Episode 4 44:52 July 20, 2022
Driving User Adoption in SaaS: Essential Tips for CS Teams

In this Episode

What would it take for the customer to achieve so much success from using your SaaS product that they renew for the next 20 years (or more)?

To a great extent, the secret lies in successful and sustained user adoption.

But why is user adoption so hard? What are some obvious (and not so obvious) barriers to adoption? How to develop and implement a foolproof user adoption strategy? What small (and some big) things can CS teams do to improve adoption rates and business outcomes dramatically?

Join Jason Whitehead, Prithwi Dasgupta, and Sue Nabeth Moore in a frank and lively discussion as they unpack data, share learnings, and reveal tried-and-true strategies to accelerate and sustain high user adoption in SaaS.

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Our Guests

Sue Nabeth Moore

Jason C. Whitehead

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

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    Key Moments from this Episode

    Excerpt from Episode 4


    Aug 03, 2022

    Should CS Teams Be Tasked with Driving User Adoption?

    Play Micro Episode

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