Customer Success | 14 MIN READ Expansion Revenue Management: The Final Frontier for Mature Customer Success / Account Management Teams Oct 13, 2022 Do you know the final frontier for mature customer success/account management te... Read More |
Customer Success | 6 MIN READ How to Avoid Customer Escalations: Step by Step Guide for CSMs Aug 24, 2022 Customer escalations are a big problem in the B2B SaaS industry. In this blog, w... Read More |
Customer Engagement | 7 MIN READ Customer Success Manager vs. Customer Engagement Manager the Key Differences Aug 17, 2022 Do you wish to learn the difference between a customer success manager and a cus... Read More |
Customer Success | 5 MIN READ A Guide to Getting Your First Customer Success Job Jul 25, 2022 Do you aspire to become a customer success professional? If yes, check out this ... Read More |
Customer Experience | 5 MIN READ Customer Memory: The Key to Driving Positive Customer Experience Jul 19, 2022 Is there a connection between customer memory and positive customer experience? ... Read More |
Customer Success | 9 MIN READ Top 10 NPS Survey Best Practices for Customer Success Managers Jun 23, 2022 As a customer success manager, do you want to optimally utilize the NPS survey t... Read More |
Customer Success | 6 MIN READ How to Lead Through a Crisis: A Guide for Customer Success Leaders May 16, 2022 As a customer success leader, you need to set the right example while going thro... Read More |
Customer Success | 6 MIN READ Customer Success Platform for Complex, Multi-Product Enterprises: Features and Use Cases Mar 30, 2022 In this blog, we have discussed how the multi-product architecture for enterpris... Read More |
Customer Success | 3 MIN READ Technical Acumen Is a Good to Have Skill and Not a Must-Have Skill Mar 28, 2022 There is an ongoing debate whether technical acumen is good to have skill or a m... Read More |
Customer Success | 6 MIN READ #GiveFirst Attitude: A Must-Have Trait for Customer Success Managers in 2022 & Beyond Jan 28, 2022 Here is our take on why #GiveFirst attitude is a must-needed trait for customer ... Read More |
Customer Success | 11 MIN READ Time Tested Customer Success Email Templates for CSM Nov 16, 2021 Here are time-tested customer success email templates for CSMs that will help ma... Read More |
Customer Success | 6 MIN READ The Role of Automation in High-Touch Customer Success May 4, 2021 High-touch customer success can be improved with the help of automation and tech... Read More |