Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
96% of customers believe that customer experience is a key aspect of brand loyalty. Here’s a list of 75 such customer experience statistics.
Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising.
Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.
With these customer experience statistics, facts, and trends, your company can develop some of the most successful ways to keep customers happy with your services.
Consumers who are satisfied spread the word and bring in new unsatisfied customers can cause damage to the brand’s image. With CX in mind, here are some general customer experience statistics –
Looking at the statistics shared above, a positive customer experience plays an important role in defining a company’s success, but how do customers perceive it? The truth is “even customers have recognized the importance of a positive CX.”
Here are a few statistics that help understand what customers think –
Customer Experience (CX) tells a lot about businesses as well as consumers. Here are some numbers defining its significance –
B2B companies have also started focussing more on customer experience (CX) owing to the increase in demand. Here are a few customer experience statistics from B2Bs –
If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted. Here are a few statistics that help understand the role of social media in CX evolution –
Gen Zers and Millennials are among the majority of people shopping online via various channels. Therefore, it is of utmost importance for brands to design their CX based on the demands and expectations of these target sections. Here are a few statistics to gain better insights about them –
Positive customer service is of extreme importance for the success of a business. Here are some facts to convince you –
Customers like to stick to a brand that takes care of their needs, addresses their concerns, and ensures their satisfaction. Therefore, it can be said that a positive customer experience translates to customer loyalty. Here are some facts to iterate the same –
Using the right technologies can help support stumbling blocks. Applying modern practices such as expanding omnichannel assistance, using the right ways to communicate with customers, and providing engaging technologies such as augmented reality (AR) can develop new interactions with customers, enhance customer satisfaction, reduce faulty situations, and save money for both consumers and businesses. Here are a few statistics about technology and CX-
Along with the use of advanced technology, offering digital CX boosts customer loyalty lifetime value:
Customer experience is on its way to becoming the nucleus of business activities. Based on the statistics discussed so far, the future of CX is pretty much clear, and here are some more statistics that show how important it is –
There is no doubt that providing customers with a pleasant customer experience is an important component of a successful business. 73% of consumers express that customer experience serves as a deciding factor when making purchasing decisions.
Besides this, CX is a highly competitive field, and upon having a bad customer experience, nearly 89% of customers will switch to a competitor. The majority of customers also believe that pleasant customers are key for brand loyalty.
Customers may spend up to 16 percent more on specific products because of this attention, which can cause revenue gains of 10-15 percent.21
Based on the facts and stats that we have discussed in this article, it can be concluded that CX is, on the whole, a decisive factor for an organization.
Rohan has over 11 years of experience in client services, marketing and hospitality field. Previously, he was head of digital marketing for a hi-tech mobile application. Rohan is driven by new challenges and the possibility of making an impact on individuals and businesses.
Published February 16, 2022, Updated March 31, 2023
Are you worried about the customer experience gap while selling your p...
30 Aug, 2022
Is there a connection between customer memory and positive customer ex...
19 Jul, 2022
Here is our take on the best way to utilize behavioral science to desi...
13 Jul, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.