Customer Success | 9 MIN READ

Top 10 Must-Attend Customer Success Conferences in 2021

Customer Success Conferences are really informative and fun to attend. Wish to participate? Here is a compiled list of 10 most-awaited to attend in 2021.

Simran Mohanty
Simran Mohanty
Sep 28, 2020


Sometimes it is just imperative to break free from the shackles of the 9 to 5 office life. It is nicer to take a break and catch up for some fresh air. A vacation sounds great, doesn’t it? Let me introduce you to customer success conferences, which is like a vacation in disguise. 

Yes! As the demand for customer success is booming the market, so has the need for education arisen. This is where forums, workshops, and customer conferences play a pivotal part in educating people. It is a great way to brush up your skills, learn new qualities, and know what else is new.

customer success conferences

Hence, we thought it would be a great deal if we could list out the top 10 customer success conferences you can attend in 2021. 

  1. 5th Annual CS100 Summit 
  2. CX Marketing Summit 
  3. SaaStock North America 
  4. The Customer Fest Show
  5. CX Customer Experience Management Global Summit
  6. Digital Customer Experience Strategies Summit
  7. CSM SUMMIT 2021
  8. The Next Generation Customer Experience Conference
  9. Customer Contact Week
  10. North American Customer Centricity Awards

Hurry up and start bookmarking. Enroll and register right away before it’s too late. Kindly note that a bunch of events is postponing, canceling, or maybe going virtual due to the Covid-19 pandemic. With that being said, many customer success events are coming online too, hence we will be updating this list when new information surfaces. 

5th Annual CS100 Summit

Location: Sundance, Utah 
Date: February 9-12, 2021

CS100 Summit

The 5th Annual CS100 Summit will be held on February 9-12, 2021 at the Sundance Mountain Resort. Moreover, the CS100 Summit is deemed as a world-class customer experience conference. It binds top-level executives, thought leaders, and innovators present in the customer success space.

Not just that, it provides customer success executives with an interactive learning spree with like-minded executives. Further, this helps to create an atmosphere of great ideas and strategy, coupled with real-world examples in and around customer success.

Further, it empowers your brand, company, and team to have authentic and unique experiences with the industry’s best customer success decision-makers. The content is then shed into roundtable talks, keynotes, innovation panels, and knowledge networking.

CX Marketing Summit

Location: London 
Date: June 18, 2021

This customer success conference in London focuses on how the marketing function plays a vital role in customer experience. This exudes points on how to attend to customers and how to combine the efforts of the marketing and customer departments for consistent messaging and further enhanced customer understanding, leading to more loyal customers. Come, stride on a journey to CX excellence.

Further, each of these interactions that a prospect has to do with a company, be it online or offline, changes their impression of the brand. Thus, for this reason, the marketing functionals never had a better time to ensure a great customer experience through each of the touchpoints. This will be pivotal in creating awareness, augmenting conversion rates, and keeping existing customers happy.

SaaStock North America

Location: San Francisco, CA
Date: June 2021

SaaStock is the biggest 3-day gathering for the global SaaS community. Zeroed in on the B2B SaaS leaders, executives, and founders, SaaStock has two main events in the US. One on the west coast in spring and one on the east coast in fall. 

It renders a voice to the thought leaders who have begun to network with their colleagues on the same journey. Moreover, it will amplify your network, crank up your pipeline, and give you the SaaS Playbook you need to grow at scale.

The Customer Fest Show

Location: Mumbai, India
Date: February 4-5 2021

The Customer FEST Show will examine some of these changes and look at new strategies required to stay relevant. Also, the 2-day event has four tracks and close to 120+ speakers contribute through their experience across streamed sessions.

The 2021 edition would unveil an ‘All-New Format’ for the show with new tracks, exhibition, deep dive round tables & much more. Customer expectations are evolving at a rapid pace, and organizations of all kinds must also change to avoid being left behind.

At The Customer FEST Show 2021, you will find a new opportunity to collaborate, learn, and celebrate the exuberating ways customer service technologies are changing the way business works these days. Moreover, see where the world of a customer is going, and how to get there first.

CX Customer Experience Management Global Summit

Location: London
Date: January 19-21 2021

Come, evolve with true customer engagement. Learn about customer-centricity, innovative, and seamless agility, and eventually build loyalty. This will help you reduce churn. Truly redefine the entire relationship between telecom professionals and the customer and leverage data across all digital channels.

With new and exciting developments on the horizon, from the increasing advancements of AI and machine learning. These are driving greater value to each and every customer, to the rollout of 5G. And the endless possibilities of IoT, the telecoms industry is about to truly enter the fourth industrial revolution.

