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What is the one thing that SaaS businesses have in common? Yes, you got it. Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. And that is why we have collated all the information here f
What is the one thing that SaaS businesses have in common? Yes, you got it. Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. And that is why we have collated all the information here for your benefit. Find your single look-up useful resources right here. Let’s have a look at some of the books, blogs, certifications, groups, and whitepapers, etc. Further, some of these are going to save you some time and energy from browsing the internet for hours.
Blogs form a major part of our lives these days. Customer success blogs have a lot to do with customer success software and customer success association. Further, customer success blogs are as rewarding as they can get. Have a look at the top 10 customer success blogs. Aside from this, here are a few more on the cart.
It is now the need of the hour to be alert and as updated you can be. And that is why we must thank the newsletters for doing that task even easier for us. Here is more to the top 10 customer success newsletters to help you stay updated on the latest in the customer success space. Additionally, the interested ones can sign-up to these and receive updates right in their mailbox.
Wouldn’t it be nice if all the individuals and organizations could hear from all the levels of customer success practitioners and be on the same page? Thankfully, we have podcasts. Moreover, it is now possible to help the customer experience leaders to know about the trends. Along with the common practices, and customer retention strategies too. Further, here is more to the list of top 10 customer success podcasts.
In order to make a career out of customer success, there is something you need to know. You will probably need to know who are the voices leading the trending market. Also, LinkedIn is an excellent platform to keep yourself updated. What each of them has in common is a highly valuable workshop and training program. Though the generous customer success leaders could be many, some of these include:
Rightly quoted by Monique Steele, Director, Customer Success, Vend, “Don’t just think that the way things are now is the way things are always going to be. Read everything you can get your hands on and come up with some ways to improve. Get creative, talk to people in the industry, and find a mentor.”6
At the end of the day, it is all about finding the right cliffs to hang on to. Not every bit of information could turn out to be useful to you. Also, the aforementioned curated list of customer success resources is sure to find you your right fit. So, get what you want and know where to find it.
Kaustubh Sangam is a Customer Success Analyst with 2 years of experience. Committed to delivering exceptional customer experiences and driving business growth. Proficient in leveraging data analysis to optimize customer success strategies.
Published July 27, 2020, Updated June 07, 2023
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