Customer Success | 5 MIN READ 2023 Agenda: Max (and adapt) the Power of NPS for Your Customer Success (CS) Strategy Jan 4, 2023 Net promoter score (NPS) is one of those must-have metrics for customer experien... Read More |
Customer Experience | 9 MIN READ The Customer Experience Gap: How to Close it? Aug 30, 2022 Are you worried about the customer experience gap while selling your products? I... Read More |
Customer Success | 4 MIN READ How Does Artificial Intelligence Help in Managing Customer Expectations? Jul 28, 2022 Do you know AI can help manage customer expectations? If not, check out this blo... Read More |
Customer Success | 5 MIN READ How to Overcome Customer Data Silos with SmartKarrot Jul 21, 2022 Customer data silos have always been a challenge for any customer success profes... Read More |
Customer Experience | 5 MIN READ Customer Memory: The Key to Driving Positive Customer Experience Jul 19, 2022 Is there a connection between customer memory and positive customer experience? ... Read More |
Customer Experience | 6 MIN READ How to Use Behavioral Science to Design the Perfect Customer Experience? Jul 13, 2022 Here is our take on the best way to utilize behavioral science to design the per... Read More |
Customer Experience | 8 MIN READ How Conversational CX Will Transform Customer Communication Jul 5, 2022 Conversation CX is the current buzzword in the B2B SaaS world. In this write-up,... Read More |
Customer Experience | 7 MIN READ 10 Tips for Improving Enterprise Customer Experience Jun 29, 2022 Do you wish to improve your enterprise customer experience? If yes, please go th... Read More |
Customer Success | 6 MIN READ Ethical Dilemmas in Business: A Guide for Customer Success Teams Jun 27, 2022 As a customer success manager, have you encountered any ethical dilemmas? If yes... Read More |
Customer Retention | 5 MIN READ 7 Questions You Must Ask for Retaining Your Key Customers Jun 13, 2022 What are the different questions you need to ask to retain your key customers? L... Read More |
Customer Success | 6 MIN READ How to Use Social Listening to Improve Customer Success Jun 9, 2022 As a CCO of an organization, you need to develop social listening skills to exce... Read More |
Customer Success | 7 MIN READ Delighting Customers Is the Best Strategy — Or Is It? Jun 8, 2022 Is it important to delight the customers? Let us try to find out an answer to th... Read More |