Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Do you feel that there is something missing in your business? Do you get that urge to ameliorate that into a tad bit better? Are your tactics not working as per your plan or are you falling in short of your targets? If this is the case, then we are here to bid you rescue in product̷
Do you feel that there is something missing in your business? Do you get that urge to ameliorate that into a tad bit better? Are your tactics not working as per your plan or are you falling in short of your targets? If this is the case, then we are here to bid you rescue in product success analytics.
Here we have compiled the top 5 issues that we see which act as a hindrance in product success analytics. With this, we tell you how to resolve these issues – be it simple oversights or be it even massive problems. If you planning to revise your business strategy from scratch, say no more! We have got you covered with these useful hacks.
For any given business, the first and foremost element is clarity. The clarity in terms of structure and plan. You will require a proper logic behind each of your move or activity, failing to which will result in easy termination of the success root.
When you take out a copious amount of efforts and time and then strive to equate your business effectively, it is of no surprise that the developers without a concise plan turn unstuck.
In order to take your business into the right direction, you must follow the following:
Your planning could be as easy or as detailed as you want it to be according to the type of business you are up to.
But remember, as long as you have the clarity in your thought process and structure coupled with the flexibility and focus, you will be assured that the rest will be taken care of.
Be ready for the changing priorities and be aware of the whimsical face of business. As it is very volatile and it can change any minute before you know it!
As, Leo Widrich, Co-Founder and COO at Buffer, rightly quotes it:
“The single most important thing we’ve done for onboarding is planning past the first session. Let’s say you have a SaaS application and know that new users who take action X, Y, and Z end up being really successful. It’s tempting to build a linear new user flow that encourages them to take these 3 actions then call it a day. But that’s just not how humans evaluate software – most of them will hardly complete one of the three actions in their first session.”
It is a known fact that regular interactions and intimacy with the other team members calls for a friendlier approach and a rather social working culture.
For the ones who directly talk to the potential clients and customers are aware of the first-hand questions they ask.
Nonetheless, they are also aware of the barriers to engagement and pushbacks as well. Thus, this puts you in a position to address these respective troubles through your business strategies.
Over and above, it allows you to really focus on the subjects that your audience actually cares about and helps you streamline your thoughts better with product success analytics.
The term collaboration simply means that now you will have a wider spectrum of ideas, thoughts, and suggestions. And when you are in a position to whip knowledge and experience into it, you end up adding creativity, depth, and fresh perspectives to your business. While you have it all, it makes sense to delve right into it, doesn’t it?
You might as well as aware that before you are a brand, you are a cluster of the same-minded troops who get together every single day for a reason.
It answers questions like, what is the purpose behind your existence as a team, what is the future that you dream of and how do you get to turn that dream surface reality?
Pondering on these questions would not just give you a sense of identity but it is very much integral to how well you interact with the people around, and how well you present yourself to the world. Presentation always matters. Always!
Many companies these days have some century-old missions and visions which they are expected to by-heart from the day of on-boarding.
However, that sometimes differ from who they are today and what they are trying to build. Therefore, it is crucial to take some time out and know what you really are and how to articulate those.
It is all about the connections in business. Conveying the necessary information to the people and building a relation out of it. Also, include only those personnel who are of use to the team and who can prove their mettle.
This is more or less like a toll to craft to the right people. You can find them with minimal research and sculpted interview questions.
As many companies forego these emails, conversations, and discussions, with a firm belief that they already know their customer, you must also know that if this is based out of the flawed workforce, you will be facing an impending doomsday sometime soon. Be alert, be sharp.
Funnily enough, this is a vital point that the people in the executive roles turn a blind eye to. As per a report by On Brand’s Magazine’s 2017 State of Branding, it states that only 21% of all the respondents go for a ‘verbal only’ strategy in the office.
Without having a formal hard-copy structure, it is very difficult to give your 100% to the work or make the right decisions or track your success through product success analytics. 25
Simran hails from the content marketing backdrop with extensive knowledge in blogs, articles, and technical whitepapers in the non-fictional domain. She uses her ‘gift of the gab’ to explore new possibilities on her way and to make an exquisite impact on her readers. In her spare time, she likes to read journals on artificial intelligence or play with her cute kittens.
Published May 19, 2020, Updated December 30, 2020
Find out why involving the Customer Success department might be your g...
19 Sep, 2022
Do you wish to learn how the mindset of businesses shifted from sellin...
02 Sep, 2022
This blog will help you learn everything about the product lifecycle, ...
03 Aug, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.