Customer Success | 6 MIN READ
Ongoing Value Realization: The Secret to Long-Term Customer Success
Dec 22, 2020
For any business in general, it is important to know how much customers matter. ...
Customer Success | 6 MIN READ
Customer Success for Non-SaaS Businesses: 5 Best Practices for 2021
Nov 25, 2020
Why should SaaS have all the fun? Yes, you heard that right. Just because custom...
Customer Success | 6 MIN READ
Customer Effort Score (CES): The Complete Guide
Nov 4, 2020
The very reason technology exists since times immemorial is that it makes our jo...
SaaS | 6 MIN READ
What is Net Revenue Retention in SaaS and How to Calculate it Correctly
Oct 7, 2020
With the distribution model of the software totally changed in the SaaS industry...
Customer Success | 8 MIN READ
Customer Success Metrics: Qualitative vs Quantitative Data
Sep 21, 2020
Metrics form an essential part of any business. For driving growth to any busine...
Customer Success | 10 MIN READ
Essential Customer Success KPIs for SaaS Businesses
Jul 22, 2020
The best customer success KPIs are here. Learn more on MRR, retention rate, cust...
SaaS | 6 MIN READ
Busted: How to Achieve a Disproportionately High SaaS Free Trial to Paid Conversion Rate?
Jul 2, 2020
SaaS businesses rely on customers to renew their subscriptions on either a month...
SaaS | 6 MIN READ
Best Practices: How to massively boost your SaaS Free trial conversion rate!
Jun 2, 2020
To understand SaaS free trial in the best manner, let me give you an example. Dr...
Customer Success | 8 MIN READ
SaaS Tip: How to measure customer growth?
Jun 2, 2020
If you are running a SaaS business and want a sureshot way to succeed then you m...
Customer Success | 4 MIN READ
Customer success metrics that are turning out to be Vanity metrics
Feb 28, 2020
In today’s world, businesses enjoy easy access to information on every aspect ...
Customer Success | 11 MIN READ
5 Customer Success Metrics You Can’t Do Without
Jan 2, 2020
Customer success is a crucial consideration for businesses that provide solution...
