Customer Success | 8 MIN READ
Top 10 Customer Success Automation Challenges and How to Overcome Them
Jan 28, 2021
Customer success automation, like any other automation, comes along with a few c...
Customer Success | 13 MIN READ
Evolution of Customer Success: Past, Present, and Future
Jan 22, 2021
The evolution of customer success has walked the pages of the past, lived the pr...
Customer Success | 7 MIN READ
How to Build and Scale a World-Class Customer Success Team
Sep 25, 2020
In the subscription-based economy, companies are progressively shifting from tra...
Customer Success | 5 MIN READ
Why and How to Align Sales and Customer Success
Sep 17, 2020
When we talk about what part of the company is technically the inner voice of th...
Customer Success | 6 MIN READ
The 7 Habits of Highly Effective Customer Success Leaders
Aug 4, 2020
Especially for the B2B organizations, customer experience is the new buzzword fo...
Customer Engagement | 10 MIN READ
Top Customer Success Resources in 2021
Jul 27, 2020
What is the one thing that SaaS businesses have in common? Yes, you got it. Cust...
Customer Success | 5 MIN READ
A Day in the Life of a SaaS Customer Success Manager
Jul 22, 2020
Like all the other roles, a customer success manager too has its own daunting an...
Customer Success | 6 MIN READ
How to Become a Customer Success Manager
Jul 21, 2020
Before I begin to delve into the subject line, ‘How to become a customer succe...
Customer Success | 5 MIN READ
Best Practices for Managing Remote Customer Success Teams
Jul 20, 2020
Even with the best of our technology and the inventions that make modern life so...
Customer Success | 5 MIN READ
Become a Real Customer Success Specialist (By Expertise, Not Just by Designation)
Jul 15, 2020
General Knowledge states that every successful business needs to have a sales an...
SaaS | 5 MIN READ
NPS for SaaS: Are you beginning to notice the Challenges with this metric?
Jun 6, 2020
Are you on the lookout for a powerful tool that pacifies the measurement of clie...
Customer Advocacy | 7 MIN READ
“5 examples that prove: The Customer is not always Right”
Jun 2, 2020
It is almost like an over-used dialogue from the movies that “the customer is ...