Digital Customer Experience Strategies Summit

Location: Online
Date: Feb 10-11 2021

Digital Customer Experience Strategy Summit

This event is especially going to focus on the challenges thrown by the pandemic to all the SaaS companies. With the rising need to meet customer expectations, how businesses are going to revamp their engagement strategies, is something that will be discussed mainly in this event.

Award winning companies like Zappos, Harper Collins Publishing, BC Ferries and RR Donnelly are going to share their valuable insights towards their customer experience strategies.


Location: Online
Date: March, 2021

CSM Summit

This is a one of a kind event especially organized for CSMs by CSMs. CSMs from all across the world would come to share their learnings and experiences. This event would be very useful for the budding CSMs to upgrade themselves with the industry-wide standards.

Topics on which most of the CSMs would take about include case-specific engagements with customers, latest customer success technologies being used and so on.

Next Generation Customer Experience

Location: Online
Date: Feb 09-10, 2021


This is a platform where USA’s top executives in the field of customer experience meet and discuss about new strategies that would be relevant for the present as well as future. This is a place to get inspired and learn from the experts in this field.

Speakers from famous brands like Verizon, Airbnb and Adobe have shared their valuable insights in this conference in the past. This year it is going to be even more power-packed.

Customer Contact Week Digital

Location: Online
Dates: Jan 25-29, 2021


This event is going to be an interactive digital conference that brings world leaders in the field of customer contact and experience. The five days event will be categorized with a topic for each day that include Digital transformation, Channel management, AI + Automation, Workforce 2021 and Executive exchange.

North American Customer Centricity Awards

Location: Online
Date: Oct 27-28, 2021

North American Customer Centricity Awards

The valuable insights to become a truely customer centric organization is something that this event will focus. It will bring over hundreds of successful customer experience stories from all across North America.

There is also an option to participate in the online panel discussion through chatbox. Get all your questions answered by the leading CX professionals in the world.

What value you gain from these conferences?

There can arise second thoughts in you about if it is really necessary to attend such conferernces or is it just good-to-have such experience. Further, the cost associated with such conferences should also be justified so the value gained from it can be measured and shown to your superiors. So, to convince you about the underlying value of attending such conferences, here are some points.

Thought leadership opportunity

To begin on a road of becoming a thought leader in your niche, you need to first listen to and learn from those who are already the ones. Customer success conferences like these are a rich source of learning directly from such leaders and practitioners. You may think that you can also get enough material on YouTube or so about these thought leaders but trust me, the kind of knowledge and experience they share in these conferences are extremely valuable. And most of the times these recordings are not freely available online in its full length.

Networking opportunity

To become successful in your niche, you need to understand the dynamic of your business eco-system. Various growth opportunities emerge once you start collaborating with executives, leaders and influencers outside your organization in these CS conferences. You must develop a symbiotic relationship with other key members in your niche for a collective growth. Hence, these conferences allow you to develop such useful network that you can leverage to achieve greater outcomes. Becoming a part of a larger fraternity also gives you a communal feeling which is helpful in the long term sustainability of your business.

An opportunity to stand-out

There are many kinds of people attending such conferences. Few could be your potential customers while others can be your competitors. The best way to stand out from the crowd is to apply for conducting a session. Through this, you can demonstrate your expertise in your field among the right crowd. This presentation can be on anything ranging from a business topic to your product demo. Make sure that you add value to your listeners rather than focusing solely on promoting your product. The product promotion would be a natural outcome of the trust you would be establishing by exuding your knowledge.

Capitalize on virtual events

Since most of the conferences are happening on a virtual mode this year onwards, you should have a different approach to fully capitalize it. Saving the list of attendees with their LinkedIn would be quite beneficial if you want to engage with them later for marketing purpose. Likewise, you can have an opportunity to peek on the trending topics in your niche through all the sessions scheduled in such conferences.

Final Thoughts

Customer Success is most likely going to become a part of our everyday lives. Further, attending customer service conferences will teach you how to better connect with your company’s audience, boost customer loyalty, and improve your NPS score. The customer success conferences in 2020 were a hit as well.

The events listed above are the top-rated customer support and satisfaction gatherings around. Every one of them will be beneficial to you. So just choose the ones that you deem fit to your schedule and budget and go experience its career-boosting power for yourself!

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Originally Published September 28th, 2020, Updated January 8th, 2021

Simran Mohanty

Simran Mohanty

Simran hails from the content marketing backdrop with extensive knowledge in blogs, articles, and technical whitepapers in the non-fictional domain. She uses her 'gift of the gab' to explore new possibilities on her way and to make an exquisite impact on her readers. In her spare time, she likes to read journals on artificial intelligence or play with her cute kittens.

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Shoeb Ahmed

15 Minutes Ago

Shoeb Ahmed

Very useful list along with the content about the value one can extract from such events. Thanks.

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