Customer Success | 9 MIN READ Top 10 NPS Survey Best Practices for Customer Success Managers Jun 23, 2022 As a customer success manager, do you want to optimally utilize the NPS survey t... Read More |
Customer Success | 6 MIN READ How to Lead Through a Crisis: A Guide for Customer Success Leaders May 16, 2022 As a customer success leader, you need to set the right example while going thro... Read More |
Customer Success | 6 MIN READ Customer Success Platform for Complex, Multi-Product Enterprises: Features and Use Cases Mar 30, 2022 In this blog, we have discussed how the multi-product architecture for enterpris... Read More |
Customer Success | 3 MIN READ Technical Acumen Is a Good to Have Skill and Not a Must-Have Skill Mar 28, 2022 There is an ongoing debate whether technical acumen is good to have skill or a m... Read More |
Customer Success | 6 MIN READ #GiveFirst Attitude: A Must-Have Trait for Customer Success Managers in 2022 & Beyond Jan 28, 2022 Here is our take on why #GiveFirst attitude is a must-needed trait for customer ... Read More |
Customer Success | 11 MIN READ Time Tested Customer Success Email Templates for CSM Nov 16, 2021 Here are time-tested customer success email templates for CSMs that will help ma... Read More |
Customer Success | 6 MIN READ The Role of Automation in High-Touch Customer Success May 4, 2021 High-touch customer success can be improved with the help of automation and tech... Read More |
Customer Success | 6 MIN READ Common Customer Role Play Scenarios: A Guide for Customer Success Managers Apr 22, 2021 What are some of the common customer role-play scenarios faced by a Customer Suc... Read More |
Customer Success | 3 MIN READ How to Deal with Burnout as a Customer Success Manager Apr 16, 2021 What is Customer Success Manager Burnout and how do we tackle that? Here are som... Read More |
Customer Success | 6 MIN READ Emotional Intelligence Skills Every Customer Success Manager Should Have Mar 3, 2021 Emotional Intelligence is a must-have skill for a Customer Success Manager. Read... Read More |
Customer Success | 5 MIN READ Capacity Planning for Customer Success: A Practical Guide Feb 17, 2021 Customer success capacity planning is not rocket science if you keep things simp... Read More |
Customer Success | 6 MIN READ CSM-to-CSM Account Handoffs: A Guide to Perfect Customer Success Account Transitions Feb 5, 2021 Customer success account transition is a very fragile stage with respect to cust... Read More |