Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
What are some of the key challenges and benefits of SaaS integration? Read on this blog to know more about them.
Just like the two faces of a coin, SaaS integration too comes with its own set of challenges and benefits. As the maturity of SaaS integration increases, so does the importance of integration. Clubbing in SaaS with the corporate systems has become more than necessary today. The higher is the maturity of the organization, the more SaaS integration is considered to be a critical requirement.
It is due to SaaS integrations that you can bring in an overall enhancement in the cloud business applications. This is applicable for both SaaS users as well as businesses. It is a given that integration is a tedious and cumbersome task. Therefore, it is critical to know how to cut down on the costs and help fetch the best of integration efforts while onboarding newer SaaS software. On that note, today this article will walk you through the key SaaS integration challenges and benefits. Without any further ado, let us get started with the list right away.
One of the biggest challenges that businesses face when getting into the cloud is access control. The access control and monitoring settings that are used in a traditional software are not truly taken forward to SaaS applications. For this, the admins must have total control and authority over the users who can access what, especially during the transition phase.
Another major factor for SaaS integration is cost. The integration of existing software with SaaS needs a greater level of expertise. Businesses may need to hire highly skilled technicians and cloud consulting companies for getting themselves out of technical complications. Each of these processes can burn a huge hole in your wallets and might consume a ton of your time as well.
Most of the organizations that are opting for SaaS are usually in a haste to get the application up and running. Moving from on-premises to the cloud can take up a lot of your time and may as well lead to real productivity issues if not appropriately managed. Therefore, you and your team need to make sure that you manage these integrations in the right manner. Integrating SaaS with your traditional applications might consume a lot of your time, as a result of which your work may get delayed. This is another challenge that lies ahead in SaaS integration that should be taken into quick action as fast as possible.
It is noted how well SaaS applications can integrate with one another and this is just as critical as cloud interoperability. If your integration is not good enough, it is a good recipe for calling in troubles, that you do not want to be a part of. When not checked in time, it can lead to users having the leverage to upload files and sending it to the wrong customers, data getting leaked and ultimately stolen, automatic information getting delayed and so on and so forth. Integrating on-premise systems with cloud applications can show a number of concerns because designing a hybrid setup is more troublesome than creating a private one.
On of the biggest challenges of SaaS integrations is limited interoperability. Limited interoperability has now become a major challenge that continues to hamper SaaS adoption by organizations. Most organizations prefer real-time interoperability between their private clouds and SaaS applications.
Customers want models that can be customized seamlessly. One of the biggest challenges of SaaS integration is the fact that it cannot be customized as often as you wish to.11
As they say, where there are pros, there are cons as well. SaaS integration has both benefits as well as challenges on its way. You need to make sure that the SaaS integration is carried out properly. When that is done right, you will never have security issues, all your data will be automatically updated and changes in one system will be carried to other systems. Remember that nothing is impossible as such. You can easily overcome all these challenges to a great extent and turn them into opportunities with the help of cloud consulting services that offer SaaS and cloud integration. Make sure that you steer away from the six challenges as discussed here and keep it to a minimum.
Highly accomplished, motivated, and adaptable sales and operations professional with a track record of successful leadership. Known for an empathetic and consultative approach that consistently exceeds growth and revenue goals.
Published October 08, 2021, Updated June 07, 2023
In this blog, explore the seven biggest reasons why MS Project isn’t...
30 May, 2023
Learn how call coaching can effectively enhance the performance of the...
04 May, 2023
Learn the top 5 Critical mistakes to Avoid in your QA testing process ...
24 Apr, 2023
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.