Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Do you know AI can help manage customer expectations? If not, check out this blog today!
Customer experience is a cornerstone of customer loyalty. It’s the first thing you think about when you think about your company or brand name. But what about customer expectations? When customer expectations are not met, customer experience can be affected. That means the focus should not just be on customer experience but also, on customer expectation management.
Artificial intelligence (AI) has made it easier for companies to manage customer expectations. AI-based solutions help in minimizing customer frustration and can effectively improve the customer experience. Customer frustration is one of the top reasons customers drop off or switch to a competitor.
AI is a technology that can be used in multiple ways to improve the management of customer expectations. AI is essentially a machine that learns and performs tasks on its own. It’s been around for decades but has only recently started impacting the business world.
AI can help businesses in many ways:
AI is fast becoming a key player in the field of logistics. It can help companies monitor real-time operations, ensuring that goods and services are delivered on time. Moreover, it can also be used to monitor supply chain activities and identify potential bottlenecks before impacting service quality.
AI-powered chatbots are now being used to create personalized experiences for customers. These chatbots can answer customer queries, manage reservations and provide customized recommendations. In addition, they can also be used to maintain communication with them at all times, which will increase customer loyalty to your brand.
With the help of AI, businesses can now understand how customers perceive their services and how their experience could be improved further. For instance, if there’s a chance that customers would feel dissatisfied with your product or service, AI can detect it early on and suggest appropriate solutions for improvement. This approach helps businesses deliver superior customer experiences without hiring more employees or spending additional money on training programs.
Typically, if customer success managers (CSMs) want to find upsell opportunities for their customers, they’ll have to identify them manually. But with the help of AI, CSMs can get alerts on when’s the best time to have an upsell discussion with their customers. And they can also use this data to show their customers why this opportunity benefits them.
Manually identifying when to contact your customers is a time-consuming task for CSMs. And oftentimes, can cause them to miss alerts. AI can help CSMs understand when’s the right time to reach out to their customers proactively and can potentially prevent an account from churning.
AI can help you learn more about your customers by analyzing their behavior patterns, preferences, and other details that can help you provide them with better service.
The traditional approach to customer success is reactive — you respond to customers when they contact you. But AI can help you be proactive and anticipate your customers’ needs. It can alert you when a customer product usage drops, what customer segment is likely to stop using your product, etc. And with the data you’ve collected, thanks to AI, you can help set realistic expectations with your customer from the start.
With the advancement of AI, many CSMs can always stay in touch with their customers with timely, automated touchpoints. Customers just reached a new threshold? AI will notify you with real-time alerts, which CSMs can then use to automate their personalized responses.16
With artificial intelligence‘s growing capabilities, we believe it won’t replace a human touch, but that it’ll help companies be more efficient in helping their customers succeed. From expectations to success, we’re excited to see the growth it brings to not only your customers but your business as well.
Shivani is a talented CS manager with the skillsets to elicit, scope and manage end-to-end B2B SaaS project delivery. She has a keen interest in depicting her learnings in customer success by writing resourceful blogs and articles.
Published 28 Jul 2022, Updated 14 Sep 2022
Land and expand strategy is a relatively fresh concept in the customer...
22 Nov, 2022
Client success manager designations have become a hot property nowaday...
17 Nov, 2022
Do you aspire to become a client success specialist? If yes, check out...
16 Nov, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.