Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
The best books for SaaS founders and CEOs are here. Read through the list and pick your favorite today itself. Scroll on and order now.
Books are a man’s best friend, as they say has held true time and again. For the SaaS founders and CEOs, there is especially a whole lot to regale them with information and more. If you as a SaaS founder have been wondering lately on some of the must-have books on your shelf, we have put together a list of top 10 must-reads for you. Without any further ado, let us get to them right away.
By Eric Ries
This book teaches you about the ins and outs of lean manufacturing processes. It outlines a framework for rapid, iterative business development, relying on validated learning and constant experimentation to test and improve ideas. It is said that with the launch of this book on lean manufacturing, people got to see a ground-breaking changing in implementing lean principles in the workplace. This is a must have if you are keen on SaaS startup practices and feedback loops.
By Rob Bernshteyn
This book shows its readers that a disruption is coming up in the near future. The author, enterprise software and spend management expert and Coupa CEO Bernshteyn provides step-by-step insights for today’s business leaders on how they can better deliver and measure value to customers. This is a must have in your shelf if you want to know more about the areas of change that are necessary for a startup to render value as a service. Get your copy today itself.
By Verne Harnish
This book focuses on the top four keys that a company must try to unlock to get the maximum benefits. This includes people, strategy, execution and cash. It also says that everyone from the frontline employees to the senior executives can successfully contribute to the growth of a firm. Additionally, if you are looking for some practical tools and techniques for creating an industry dominating business, then you must have your hands on this book right now.
By Steve Blank
Four Steps to the Epiphany is more like an ugly, tricky book that was responsible for planting the seed of the entire “lean startup” movement that followed (including Eric Ries’ book of the same name). The book puts forward the concept of Customers and how a simple concept like customer development can be the pivotal focus of any new startup. This will also teach you how a radical departure from the then-product focused world of new business has now successfully changed. If you are a SaaS founder, this book is your go-to.
By Aaron Ross and Jason Lemkin
From Impossible to Inevitable traces out all of the details on hypergrowth. Whether you’re a small business owner or have a $1 billion firm, you can use the insights from these notable companies to learn what it really takes to break your own revenue records. The authors show how you can grow your company by developing repeatable processes that will consistently drive revenue and increase your growth. If you are a CEO of a SaaS company, you must strive to have this on your shelf.
By Nick Mehta, Dan Steinman and Lincoln Murphy
Things have totally transformed the second customer success as a niche has walked into that door. It has been the greatest B2B movement since the advent of the subscription business model. On that note, this book is no exception and shows you how to make it work in your company. Learn how to kick start your customer-centric revolution and make your investment in success stick for the long term. If you want to know the ins and outs from customer success perspective, this should be your go-to.
By R “Ray” Wang
You might have read a ton of books on digital transformation, but this one is truly an unmissable on your list. This book will tell you more on how organizations can surf the waves of change and still keep their promises to customers. Learn why companies must pivot with and ahead of major social, organizational and technological shifts or risk being left behind. Also, if you wish to learn more about the peer to peer economy, buy it right away.
By Ann Handley
This book is a wonderful gift to enticing and keeping the customers with stellar online communication. It renders good guidance and insights into the procedure and strategy of content creation, production and publishing, with actionable how-to advice designed to get results. Content is the king, as they say. And this book proves it just right on why it is so.
By Tim Hughes
This book will offer you more insights on the power of social media, providing a practical, step-by-step outline for mastering the skills and techniques necessary to achieve social sales. With this, you will also know tips on developing a high-quality community, building trust, developing authority and influence, and connecting with the right changemakers.
By Ryan Holiday
This book by the bestselling author, Ryan Holiday, sheds light on the new growth strategies and provides valuable examples and case studies for aspiring growth hackers. Whether you work in a start-up or for a Fortune 500 company, this book provides a road map for building awareness fast and easy. Brands like Facebook, Twitter and Dropbox have relied on these strategies on growth hacking to reach people with the modest marketing budgets. This book too, should be a must have on your shelves.25
Books imbibe you with all the knowledge and information for life. We hope that our top 10 list will help you get all these bits of information that you must have as a SaaS founder or a CEO. In the end it is all about growth and success, and giving your customers satisfaction. Read on these books to get each of these bits unlocked right away. Place your orders today itself in the links provided.
Simran hails from the content marketing backdrop with extensive knowledge in blogs, articles, and technical whitepapers in the non-fictional domain. She uses her ‘gift of the gab’ to explore new possibilities on her way and to make an exquisite impact on her readers. In her spare time, she likes to read journals on artificial intelligence or play with her cute kittens.
Published 26 Aug 2021, Updated 31 Aug 2021
In this blog, we talk about expansion revenue and the diverse ways you...
26 Sep, 2022
In this write-up, we dive deep into how enterprise software in SaaS is...
20 Sep, 2022
Here is our guide that discusses how SaaS tools and the cloud have giv...
15 Sep, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.