Customer Success | 5 MIN READ
Jan 16, 2024
Uncover the three key Customer Success metrics: perception, excellence, and impa...
Customer Success | 3 MIN READ
Dec 20, 2021
Strong customer success signals long-term, sustainable growth and attracts poten...
Customer Success | 6 MIN READ
Dec 22, 2020
Value realization is a huge metric, especially for SaaS companies. Learn how thi...
Customer Success | 6 MIN READ
Nov 25, 2020
Have you wondered about Non-SaaS Customer Success? How is it different from the ...
Customer Success | 6 MIN READ
Nov 4, 2020
The very reason technology exists since times immemorial is that it makes our jo...
SaaS | 11 MIN READ
Oct 7, 2020
Net Revenue Retention is the widely used customer success KPIs to measure the pe...
Customer Success | 8 MIN READ
Sep 21, 2020
Here, we are going to discuss 9 customer success metrics that are classified int...
Customer Success | 10 MIN READ
Jul 22, 2020
The best customer success KPIs are here. Learn more on MRR, retention rate, cust...
SaaS | 6 MIN READ
Jul 2, 2020
SaaS businesses rely on customers to renew their subscriptions on either a month...
SaaS | 6 MIN READ
Jun 2, 2020
To understand SaaS free trial in the best manner, let me give you an example. Dr...
Customer Success | 8 MIN READ
Jun 2, 2020
If you are running a SaaS business and want a sureshot way to succeed then you m...
Customer Success | 4 MIN READ
Feb 28, 2020
In today’s world, businesses enjoy easy access to information on every aspect ...
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.