Customer Success Intelligence

In the past, companies operated and made important growth decisions with little input from customers. They didn’t have the feedback channels we do today. Many viewed customers as revenue generators, not sources of valuable information. They ...

A director of customer success is responsible for building and leading the customer success team. Their common daily activities vary widely. Learn more!

Here is a glimpse to Ted Talk Customer Success Influencers and what unmissable insights they are adding to the industry. Live footages inside from the show.

Finding the right customer might not always be easy. Here are 9 examples that clearly prove that a customer may not be always right in the first place.

Gone are the days when customer service used to be a one-time deal. These days, it is more like a mutual relationship, entitling to a customer lifetime value. Simply put, these customers are going to stick around with the company.  And that i...

Today customers are flooded with options on products and services, be it range, quality or price. In such a competitive world, sales and marketing alone are not adequate to ensure and sustain growth, neither are annual contracts reliable methods o...