Episode 5 25:50 July 26, 2022
Decoding Customer Success for Startups

In this Episode

An insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Jennifer Chiang (Head of Customer Success, Seso) deciphering Customer Success for startups, including answers to the following questions:

1. When is the right time to start CS?

2. How do you define a startup?

3. What traits should you look for in your first CS team members?

4. How should a startup go about choosing the tech/stack they need?

5. What CS metrics should you start with?

6. As a Head of CS, how do you balance the expectations of the Board and the team?

7. What changes in CS after Series A

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Our Guests

Jennifer Chiang

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

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    Key Moments from this Episode

    Excerpt from Episode 5


    Jul 28, 2022

    What Traits Should You Look for in Your First CS Team Members?

    Play Micro Episode

    Excerpt from Episode 5


    Jul 14, 2022

    CS Ops: What Changes after Series A Funding

    Play Micro Episode

    Excerpt from Episode 5


    Jul 12, 2022

    Can Your Business Have More than One ICP (Ideal Customer Profile)?

    Play Micro Episode

    Excerpt from Episode 5


    Jul 05, 2022

    How Do You Define a Startup?

    Play Micro Episode

    Excerpt from Episode 5


    May 19, 2021

    Customer Success Is about Being a Trusted Advisor

    Play Micro Episode

    Recent Episodes (8 Episodes)

    Episode 8


    September 30, 2022


    Adam Wiedner

    Customer Success Manager


    Brandon Almendarez

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    Srikant Chellappa

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    Episode 5


    July 26, 2022


    Jennifer Chiang

    Head of Customer Success, Yup Technologies Inc.


    Sue Nabeth Moore

    Co-Founder, Success Chain

    Jason C. Whitehead

    Co-Founder, Success Chain

    Episode 3


    June 1, 2021


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    Founder & CEO, PracticalCSM

    Resources & Insights


    Customer Success Intelligence Podcast

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