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Discover the top 20 account management influencers to follow in 2023 and gain insights from industry experts.
In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth.
In this blog, we will introduce you to some of the most influential and visionary account management leaders who are shaping the industry with their innovative strategies, thought-provoking content, and inspiring stories. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.
So, let’s dive in and discover the top account management influencers to follow in 2023!
Note: Though we have tried our best not to, we acknowledge that we may have missed some notable influencers who should be on this list. If you know of any influencer who should be included, please do add a comment below (Thanks in advance!).
Abhijit Gangoli is a co-founder and CEO at DemandFarm, a key account management (KAM) software that helps companies to make KAM data-driven, predictable and scalable. Abhijit is a seasoned entrepreneur with over 20 years of experience and has successfully built businesses in the sales and marketing domain for the B2B tech industry.
Alex Raymond is the CEO and founder of Kapta, a company that provides software solutions for enterprise account management. He is also a host of The Conscious Entrepreneur Summit.
Raymond’s expertise in business development and marketing has been instrumental in building strong relationships with clients and expanding Kapta’s customer base. His commitment to excellence in account management has helped businesses of all sizes achieve their goals and improve their bottom line.
Amaro Araujo is a bestselling author, speaker, account manager and international sales and negotiation expert. Currently, he is a Business Development Manager Eco Sourcing at INEOS Styrolution. He speaks six different languages that has helped him manage strategic accounts. He shares his knowledge, experience, skills, and best practices with all those willing to learn, develop or explore a career in account management.
David Ventura is a key account management specialist, consultant, speaker, and author. Currently, he is a KAM consultant and director of KAMGuru where he works with organizations to improve their client relationships. David offers great ideas and advice on key account management that can benefit organizations of all shapes and sizes.
Denise Freier is a talented and experienced professional with a strong background in account management, sales, and specializes in change management. Currently, she is the President and CEO at the Strategic Account Management Association (SAMA) where she leads the strategic effort to provide the most relevant, essential research and skills for its members’ strategic account programs. Her passion for delivering outstanding customer experiences is unmatched, making her an asset to any organization.
Diana Woodburn is an expert, consultant, teacher, writer, and researcher in key account management. Currently, she is the chairman of The Association for Key Account Management (AKAM), which is a non-profit organization that aims to professionalize the role of Key Account Managers.
Diana is on a mission to enhance the standards of KAM practice by creating a global community of KAM experts and practitioners. She is developing robust professional standards, exchanging knowledge and ideas, and delivering qualifications for key account managers.
Ed Powers is an electrical engineer, entrepreneur, consultant, and influencer who currently works as a principal consultant at Service Excellence Partners. He writes extensively on topics such as customer success, customer health scores, reducing churn, account management and so on. If you are interested in the intricacies of account management, you should definitely check out Ed’s articles and posts.
Fred Mills is an author, consultant, and trainer in customer experience and key account management. Currently, he is a management consultant and training professional at Mills Consultancy. With more than 25 years of teaching experience, he has extensive knowledge of the skills required by managers and leaders in the areas of Sales, Marketing, Key Account Management, and Customer Service. His online course ‘Key Account Management – The Masterclass’ is available on Udemy.
Jeff Hammond is a consultant and trainer in the customer success and account management field. Currently, he is a client partnership director at Patchwork Health. He consistently supports the growth and development of dynamic and empowered businesses. If you want to become a successful account manager, then consider enrolling in his online course ‘How to become an elite Account Manager and grow accounts.’
Jermaine Edwards is a renowned international speaker, author, coach, and professional sales consultant with years of experience in the account management field. He specializes in coaching individuals and consulting for organizations to improve their performance, leadership, and strategy. As a key account manager, if you want to grow your customer base and help them succeed then follow his blog.
Jenny Plant is a key account management expert and coach and a versatile marketing professional. She has around 30 years of working experience in creative agency account management. Jenny is the owner of a training agency called Account Management Skills, where she helps account managers and directors in creative agencies to retain and grow client business. She is currently running coaching programs for the Pharmaceutical Marketing Society and the Institute of Promotional Marketing.
John Elsey is the President and CEO at Richardson Sales Performance, a global sales training and performance improvement company. Richardson introduces its training program named Richardson’s Prosperous Account Strategy Training Program which helps sales teams grow their key accounts.
With over 15 years of experience, John leads the company’s go-to-market strategy and collaborates with clients to improve and sustain revenue performance via world-class selling teams. He combines his experience in skill development within the sales function to help clients connect their human talent initiatives to operational metrics.
Kia Puhm is an entrepreneurial executive with 26 years of experience leading strategic corporate initiatives. Currently, she is the founder and CEO at DesiredPath and K!A CX Consulting.
She has held chief positions in customer success, account management, customer service and support and is a pioneer in the field of Customer Experience. Her blog K!A CX Consulting, is full of great articles about account management and customer success.
Malcolm McDonald is a consultant, marketing professor, bestselling author and chairman at Malcolm McDonald International. As a consultant, he has worked with several major companies across the United Kingdom, USA, Europe, Far East, Africa, and Australasia specializing in strategic marketing and planning, key account management, international marketing, and marketing accountability. McDonald has also been involved in research projects related to key account management.
Michael S. Green is a result-driven account management professional with a proven track record of building lasting relationships with clients. With over a decade of experience in the field, Michael has developed a keen understanding of how to anticipate and exceed the needs of his clients. His ability to communicate effectively, collaborate with cross-functional teams, and implement strategic solutions has earned him a reputation as a trusted advisor and leader in his industry.
Milind Katti is a seasoned entrepreneur and tech industry leader with over 25 years of experience in sales and marketing. Currently, he is the co-founder and COO at DemandFarm, where he is building smart software to bring Account Planning and Relationship Intelligence into CRMs, making Key Account Management data-driven, predictable and scalable. His extensive knowledge and passion in the key account management area make him an essential figure to follow in the field of account management.
Mike Schultz is a world-renowned keynote speaker, researcher, author, and sales expert. Currently, he is a president at RAIN Group, where he has led the firm to become a global leader in sales training. Mike’s research and articles have been featured in major publications which are helpful to modern day key account managers.
Olivier Riviere is an enabler for driving sales growth and transformation with a special focus on Key Account Management, Complex Sales, and Sales Enablement. With over a decade of experience in the KAM field, he helps organizations in driving revenue growth, developing effective strategies, and building high-performing teams. Olivier is passionate about helping businesses succeed and is always eager to collaborate with talented professionals.
Steve Andersen is the president and founder of Performance Methods, Inc. and a board member of the Strategic Account Management Association (SAMA). With more than 20 years of experience in the technology sector, he has focused on high-growth business applications in the software industry.
Steve has extensive experience speaking to diverse groups about various topics related to sales and account management. He has also published multiple articles in the areas of sales, account management, and sales management best practices.
Warwick Brown is an accomplished leader and speaker, with a wealth of experience in the account management field. Currently, he is a Key Account Management Consultant at The KAM Club and Founding Director at Account Manager Tips.
He frequently shares articles packed with valuable insights and guidance on account management and revenue growth strategies for account managers. Through his publications, he provides practical tips and knowledge to help account managers enhance their skills and achieve sustainable growth for their businesses.30
We believe that the influencers listed, possess outstanding knowledge for those individuals seeking to stay abreast about the most recent developments and trends in the Account Management industry. We encourage you to follow the ones that you found most appealing and beneficial.
Rakhin has over 10 years of experience driving business development and client services. In his prior roles, he stayed close to customers to understand their requirements and help them achieve their business goals. He is passionate about customer success.
Published April 14, 2023, Updated May 15, 2023
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