Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Do you wish to give your customer success managers gifts but are not sure what to give? In this write-up, we have discussed certain gift ideas that you can give to your CSMs.
We know who you’re shopping for when it comes to holiday shopping. It’s your CSM who’s always there to save you when you need support, onboard new team members, and help you understand the right way to use the product. There’s only so much our CSMs can do for us during the year, but when the holidays roll around, we like sending them a thank-you from the bottom of our hearts.
Instead of waiting until the end of the year, you can show them you appreciate their hard work any time during the year. Here are 13 gifts that your CSM is sure to love.
Coffee is the lifeblood of many customer success managers. They’re the ones who are up early, working late, and always on call. They need their coffee fix to keep them going during those long conference calls or all-nighters with clients. A membership to a coffee delivery service like Starbucks or Amazon Fresh can be an excellent gift for CSMs because it provides them with an easy way to get their caffeine fix on the go without having to leave their desk.
A personalized mug is another amazing gift idea for customer success managers. It’s something that they can use every day in the office, but it also serves as a reminder of how much you appreciate them. You can find mugs with just about any design online, including ones with their name and/or company logo! If you want something more personal, you could even get a mug made with one of their favorite quotes or phrases written on it.
The gift of peace and quiet is perfect for any customer success manager who spends their days in an open-plan office. Noisy coworkers, ringing phones, and the constant hum of office life can make it challenging to stay focused on work. Headphones are the perfect tool for blocking those distractions and getting the job done.
If you’re looking for a gift to help your CSM be more productive, a planner might be just what you’re looking for. It will keep track of important dates and deadlines, but it can also help them prioritize their daily tasks and keep them organized when things get hectic.
Whether they’re reading fiction or nonfiction, an e-reader is an ideal gift idea for any customer success manager. They can use it to download ebooks on their Kindle app or another device (like an iPad), so they’ll always have access to their favorite reads no matter where they are in the world!
Let’s be honest; customer success managers work long hours. They’re often caught up in conference calls for hours, leaving them feeling cold and uncomfortable. A nice pair of cozy socks are the perfect way to help them feel more relaxed during those long days and nights.
If you’ve ever sat through a conference call with multiple people on the line, then you know how noisy it can get. Customer success managers need to be able to hear clearly in order to do their jobs properly, so give them some noise-blocking earplugs so they can focus entirely on the conversation at hand.
Long days mean that sometimes there’s no time for lunch breaks — but that doesn’t mean they should go hungry! Give your CSM a gift card or subscription to healthy snack delivery services like Graze or Honeypot to always have something nutritious on hand when they need it most.
If you’re a customer success manager, you know that stress is part of the job. It’s easy to get overwhelmed when you have multiple clients and projects on your plate, but staying calm and level-headed in high-stress situations is essential.
A stress ball is a wonderful gift for this type of person. When feeling stressed out or overwhelmed, take five minutes to squeeze the ball and release some tension. You can also use it to keep your hands busy during meetings or training, so you don’t fidget with pens or other objects in front of clients.
Consider gifting your colleague an app subscription for a more holistic approach to reducing stress levels. These apps will offer guided meditations that help users relax their minds and bodies while improving sleep quality, reducing anxiety, and boosting happiness levels — all-important benefits for any employee, especially those who work in customer success!
It’s a great gift for anyone who loves to write, especially for CSPs. They need to document everything that happens with customers, and this Notebook helps them do it quickly and easily! It has pages for notes, ideas, and contacts and even includes a calendar feature so you can keep track of appointments quickly!
It’s no secret that customer success managers work hard — but it’s not just about logging hours in front of a computer screen. Customer success managers are constantly on call for their clients — even when they’re off the clock! They need to be available 24/7 so that if anything goes wrong, they can jump in and help fix things right away. Over time, that can take its toll on anyone’s mental health (and physical health!). So be sure to thank them with a relaxing spa day!
There’s nothing more important than a thank you notes or email from someone who appreciates your work when it comes to customer service. For example, if you provide excellent customer support, write “Thank You” on an index card and sign your name at the bottom in bold letters with markers or colored pencils (or even paint). Then fold it into an envelope with some tissue paper inside to look like an actual card. The recipient will love seeing how much you appreciate them!20
Above all, customer success managers are driven, ambitious professionals. There’s a good chance they have many responsibilities outside of work and successful teams they need to manage. And because the customer success profession is still new and relatively unknown to many, their efforts may go unrecognized by their peers and even their bosses. In the end, the best gift is likely something custom-tailored to fit your CSM’s interests. We hope that our gift guide has made picking out a gift a little easier this year and hopefully have you asking good questions rather than coming in with assumptions based on gender. After all, the best gifts are thoughtful ones – and who knows your CSM better than you?
Snigdha Jena is a customer success manager at SmartKarrot. She has been active in the customer success and SaaS space for a while now. She has worked with Quant LegalTech, Intuit, and RepRecom solutions in various capacities.
Published 18 May 2022, Updated 26 Aug 2022
Augmented intelligence has become a crucial factor for success in cust...
06 Dec, 2022
In this blog, we will comprehensively discuss IDEM, a framework that a...
02 Dec, 2022
Land and expand strategy is a relatively fresh concept in the customer...
22 Nov, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.