Customer Success | 10 MIN READ

Best Customer Success Certifications 2021: The Ultimate List

Here is a list of the best, top-notch customer success programs and certifications for professionals of any level in 2021.

Niyathi Rao
Jun 11, 2021

Best Customer Success Certifications

Best Customer Success Certifications 2021

Focusing on your professional development is crucial to stay up-to-date with emerging Customer Success trends and industry developments. And whether you’re someone just venturing into customer success or looking to enhance your career- a customer success certification might be exactly what you need. 

Customer success certifications can be immensely valuable to your career by helping you hone your skills, expand your professional network, negotiate a higher salary, and much more.  If you’re wondering what the best certifications for customer success managers are, you’re in the right place. In this post, we’ll discuss some of the finest customer success certifications so you can choose the best one for you.

Best Customer Success Certifications 2021

SuccessCOACHING

A SuccessHackers’s venture managed by industry leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCOACHING offers multiple workshops and online training programs for customer success professionals. The course is led by trainers who have 60+ years of combined experience in the customer success space. They teach CSMs best practices that enable them to engage, manage, and retain customers. Here are the four levels in the course:

  • CCSM Level 1 focuses on engaging, managing, and retaining customers, and designing plans, and building business reviews for onboarding success.
  • CCSM Level 2 curriculum focuses on refining the ability to manage multiple accounts and internal relationships.
  • CCSM Level 3 focuses on developing skills that you’ll need to become a strategic customer success manager.
  • CCSM Level 4 curriculum provides you with the skills you’ll need to  drive portfolio or account expansion

You’ll also learn how to manage time effectively, deal with customer discontent, NPS for customer success, and communication management. 

TriTuns Customer Success Training Program

The Tri Tuns Customer Success Training Program is for early-career professionals, CS leaders, and customer success teams to help them improve their skills. It’s excellent for individuals who prefer learning at their own pace with self-study. It’s also 100% online and highly interactive. 

CS Mastermind is another professional development program that enhances skills via online training, group coaching calls, instructor-led sessions, and more.

The online program includes 3-month access to the course. You’ll get access to fast-paced, problem-solving workshops. You’ll also get a certificate that’s shareable on your LinkedIn.

Cisco Customer Success Manager

Cisco’s Customer Success Manager Certification will help you drive business outcomes and become a trusted advisor who’s continuously delivering value to your customers. You can identify adoption barriers, validate solutions, interpret customer usage data, help customers increase renewals, implement new frameworks, and cultivate better sales opportunities across the customer lifecycle. 

This course can also help you prepare for the Cisco Customer Success Manager (DTCSM) exam. To earn the recognized Cisco certification, which is valid for three years, you need to pass the 820-605 DTCSM exam which tests discovery, benchmarking, evaluation, and enablement. The program offers experiential learning based on use cases, intuitive content, best-practice procedures, and more. You’ll also learn about key phrasings and ideas that are essential to succeed as a CSM.

PracticalCSM’s Certified Customer Success Management Professional (CCSMP) Customer Success Certification

The CCSMP is a high-value practical training program. It answers important questions such as the what, why, and how of customer success. The course provides tools that will ensure high-quality task performance while improving efficiency and productivity. Here are some of its topics: 

  • What customer success means and why it’s important
  • Understanding the value customer success provides to the CSM and customer
  • Benefits of a combined framework using skills and knowledge
  • Customer engagement
  • Consultative techniques that will help understand customer’s initiative and their needs
  • Helping customers manage change effectively
  • Help customers report, measure, manage, and track value across the organization
  • Report and measure customer success activities for improved customer advocacy

The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle.

Customer Success Certificate Program by Portland State University

The Customer Success Certificate Program by Portland State University is a 12-week program that offers insights into the best practices, key fundamental principles, and examples of customer success. The program is a mix of weekly live instructor-led sessions with independent structured learning. It also allows guest experts to share their real-world insights and experiences.

Upon completing the program, you will get a professional certificate as a Certified Customer Success Manager (CCSM). There’s ample student interaction for professionals in any industry looking to become a customer success professional. On completion, you’ll know:

Success League’s CSM Certification Program – 15 Classes

With The Success League’s CSM certification program, you’ll have everything you need to grow as a CSM successfully. The 15-class series includes: 

  • Developing deep-level account plans
  • Creating and managing account portfolios
  • Onboarding customers effectively, 
  • Conducting business reviews for internal or external purposes
  • Managing a customer life cycle

Tackling difficult conversations.  

One thing to note is that these are live, instructor-led classes that require an active internet connection for an hour each week. But, after each session, you’ll get access to the tools you can start using immediately to apply your new skills.

Success League’s CS Leadership Certification Development Program 

The SuccessLeague’s CS Leadership 12-week program is an online instructor-led training covering valuable customer success leadership topics. With a blend of practical activities and learning exercises beyond the classroom, the program provides significant value to its participants.  You’ll get in-depth knowledge of team metrics, goals, hiring, customer journey, and more.

