Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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[MicroPodcast] Post-Series A is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).
In your own experience, now that your own organization has just gone through a Series A, what do you think see changing in CS operations there in the company? Is it going to remain the same pre-Series A and post-Series A? According to you what’s going to be the difference?
So, yeah, pre-Series A it’s just me. I was just the one lone, uh, CSM. Obviously, you know, the CS hat was worn by a lot of different people since I was pretty new to the company, but now we’re already a team of three and we hope to be a team of seven by the end. In a couple of months, which means as anyone can expect, we’ll need the CS operations, the CS technology, because there’s, you know, really two different ways to scale.
And I. Exactly. And I think the two ways, and I think they should be, you should do both, but it just depends on how you weight them is using technology as well as hiring. So, I think hiring, pretty straightforward, you know, you just have a ton of customers coming in, we just need help, or we need that certain type of expertise or however else you need to balance the team.
You know, typical people management strategy sort of thing. And in terms of CS technology, like that’s where you can really unlock efficiency. Like how can you get the account, uh, CSM to account ratios even better?
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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