Customer Success | 5 MIN READ 2023 Agenda: Max (and adapt) the Power of NPS for Your Customer Success (CS) Strategy Jan 4, 2023 Net promoter score (NPS) is one of those must-have metrics for customer experien... Read More |
Customer Success | 8 MIN READ What Are Some Free NPS Software and NPS Calculators Available Online? Sep 22, 2022 Here is a list of free NPS software and NPS calculators that are available onlin... Read More |
Customer Success | 10 MIN READ The NPS (Net Promoter Score) Does Not Work Any More: Here Is Why! Aug 23, 2022 Is it right to criticize Net Promoter Score (NPS)? In this blog, we provide rele... Read More |
Customer Success | 9 MIN READ Top 10 NPS Survey Best Practices for Customer Success Managers Jun 23, 2022 As a customer success manager, do you want to optimally utilize the NPS survey t... Read More |
Customer Success | 5 MIN READ CSAT, NPS, and CES: Customer Satisfaction Score Industry Benchmarks Aug 27, 2021 CSAT, NPS, or, CES – how do you know what is the industry benchmark? How do yo... Read More |
Customer Success | 7 MIN READ Customer Pulse Survey: What Is It and How Is It Different from Other Surveys such as NPS Apr 2, 2021 What is a Customer Pulse Survey and how does it benefit the company? And, is it ... Read More |
Customer Success | 6 MIN READ How to Turn Your NPS Detractors into Promoters: The Essential Guide Jan 13, 2021 Unsatisfied and unhappy customers would not only provide negative, appalling fee... Read More |
Customer Experience | 6 MIN READ Top 10 Surefire Ways to Improve Your Net Promoter Score Sep 24, 2020 Improve NPS, Net Promoter Score by following these top 10 surefire ways. Further... Read More |
SaaS | 5 MIN READ NPS for SaaS: Are you beginning to notice the Challenges with this metric? Jun 6, 2020 NPS or Net Promoter Score is a metric that aids in understanding whether your cl... Read More |
Customer Success | 5 MIN READ Net Promoter Score: An important indicator of Customer Success Nov 19, 2019 Anyone in business knows the value of customer satisfaction for growth. Many sma... Read More |