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Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
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Optimize product usage by monitoring in-depth user data and receiving actionable insights
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Create the right scoring system for your organization.
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Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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What is the one thing that SaaS businesses have in common? Yes, you got it. Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. And that is why we have collated all the information here f
What is the one thing that SaaS businesses have in common? Yes, you got it. Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. And that is why we have collated all the information here for your benefit. Find your single look-up useful resources right here. Let’s have a look at some of the books, blogs, certifications, groups, and whitepapers, etc. Further, some of these are going to save you some time and energy from browsing the internet for hours.
Blogs form a major part of our lives these days. Customer success blogs have a lot to do with customer success software and customer success association. Further, customer success blogs are as rewarding as they can get. Have a look at the top 10 customer success blogs. Aside from this, here are a few more on the cart.
It is now the need of the hour to be alert and as updated you can be. And that is why we must thank the newsletters for doing that task even easier for us. Here is more to the top 10 customer success newsletters to help you stay updated on the latest in the customer success space. Additionally, the interested ones can sign-up to these and receive updates right in their mailbox.
Wouldn’t it be nice if all the individuals and organizations could hear from all the levels of customer success practitioners and be on the same page? Thankfully, we have podcasts. Moreover, it is now possible to help the customer experience leaders to know about the trends. Along with the common practices, and customer retention strategies too. Further, here is more to the list of top 10 customer success podcasts.
In order to make a career out of customer success, there is something you need to know. You will probably need to know who are the voices leading the trending market. Also, LinkedIn is an excellent platform to keep yourself updated. What each of them has in common is a highly valuable workshop and training program. Though the generous customer success leaders could be many, some of these include:
Rightly quoted by Monique Steele, Director, Customer Success, Vend, “Don’t just think that the way things are now is the way things are always going to be. Read everything you can get your hands on and come up with some ways to improve. Get creative, talk to people in the industry, and find a mentor.”6
At the end of the day, it is all about finding the right cliffs to hang on to. Not every bit of information could turn out to be useful to you. Also, the aforementioned curated list of customer success resources is sure to find you your right fit. So, get what you want and know where to find it.
Simran hails from the content marketing backdrop with extensive knowledge in blogs, articles, and technical whitepapers in the non-fictional domain. She uses her ‘gift of the gab’ to explore new possibilities on her way and to make an exquisite impact on her readers. In her spare time, she likes to read journals on artificial intelligence or play with her cute kittens.
Published 27 Jul 2020, Updated 7 Jan 2021
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