Customer Engagement

Customer Retention

5 Effective SaaS Customer Retention Tips

Providing solutions through a SaaS model is a great way to develop and nurture enduring customer relationships. As a SaaS provider, your business is, however, dependent upon retaining customers. Unlike companies that deal with single transactions, your customer’s ongoing success is more crucial than any feature or benefit that your software offers. SaaS is convenient,…

Customer experience management

How Customer Experience Management (CEM) is Different from Customer Relationship Management (CRM)?

Both Customer Relationship Management (CRM) and Customer Experience Management (CEM) are important aspects of keeping customers happy and gain insights about them by leveraging the power of data. However, it is important to know that both of them are not the same thing. They have different objectives and functionalities in the process of customer management….

Customer Engagement In Healthcare

Digital Transformation – The Driving Force Behind Patient Engagement in Healthcare

Role Of Digital Transformation In The Healthcare Industry  With digital transformation disrupting several industries over the years, the healthcare sector hasn’t been left far behind. Patients have been greatly benefited as a result of this disruption. By having ready access to data, they now have more control over their healthcare experiences. As a result, more…