Customer Success Masterclass by WnTD

The Customer Success Masterclass by WnTD is a combination of three levels Let’s cover each level so you can see what each one offers:

  • Customer Success Master class Level 1 covers the fundamentals like strategic thinking and customer engagement. Some core aspects discussed include onboarding fundamentals, customer success metrics, managing churn risks, renewals, and expansion techniques.
  • Customer Success Master class Level 2 covers managing customer health and customer portfolio, internal advocacy, customer education, and QBR management.
  • Customer Success Master class Level 3 is all about effective sales to CS kickoff calls, renewals and expansion hacks, managing churn risks, enhancing product adoption, creating customer success plans, and more.
Customer Success Certifications

CCSR Certified Customer Success Representative by AA ISP

The CCSR by AA-ISPThis accreditation board is established to maintain a set of competencies for customer success representatives to meet. Some of the core areas in the program include onboarding meetings, customer meetings, objection handling, communication skills, and more. The main measures include reliable testing, conflict of interest management, and impartiality. There are specific requirements you’ll need to take the course. They include completing one of the following:

  • Minimum of 32 hours of customer success instructor-led training. For example, college sales programs, internships, or boot camps
  • Six months or more experience in customer support, customer service, or sales development

Graduate Certificate in Customer Success Management by RMIT

Gain the skills, tools, and knowledge required to keep and manage customers with RMIT’s CSM Graduate Certificate. You can drive customer value, thereby increasing company value with top-class approaches in customer success strategy. And you can accelerate your career in customer success management

The course teaches customer value strategies, understanding customer data, increasing customer longevity and loyalty. You can also track, predict, and optimize customer behavior with the knowledge you’ll gain from this course. Plus, you’ll learn how to communicate with stakeholders more efficiently and offer better experience designs. 

Customer Success Academy’s CS Course

The Customer Success Academy’s CS Course is for customer success managers or personnel looking to find a new CS career in the SaaS industry.  A SaaS company with a stellar customer success team is like a “sinking boat” and that’s what this course swears by. There are certifications for individuals and teams. 

You can pick any area based on your experience, interest, and education. Some of them mentioned are account management, technical services, team management, support engineer, program management, experience design, and more. These courses come with project plans, private group forums, email lessons, and more. You can also claim your free customer success badges to add to your LinkedIn profile.

Customer Success Manager: Fundamentals to Your CSM Career by Udemy

The CSM course by Udemy helps you understand the role of a customer success manager, and it’ll prepare you for a CSM job interview. The course content includes the basics of customer success management, the purpose, people,  cultural aspect to it, important customer success terminology, and keys to becoming a successful CSM. You’ll also learn how to reduce time to value, increase initial victory, and reduce churn to an extent. And you’ll learn about customer profiling and customer success gaps. The course is open to anyone who wants to be a CSM.

Certified Customer Experience Professional (CCXP) program by CXPA

The Certified Customer Experience Professional CCXP program offers professional recognition to individuals with in-depth knowledge of customer experience. CXPA is an independent professional credential. The main benefits of the course are:

  • Provides a framework for advancement
  • Validates expertise and credibility
  • Increases how the CSM can be marketed
  • Shows commitment to improve

The core competencies required include customer-centric culture, experience design, innovation, measurement, ROI, metrics, organizational adoption, and customer insight.

Customer Success- How to Exceed Your Customers Expectations by Udemy

This  Customer Success course by Chuck Wall focuses on understanding customer expectations. It’ll help you deliver value to your customers and improve customer loyalty. The course comprises video lectures, downloadable resources, and tools. You will also learn how customers perceive value and what their real needs are. You can also understand how small changes impact customer expectations to loyalty.

Managing Difficult Customers by ICMI

This course by International Customer Management Institute (ICMI) is for dealing with difficult customers. The certification is great to add to your portfolio when you are looking at retaining customers, especially. There are five modules in the course. They include difficult customers, key considerations while knowing one, techniques that help, managing escalations, and stress management. You will also learn concepts such as active listening, paraphrasing, and more frameworks. 

Gainsight’s Pulse Plus  

Pulse+ is a premium industry-grade eLearning certification that’s offered as an annual training subscription. You get access to top-class content and information from thought leaders. The course is designed to help industry professionals map out their everyday challenges and understand customer objectives better.    

Bottom Line

These are the best customer success certification or training courses you can take to become a certified CSM. They’ll help you improve your project management skills, boost your resume, improve chances of growing within the company, and more. 

The potential for a certified customer success manager vast. You can amplify your SaaS companies’ subscriptions and develop the aptitude to face customer success challenges. You will also identify ways to establish strong business ties with customers and enhance your retention aspects while reducing churn.

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Niyathi Rao

Niyathi is an experienced content marketer with a love for SaaS tech products. She reads a lot (mostly fiction) and is a huge news junkie. Niyathi loves exploring different forms of inbound marketing and taking on challenges.

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