Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Unsatisfied customers do not stick around for long, which is an irrevocably true-adage. A happy customer leads to customer satisfaction which in turn leads us to think of more ways to improve customer satisfaction. Statistics suggest that as much as 80% of a company’s future revenue is derived
Unsatisfied customers do not stick around for long, which is an irrevocably true-adage. A happy customer leads to customer satisfaction which in turn leads us to think of more ways to improve customer satisfaction. Statistics suggest that as much as 80% of a company’s future revenue is derived from 20% of its existing clients.
Hence, it is imperative to come up with innovative ideas for customer satisfaction. Plus, it costs five more times to acquire a new customer than it does to retain an existing one. So how to know if the customer is satisfied? Or how to provide excellent customer service? And most importantly, how to improve customer satisfaction? Here are 7 foolproof ways of doing so:
Funnily enough, in the dictionary of customer success, C stands for much-needed communication. This is in fact, is one of the granted strategies to improve customer satisfaction. Do you often check in with your customers, like now and then? Do you send out periodic newsletters or other updates with a consistent cadence? Well, if not, then you have a lottery awaiting:
Yes, an important lingo in the customer success business is listening actively. This gives you the leverage to truly understand what the other person is telling you about. Like most highly successful companies, you should provide a variety of avenues for customers to voice concerns, suggestions, or opinions—then respond to them.
This maximizes customer satisfaction and tells them that you are listening to their needs, care about their feelings, take them seriously, and will act to address their concerns or requests. If you are wondering how to do so, you’re in luck:
Customer satisfaction is the key to boost your business. Steps to improve customer satisfaction is more like a cakewalk. Don’t underestimate the importance of customer satisfaction surveys.6
There are many types of customer satisfaction surveys, such as CSAT, NPS, and CES. Use those to gauge how you are doing. Follow the tips above, and you’ll maintain world-class customer satisfaction levels that will drive serious growth for your business.
Kaustubh Sangam is a Customer Success Analyst with 2 years of experience. Committed to delivering exceptional customer experiences and driving business growth. Proficient in leveraging data analysis to optimize customer success strategies.
Published September 25, 2020, Updated June 07, 2023
Leverage the power of Customer Success Playbooks! Learn why every CSM...
04 Oct, 2023
In today's outcome-driven world, crafting an effective Customer Succes...
02 Oct, 2023
Customer renewals made easy: Follow our Renewals playbook to foster tr...
28 Sep, 2023
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.