more modern and tech-savvy than before and are available with an ocean of options to choose from. And thereby, customer success carries a significant amount of weightage. It also gives an opportunity for up-sells and cross-sells.
PWC in their recent report has found that the number of companies investing in omni-channels experience has jumped from 20% to 80% since 2010.
Many companies who have focused on creating strong customer success teams have found it difficult to settle for the perfect customer success software that fits their necessity and lets them add value to their business as well as their customer. But with these 6 tips, you can select a perfect customer success software, without any hassle.
Did you know, an NPS promoter score has a customer lifetime value that’s 600%-1400% higher than a detractor?
As per a recent study, it is found that companies with a 2% reduction in churn or a 2% increase in upsells saw a 20-28% rise in shareholder multiple.
The right customer success software can do wonders for your business. But the choice is tricky and a variety of options make it look difficult. So, the next time you are thinking of purchasing a customer success software, you know what to look out for.
Is there any rocket science behind any of these tips? No, definitely not. With minimum efforts and an elite game plan you too can achieve sheer customer success in no time and this would be easier with a good software solution. 8
So, what are you still wondering about? Use these tips as your guide and win the hearts of your customers out there with your excellent software at work.
Rakhin has over 10 years of experience driving business development and client services. In his prior roles, he stayed close to customers to understand their requirements and help them achieve their business goals. He is passionate about customer success.
Published May 27, 2020, Updated July 21, 2023
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