Customer Success | 5 MIN READ
CSAT, NPS, and CES: Customer Satisfaction Score Industry Benchmarks
Aug 27, 2021
CSAT, NPS, or, CES – how do you know what is the industry benchmark? How do yo...
Customer Success | 7 MIN READ
Customer Pulse Survey: What Is It and How Is It Different from Other Surveys such as NPS
Apr 2, 2021
What is a Customer Pulse Survey and how does it benefit the company? And, is it ...
Customer Success | 6 MIN READ
How to Turn Your NPS Detractors into Promoters: The Essential Guide
Jan 13, 2021
Unsatisfied and unhappy customers would not only provide negative, appalling fee...
Customer Experience | 6 MIN READ
Top 10 Surefire Ways to Improve Your Net Promoter Score
Sep 24, 2020
Being in the SaaS business, all of us grapple with this question: how do we set ...
SaaS | 5 MIN READ
NPS for SaaS: Are you beginning to notice the Challenges with this metric?
Jun 6, 2020
Are you on the lookout for a powerful tool that pacifies the measurement of clie...
Customer Success | 5 MIN READ
Net Promoter Score: An important indicator of Customer Success
Nov 19, 2019
Anyone in business knows the value of customer satisfaction for growth. Many sma...
