EPISODE 30 : Driving User Adoption in SaaS: Essential Tips for CS Teams

EPISODE 30 44:52 mins

Driving User Adoption in SaaS: Essential Tips for CS Teams

July 20, 2022

Podcast Summary

[Podcast] What would it take for the customer to achieve so much success from using your SaaS product that they renew for the next 20 years (or more)?

The secret, to a great extent, lies in successful and sustained user adoption.

But why is user adoption so hard? What are some obvious (and not so obvious) barriers to adoption? How to develop and implement a foolproof user adoption strategy? What all small (and some big) things can CS teams do to dramatically improve adoption rates and business outcomes?

Join Jason Whitehead, Prithwi Dasgupta, and Sue Nabeth Moore in a frank and lively discussion as they unpack data, share learnings, and reveal tried-and-true strategies to accelerate and sustain high user adoption in SaaS.

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