Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
What are some of the best ways to make a customer the hero in your brand? Read on the blog to know about five such ways that can help in doing so.
You might have come across the adage, ‘Customer is the King’, quite a number of times. There sure is a reason behind it. You have started your business for your customers and keeping them at the center of your business does make some sense. Though spotlighting customers is no new concept yet it still remains a highly underutilized content strategy for some of the brands. When done with strategic intent and thoughtful execution, the customer’s voice can cut through the marketing noise on social, especially in B2B storytelling. On that note, here in this post, we will walk you through 5 ingenious ways to make the customer the hero of your story in no time. Without any further ado, let us get started with the ways right away.
Before you strive to make your customers the hero of your brand, it is more than necessary to put yourself in their shoes. This will give you enough idea on what is their expectation and desires from your brand. For your existing customer base, you can send out surveys and monitor popular social media platforms as well to know their demographics. Once you have collected information about their demographics, you can create buyer personas of your target customers based on this data collected from your existing customer base. This will immensely help you to get worthy content that actually serves the needs of your customers. And when your customer base finds content that they are actually into, the chances of getting shared, re-shred, and engagement is way higher than usual.
Know that social media does have the power to unlock conversations and deals that do not really need a specific strategy or planning. While that happens, they also often generate the same or greater impact than the posts that you would have previously planned. For instance, if a customer of yours, praises your brand for its services or products, make it a point to revert or re-tweet or re-share the same along with a comment of appreciation or a heartfelt emoticon that serves the deal. Similarly, if you happen to see a customer who took to the social media when met with an insincere quality in your services, do make it a point to reach out to them personally and see how best you can make amends.
You can always come up with ingenious ways to make your customer the hero of your story. Always remember to keep your content fresh, organic, and engaging at the same time. Start with re-sharing your go-live celebrations of your product and services. Along with this, you can ask your employees to post photos/videos alongside their favorite (nameable) customer logos. This is a great way to showcase your culture, increase user-generated content, and help your employer brand for recruiting purposes. This can do wonders for your brand if implement with the right strategy.
Making the customer the hero of your story needs efforts and attention from your whole team. It should be a team effort and not just you or a particular team. Therefore, first things first, start providing training, proper education and mentoring sessions to your employees as and when they are hired. Make sure that you continue your guidance even after they have completed their probation period with you. This will greatly help all the team members of your team to re-consider how they work and process and will imbibe in the continuing success of your customers as well.
There is no better strategy in making the customers the hero of your brand by letting them participate in your brand’s story or campaign. Even though it might look like impossible to begin with, it actually works in favor of your brand. For this, you will have to make a list of potential customers who can share and create relevant content that can be liked by all. If you wish to get your active customers involved in the decision-making process, your best bet would be to head to social media channels that they generally go to and use. See whether your brand is getting any special mentions and revert to those mentions with the same affection and love. This will mean a lot to your customers and will definitely make them the hero.10
Setting each of these above tips and strategies will allow you to create a customer-centric notion in your brands which will ultimately help you. By taking each of these 5 steps towards becoming a customer-centric brand, you are showing your customers that they are special and worth their time. It is no rocket science to make your customer a hero in your story. All you need to do is show some empathy and make sure that they are heard and participated at all times.
Simran hails from the content marketing backdrop with extensive knowledge in blogs, articles, and technical whitepapers in the non-fictional domain. She uses her ‘gift of the gab’ to explore new possibilities on her way and to make an exquisite impact on her readers. In her spare time, she likes to read journals on artificial intelligence or play with her cute kittens.
Published 25 Oct 2021, Updated 25 Oct 2021
What changes do you need to incorporate into your customer success/acc...
27 Sep, 2022
Customer success teams always try hard to improve customer health scor...
23 Sep, 2022
Here is a list of free NPS software and NPS calculators that are avail...
22 Sep, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.