Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
What are some of the best benefits, practices and the tools for SaaS monitoring? Read on this blog to unlock your answers rights away.
It is always wiser to review, observe and monitor your operational workflow. Whether it is a manual or an automatic management workflow, you must keep a tab on the performance of the servers, apps, sites and other related infrastructure. And that is why we are proud to present this blog on SaaS monitoring that will walk you through the best of benefits, best practices, and tools that one can avail from SaaS monitoring. Well, if that is what you have been wondering off late, you are definitely on the right page. Without any further ado, let us get started right away. These are the following bits that we will be learning today:
So, what exactly is SaaS monitoring? In simple words, SaaS monitoring is a performance tracking solution that gives you complete visibility into each of your system’s aspects. This includes your enterprise’s digital space as well. Additionally, SaaS monitoring extends beyond your organization’s assets to provide monitoring data across the public Internet to allow greater awareness and control of the user experience.
Not just that, SaaS monitoring allows you to ensure a convenient customer experience that renders real-time data right from the user’s browser.
This enhances the overall awareness, visibility and also the ability to affix issues without really having to rely on a service provider’s help desk. Isn’t that a relief? Moreover, SaaS monitoring tools have been said to offer an extra layer of accountability. Let us now delve into some of its benefits that second this point.
New Relic is a tool that helps in application monitoring, customer experience monitoring, and analytics of monitored data. In order to better analyze data monitoring, this tool has built its insights products that let you to perform queries data against the third party data and monitored data as well.
If you are looking for a totally different approach to data monitoring that powers an all-in-one offerings, then you should say hello to Dynatrace. It makes the best use of artificial intelligence and targets the new modern eBiz people. These tools connect application monitoring with user-experience-, network-, server-, cloud- and infrastructure-monitoring.
If you are on a budget and looking for a SaaS monitoring tool, opt for the OpsGenie tool. This will allow you to carry out schedules, escalation policies, and incident routings. Further, it has flexibility in alerting workflows that help in lessening your dependency on network operation teams.11
SaaS monitoring is an integral part and parcel of your company’s management and security processes. If your security is being compromised, you will have to come up with something that keeps you as well as your customers safe and trusted. We hope that you would have received substantial knowledge on the best of SaaS monitoring benefits, best practices as well as on tools that aid in keeping a strict eye on your data.
Highly accomplished, motivated, and adaptable sales and operations professional with a track record of successful leadership. Known for an empathetic and consultative approach that consistently exceeds growth and revenue goals.
Published August 25, 2021, Updated June 07, 2023
In this blog, explore the seven biggest reasons why MS Project isn’t...
30 May, 2023
Learn how call coaching can effectively enhance the performance of the...
04 May, 2023
Learn the top 5 Critical mistakes to Avoid in your QA testing process ...
24 Apr, 2023
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.