COMPREHENSIVE
CUSTOMER SUCCESS
- Increase Lifetime Value
- Target At-Risk Accounts
- Manage Touchpoints
- Automate Tasks, Alerts & Campaigns
WATCH THE PLATFORM IN ACTION
It has been a game changer…
It has made a difference to the way we work…
360 insights helps bring clarity on account…
Actionable metrics have helped us in our day-day…
We use automation to trigger campaigns and surveys…
Ability to drill down into specifics is great…
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EASY-TO-USE AND COMPREHENSIVE PLATFORM
360 Insights across systems
Configurable health scores
Touchpoint management
Personalised onboarding
Tasks and
alerts
Product adoption guidance
Outreach campaigns
Pulse
feedback
360 insights in one view
Customise your views with configurable widgets.
Create a holistic picture across revenue, tasks, tickets, and sentiment
Create a holistic picture across revenue, tasks, tickets, and sentiment
Summary of
portfolio for
CSM
Financial
Summary
Accounts
trends and
high / low
performing
accounts
Tasks and
tickets
data
All account
activity
under one
feed
Feature
usage
data to
drive
adoption
Comprehensive set of actions to achieve desired outcomes
Configure and automate multi-channel communications & pulse surveys.
Manage your end user touchpoints and control the outcome.
DO YOU WORRY ABOUT 360 CUSTOMER VIEW?
Comprehensive Customer Success is impossible without a 360 view. Identify right data, right representation and right impact to drive your metrics and actions.
We have you covered with our push and pull APIs.
You can achieve a lot with SmartKarrot
- Identify at-risk and upsell accountsTrack 360 customer details, view your portfolio by lifecycle and subscription tiers.
- Manage onboarding Set personalized onboarding goals, track activities and milestones.
- Monitor and drive adoption Track feature usage, intervene and drive better adoption.
- Simplify tasks and actions Create customer touchpoints and run automated campaigns at scale.
We would love to connect and share more
Proud to be your Partner-in-Success
Such visibility helps us take targeted swift actions and increase the adoption of our features. It has made a difference to the way we work!
Chief Executive OfficerPlayablo
It is an amazing platform and has helped bring clarity through dashboards to a ton of data that we had available through multiple sources.
Chief Technology OfficerEngagedly
The way different metrics are represented in Analytics
screen is very informative for any type of business.
Founder & Chief Executive OfficerSimplify3x
..helps in capturing and tracking user behaviors based on
events and that can trigger personalized communication to
the targeted audience.
PresidentEngagedly
The fact that we are able to monitor the usage of our
product features and drill it down by each customer at a
feature level is very useful.
DirectorUDM Global
Frugal implementation, directed towards B2B enterprise
applications.
Co-Founder & Chief Technology OfficerPlayAblo
It has been a game changer for a recurring revenue
business like ours!
Chief Executive OfficerKommuto
Easy to use platform with very nice UI… has helped both
our Customer Success and Product development teams…
Chief Product OfficerVermittler