COMPREHENSIVE CUSTOMER SUCCESS Increase Lifetime Value Target At-Risk AccountsManage TouchpointsAutomate Tasks, Alerts & Campaigns WATCH THE PLATFORM IN ACTION Δ It has been a game changer… It has made a difference to the way we work… 360 insights helps bring clarity on account… Actionable metrics have helped us in our day-day… We use automation to trigger campaigns and surveys… Ability to drill down into specifics is great… Previous Next EASY-TO-USE AND COMPREHENSIVE PLATFORM 360 Insights across systems Configurable health scores Touchpoint management Personalised onboarding Tasks and alerts Product adoption guidance Outreach campaigns Pulse feedback 360 insights in one view Customise your views with configurable widgets. Create a holistic picture across revenue, tasks, tickets, and sentiment Summary ofportfolio for CSM FinancialSummary Accounts trends andhigh / lowperformingaccounts Tasks andtickets data All accountactivity under one feed Feature usage data to drive adoption Configurable account health score Configure your account health parameters and associated weightages. Drill down into at-risk or upsell accounts. Simplified task management Create and track tasks for yourself and your team. Monitor accounts by phases Track accounts by healthand phases. Track financials Track MRR, ARR, target and churn data. Integrations with underlying systems can push/pull data. Comprehensive set of actions to achieve desired outcomes Configure and automate multi-channel communications & pulse surveys.Manage your end user touchpoints and control the outcome. Multi-channel communication Automate and create trigger driven communication campaigns to drive personalised experience. Extensive pulse & sentiment surveys Create in-app feature feedback, NPS and other surveys from right within the platform. Create pre-emptive alerts Configure and customise your early warning system. Hyper-personalisation at your fingertips Context is the key. Create granular population sets basis rules that you set. DO YOU WORRY ABOUT 360 CUSTOMER VIEW? Comprehensive Customer Success is impossible without a 360 view. Identify right data, right representation and right impact to drive your metrics and actions.We have you covered with our push and pull APIs. You can achieve a lot with SmartKarrot Identify at-risk and upsell accountsTrack 360 customer details, view your portfolio by lifecycle and subscription tiers. Manage onboarding Set personalized onboarding goals, track activities and milestones. Monitor and drive adoption Track feature usage, intervene and drive better adoption. Simplify tasks and actions Create customer touchpoints and run automated campaigns at scale. We would love to connect and share more SCHEDULE A DEMO Proud to be your Partner-in-Success Such visibility helps us take targeted swift actions and increase the adoption of our features. It has made a difference to the way we work! It is an amazing platform and has helped bring clarity through dashboards to a ton of data that we had available through multiple sources. The way different metrics are represented in Analytics screen is very informative for any type of business. ..helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience. The fact that we are able to monitor the usage of our product features and drill it down by each customer at a feature level is very useful. Frugal implementation, directed towards B2B enterprise applications. It has been a game changer for a recurring revenue business like ours! Easy to use platform with very nice UI… has helped both our Customer Success and Product development teams… CONNECT WITH US Send in your queries, we’ll be happy to share more details Hello, my name is and my e-mail id is . I would like to get in touch regarding . Δ