Customer Success | 5 MIN READ Measuring & Demonstrating Customer Success Impact Jan 16, 2024 Uncover the three key Customer Success metrics: perception, excellence, and impa... Read More |
Customer Success | 3 MIN READ Banking on Customer Success to Drive Investor Attention Dec 20, 2021 Strong customer success signals long-term, sustainable growth and attracts poten... Read More |
Customer Success | 6 MIN READ Ongoing Value Realization: The Secret to Long-Term Customer Success Dec 22, 2020 Value realization is a huge metric, especially for SaaS companies. Learn how thi... Read More |
Customer Success | 6 MIN READ Customer Success for Non-SaaS Businesses: 5 Best Practices for 2022 Nov 25, 2020 Have you wondered about Non-SaaS Customer Success? How is it different from the ... Read More |
Customer Success | 6 MIN READ Customer Effort Score (CES): The Complete Guide Nov 4, 2020 The very reason technology exists since times immemorial is that it makes our jo... Read More |
SaaS | 11 MIN READ What is Net Revenue Retention in SaaS and How to Calculate it Correctly Oct 7, 2020 Net Revenue Retention is the widely used customer success KPIs to measure the pe... Read More |
Customer Success | 8 MIN READ Customer Success Metrics: Qualitative vs Quantitative Data Sep 21, 2020 Here, we are going to discuss 9 customer success metrics that are classified int... Read More |
Customer Success | 10 MIN READ Essential Customer Success KPIs for SaaS Businesses Jul 22, 2020 The best customer success KPIs are here. Learn more on MRR, retention rate, cust... Read More |
SaaS | 6 MIN READ Busted: How to Achieve a Disproportionately High SaaS Free Trial to Paid Conversion Rate? Jul 2, 2020 SaaS businesses rely on customers to renew their subscriptions on either a month... Read More |
SaaS | 6 MIN READ Best Practices: How to massively boost your SaaS Free trial conversion rate! Jun 2, 2020 To understand SaaS free trial in the best manner, let me give you an example. Dr... Read More |
Customer Success | 8 MIN READ SaaS Tip: How to measure customer growth? Jun 2, 2020 If you are running a SaaS business and want a sureshot way to succeed then you m... Read More |
Customer Success | 4 MIN READ Customer success metrics that are turning out to be Vanity metrics Feb 28, 2020 In today’s world, businesses enjoy easy access to information on every aspect ... Read More |
