Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
Episode 8
14:58
September 30, 2022
Adam Wiedner
Customer Success Manager
Episode 7
31:04
September 23, 2022
Brandon Almendarez
Director of Customer Success
Episode 6
16:30
August 25, 2022
Srikant Chellappa
Founder and President, Engagedly
Episode 5
25:50
July 26, 2022
Jennifer Chiang
Head of Customer Success, Yup Technologies Inc.
Episode 4
44:52
July 20, 2022
Sue Nabeth Moore
Co-Founder, Success Chain
Jason C. Whitehead
Co-Founder, Success Chain
Episode 3
1:00:14
June 1, 2021
Rick Adams
Founder & CEO, PracticalCSM
Excerpt from Episode 5
01:49
Nov 29, 2022
To begin with, startups should focus on measuring the most essential customer success metrics—adoption, engagement, and renewal—instead of trying to boil the ocean.
Jennifer Chiang
Excerpt from Episode 4
1:58
Aug 03, 2022
User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.
Jason C. Whitehead
Sue Nabeth Moore
Excerpt from Episode 5
2:05
Jul 28, 2022
Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).
Jennifer Chiang
Excerpt from Episode 5
01:36
Jul 14, 2022
Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).
Jennifer Chiang
Get notified when new episodes of The Customer Success Intelligence Podcast are released.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.