Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
SEO for Customer Experience is essential for the upliftment of your business. Read on to get insights on some of the best tips and strategies.
Search Engine Optimization (SEO), as the name suggests is all about optimizing a site for the search engines. And the purpose of these engines is to serve the human, who in turn, are your beloved customers. Cutting to the chase, a good SEO for Customer Experience (CX) is a must if you are willing to thrive in the industry.
Customer experience starts the very second you map their customer journey and SEO can be your friend to guide you through. Further, this will give you the opportunity to pull in massive traffic and entice more potential prospects to your brand. Therefore, well-planned SEO tactics can totally change your business (on a positive note) and improve your customer experience in no time. Here are four such ways to do that in no time:
The best way to drive organic traffic on your website is by ensuring that your pages are linked well. That is when backlinking comes into play and makes your site more accessible, easy to search, and peps up your SEO rank too. Now you might be wondering, shouldn’t adding the internal links suffice, and wouldn’t adding the external links steer the user away from the site? Well, that is not how it all works.
To begin with, add the option of ‘Open Link in New Tab’ for the external links – this will control your churn. These also help answer the user’s questions, for instance, a .gov or .edu site has higher authenticity and trust factor as compared to the normal ones which help your page to rank better.
You have no idea how much a well-written and optimized piece of content has the power to boost up your SEO and customer experience instantly. Google carries a unique algorithm of finding out the experts in the specific niche from the content that they post out. It can be a blog or a listicle. And if you wish Google to know you well, you must not give content a backseat.
Come up with relevant topics that match your niche and make sure that you feed them with the right keywords. Also, try and update your blog page with fresh pieces of content every once in a while. This reminds Google that you are doing all the toiling to rank better.
Know that most of the customers landing on your page have a paucity of time. Seeing the buffering sign on your page can trigger the user to opt for something else – maybe a competitor of yours. In fact, Google too seconds this point.
And considers page loading speed to be a highly vital factor that has a say in your ranking. As much as 37% of the users bounce off when they see a site taking more than five seconds to load. Here is a collation of the bounce rates for every extra second it takes for a page to load.
Perusing customer needs is always a good strategy. Whenever a user wants to know more about a product or has a query, they will most likely take it to the Internet. And in case, your site has the answers that satiate their queries, you could be in luck. There is every chance they will not only spend a considerable amount of time on your page but also pick you if they wish to buy something from your niche.
This in a way can accelerate your SEO score and is deemed as a major customer touchpoint to reckon as well. Further, if you have used the right keywords, with the right length of sentences, coupled with a concrete Meta Description, you could find yourself on one of those ‘Featured Snippets’.14
SEO for Customer Experience is neither a cakewalk nor a daunting, impossible challenge. Aligning the best SEO Practices with the customer journey can be a healthy indicator of the overall customer experience score. In the end, all that matters is how happy your customers are with you. This decides the longevity of your business. On that note, evaluating the SEO and using it in the right way can really do wonders for your business. Consider these above-mentioned points and you should be fine to go with them. Pretty soon, should you be able to welcome the increasing traffic rates and see your business tough the sky.
An implementation engineer with six years of experience is a seasoned professional specialising in implementing and integrating complex systems and technologies for businesses. Possessing a diverse skill set that combines technical expertise, and project management capabilities.
Published February 08, 2021, Updated June 07, 2023
Are you worried about the customer experience gap while selling your p...
30 Aug, 2022
Is there a connection between customer memory and positive customer ex...
19 Jul, 2022
Here is our take on the best way to utilize behavioral science to desi...
13 Jul, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.