Episode 4 44:52 July 20, 2022
Driving User Adoption in SaaS: Essential Tips for CS Teams

In this Episode

What would it take for the customer to achieve so much success from using your SaaS product that they renew for the next 20 years (or more)?

To a great extent, the secret lies in successful and sustained user adoption.

But why is user adoption so hard? What are some obvious (and not so obvious) barriers to adoption? How to develop and implement a foolproof user adoption strategy? What small (and some big) things can CS teams do to improve adoption rates and business outcomes dramatically?

Join Jason Whitehead, Prithwi Dasgupta, and Sue Nabeth Moore in a frank and lively discussion as they unpack data, share learnings, and reveal tried-and-true strategies to accelerate and sustain high user adoption in SaaS.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Get a Demo

Our Guests

Sue Nabeth Moore

Jason C. Whitehead

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast


    If you're customer-
    obsessed, let's talk.

    Book a Demo

    Key Moments from this Episode


    Excerpt from Episode 4

    1:58

    Aug 03, 2022

    Should CS Teams Be Tasked with Driving User Adoption?

    Play Micro Episode

    Recent Episodes (8 Episodes)


    Episode 8

    14:58

    September 30, 2022

    GUESTS

    Adam Wiedner

    Customer Success Manager

    GUESTS

    Brandon Almendarez

    Director of Customer Success

    GUESTS

    Srikant Chellappa

    Founder and President, Engagedly

    Episode 5

    25:50

    July 26, 2022

    GUESTS

    Jennifer Chiang

    Head of Customer Success, Yup Technologies Inc.

    GUESTS

    Sue Nabeth Moore

    Co-Founder, Success Chain

    Jason C. Whitehead

    Co-Founder, Success Chain

    Episode 3

    1:00:14

    June 1, 2021

    GUESTS

    Rick Adams

    Founder & CEO, PracticalCSM

    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.