Customer Success | 6 MIN READ
What Does a Client Services Manager Do?
Nov 3, 2020
Being customer-centric has become more than necessary for modern companies to su...
Customer Success | 6 MIN READ
Nov 3, 2020
Being customer-centric has become more than necessary for modern companies to su...
Customer Retention | 7 MIN READ
May 7, 2020
Ever since the boom of the SaaS industry, customer retention has become the top-...
Churn | 7 MIN READ
Apr 23, 2020
What does customer churn reduction mean? Before we learn about the top things th...
Customer Success | 8 MIN READ
Apr 23, 2020
Why is this question important? – “What are the other names for customer suc...
Customer Success | 7 MIN READ
Jan 7, 2020
SaaS companies rely on customer success, or CSM per se, for their own success. C...
Customer Success | 5 MIN READ
Nov 15, 2019
SaaS businesses often have difficulty managing and improving customer success. T...