Customer Success | 6 MIN READ
The Role of Automation in High-Touch Customer Success
May 4, 2021
High-touch customer success can be improved with the help of automation and tech...
Customer Success | 6 MIN READ
Common Customer Role Play Scenarios: A Guide for Customer Success Managers
Apr 22, 2021
What are some of the common customer role-play scenarios faced by a Customer Suc...
Customer Success | 5 MIN READ
How to Deal with Burnout as a Customer Success Manager
Apr 16, 2021
What is Customer Success Manager Burnout and how do we tackle that? Here are som...
Customer Success | 6 MIN READ
Emotional Intelligence Skills Every Customer Success Manager Should Have
Mar 3, 2021
Emotional Intelligence is a must-have skill for a Customer Success Manager. Read...
Customer Success | 5 MIN READ
Capacity Planning for Customer Success: A Practical Guide
Feb 17, 2021
Customer success capacity planning is not rocket science if you keep things simp...
Customer Success | 6 MIN READ
CSM-to-CSM Account Handoffs: A Guide to Perfect Customer Success Account Transitions
Feb 5, 2021
Customer success account transition is a very fragile stage with respect to cust...
Customer Success | 6 MIN READ
What Does a Client Services Manager Do?
Nov 3, 2020
Being customer-centric has become more than necessary for modern companies to su...
Customer Retention | 7 MIN READ
5 Secrets that Customer Retention Specialists Don’t Want You to Know!
May 7, 2020
Ever since the boom of the SaaS industry, customer retention has become the top-...
Churn | 7 MIN READ
Top Things CSMs Need for Customer Churn Reduction
Apr 23, 2020
What does customer churn reduction mean? Before we learn about the top things th...
Customer Success | 8 MIN READ
What are the Other Names for Customer Success Manager?
Apr 23, 2020
Why is this question important? – “What are the other names for customer suc...
Customer Success | 7 MIN READ
What Makes a Good Customer Success Manager (CSM) Great?
Jan 7, 2020
SaaS companies rely on customer success, or CSM per se, for their own success. C...
Customer Success | 5 MIN READ
5 Best Practices for Enhancing Customer Success Management
Nov 15, 2019
SaaS businesses often have difficulty managing and improving customer success. T...
