Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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July 26, 2022
Head of Customer Success, Yup Technologies Inc.
An insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Jennifer Chiang (Head of Customer Success, Seso) deciphering Customer Success for startups, including answers to the following questions:
1. When is the right time to start CS?
2. How do you define a startup?
3. What traits should you look for in your first CS team members?
4. How should a startup go about choosing the tech/stack they need?
5. What CS metrics should you start with?
6. As a Head of CS, how do you balance the expectations of the Board and the team?
7. What changes in CS after Series A
Vrushali is a passionate and accomplished professional with expertise in digital marketing. She has a proven track record of driving successful outcomes for businesses. Vrushali loves traveling and exploring new places.
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
Follow along and share your thoughts.
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Excerpt from Episode 5
Nov 29, 2022
Jul 28, 2022
Jul 14, 2022
Jul 12, 2022
Jul 05, 2022
May 19, 2021
December 8, 2023
Director, Customer Success and Technical Services
November 30, 2023
Director of Customer Success
November 14, 2023
Founder, Customer Experience Consultant and Advisor
November 9, 2023
Jason C. Whitehead
Co-Founder, Success Chain
October 16, 2023
October 6, 2023
Sue Nabeth Moore
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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