Customer Success | 6 MIN READ
What Does a Client Services Manager Do?
Nov 3, 2020
Being customer-centric has become more than necessary for modern companies to su...
Customer Retention | 7 MIN READ
5 Secrets that Customer Retention Specialists Don’t Want You to Know!
May 7, 2020
Ever since the boom of the SaaS industry, customer retention has become the top-...
Churn | 7 MIN READ
Top Things CSMs Need for Customer Churn Reduction
Apr 23, 2020
What does customer churn reduction mean? Before we learn about the top things th...
Customer Success | 8 MIN READ
What are the Other Names for Customer Success Manager?
Apr 23, 2020
Why is this question important? – “What are the other names for customer suc...
Customer Success | 7 MIN READ
What Makes a Good Customer Success Manager (CSM) Great?
Jan 7, 2020
SaaS companies rely on customer success, or CSM per se, for their own success. C...
Customer Success | 5 MIN READ
5 Best Practices for Enhancing Customer Success Management
Nov 15, 2019
SaaS businesses often have difficulty managing and improving customer success. T...
