Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
It is always nicer when you hear someone appreciating you. This is exactly the idea that your customers would like to associate you with. This is where the concept of customer appreciation kicks in. And as the scale of businesses grows, it is almost natural to zero in on more on the acquisition,
It is always nicer when you hear someone appreciating you. This is exactly the idea that your customers would like to associate you with. This is where the concept of customer appreciation kicks in.
And as the scale of businesses grows, it is almost natural to zero in on more on the acquisition, scaling, and revenue. This triggers a reduced focus on interpersonal relationships with the clients.
Do you want your customers to be mere numbers on a spreadsheet? Or you want your customers to switch to your near competitions? Do you know what happens next?
They tend to leave.
Yes, statistics back that up. 68% of customers leave because they think that the brand does not really value them.
Making your clients delighted is all about showing that you care and keeping them happy. Read on to know in detail about customer appreciation day, events, and effective ideas that can put a smile on their face. Here are our top 5:
Needless to say, prospects are rather enticed to the brands that take a stand on social or political issues. They want the businesses to make substantial contributions to the causes they truly care about. And one such burning example is the trending Covid-19 pandemic.
As much as 70% of the customers want brands to partake in creating real changes in the communal forums. Give away some time or empathy or whatever you deem as an essential contribution to such times.
Goes without saying, gratitude is vital in any business. Appealing to your customers’ vanity and making them feel special can pay off with customer satisfaction and increased loyalty.
A ‘Thank you’ saying personalized email or text, ensures that they are here to stay. In fact, a report published by the Eloqua benchmark suggests that including ‘Thank you’ in the subject line leads to improved click-through and open rates.
A great example of proactive service is anticipating customers’ needs and getting in front of an issue even before it starts to escalate. It helps build long-term relationships and imbues customer trust.
Deploying a quick chatbot on the checkout page is a brilliant way to steer away from discarded ‘add to cart’ items. Now you don’t want a customer to switch just because no one was there to attend them right?
Additionally, you can always send them a push notification about upcoming events, discounts, or send out a promotional code every once in a while. These ensure that they see you care about them. Further, offering them grace during downturns can prove your empathy.
A research paper published by Zendesk survey revealed that customer expects and wants personalization. Make them feel appreciated by engaging over a preferred contact route.
Delve into the customer’s interests and use that information to cater better experience. You may also tailor messages based on the lifecycle or recent purchases in the past 6 months.
What makes the difference between being spam-like or creating brand advocates is how you render value in these personalized services.
To begin with, send satisfaction surveys and analyze low scores. Have support reps share feature requests and asses pain points with the product teams. Inform them about product updates, if any.
Build a community forum, be it online or offline. Get together, channelize, and discuss ideas. They are organic and naturally occurring forums to exchange thoughts on how well is the brand doing. Better yet, what else is going wrong – is it good, bad, or ugly.
You don’t have to wait for customer appreciation day to applaud a customer. Customer gifting is a year-round affair that applies relevance at every stage of a customer relationship with you. Here are some battle-tested ideas you can incorporate:
Customer loyalty is pure gold. The second a brand exudes genuine appreciation towards a customer, it starts building better, humane terms with the clients. Every little thing that you do every day causes a lasting impact. That is what customer appreciation is all about.20
Make it a consistent theme in your work and customers will notice that. Use these tips to create a good strategy and watch your profits take to skyrocket.
Kaustubh Sangam is a Customer Success Analyst with 2 years of experience. Committed to delivering exceptional customer experiences and driving business growth. Proficient in leveraging data analysis to optimize customer success strategies.
Published September 25, 2020, Updated June 07, 2023
Embark on a transformative journey with the SmartKarrot-Quint partners...
09 Feb, 2024
Explore the transformative power of omnichannel strategies in today's ...
06 Feb, 2024
Unlock the potential of AI's Predictive Analytics in Customer Success,...
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.