EPISODE 31 : Decoding Customer Success for Startups

EPISODE 31 25:50 mins

Decoding Customer Success for Startups

July 26, 2022

Podcast Summary

An insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Jennifer Chiang (Head of Customer Success, Seso) deciphering Customer Success for startups, including answers to the following questions:

1. When is the right time to start CS?

2. How do you define a startup?

3. What traits should you look for in your first CS team members?

4. How should a startup go about choosing the tech/stack they need?

5. What CS metrics should you start with?

6. As a Head of CS, how do you balance the expectations of the Board and the team?

7. What changes in CS after Series A

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