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Define and track onboarding by phase, user progress, account, and portfolios.
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Optimize product usage by monitoring in-depth user data and receiving actionable insights
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Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
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Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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A single source of truth (SSOT) is a manner in which you can make data accessible to your staff and employees across an organization. It permits them to use unified data emerging from multiple apps or streams into a single data point, all at the same time, irrespective of their team. Moreover, it
A single source of truth (SSOT) is a manner in which you can make data accessible to your staff and employees across an organization. It permits them to use unified data emerging from multiple apps or streams into a single data point, all at the same time, irrespective of their team.
Moreover, it is deemed as a must-have for enabling stellar insights onto your company. With the source of truth data in place, the marketers tend to have a holistic view that will help them unearth standpoints and outlooks that weren’t found up till now. Read on to know more about SSOT examples and benefits. Here is what we will be delving into today:
Although there is no such single source of truth definition that fits into the textbook, it is seen more as the fulcrum that each of the businesses can rely on to find solid data from a unified point of contact. A SaaS business is a data-driven business.
And for any of these businesses, garnering and probing data is crucially important. In such a case, it becomes cumbersome to collect data when it resides in diverse sources. That is when focusing on an SSOT comes into play.
Say Hello to Smartkarrot, a leading customer success platform. It helps integrate customer experience, product success, and to automate engagement in digital platforms. Further, it ensures that all of your data is guarded consistently with no loss to you at all.
It believes in a customer-first approach and that employee success coincides with the principles of customer success. It’s strength, sincerity, and customer-centric approach has led to the stage it is today amidst its competitors.
Smartkarrot’s tool, 360 view of the customer empowers you to get a holistic insight into your customer’s data. Grab all your facts and figures in this single dashboard that includes the profile of your clients, product usage, financial details, task management, and emerging engagement trends.
Further, you can configure the dashboard widgets to create a significant and dynamic view that is tailored to your demands. Here, you can observe your client’s data by phases, sections, or CSMs. Additionally, you can set alerts for a customer’s portfolio or account. On top of that, you can filter, relevant data, and take necessary actions accordingly.
With the help of exceptional customer segmentation, your day has just become simpler. It will permit you to make automatic actions. Over and above, you can easily form more user assemblies by imbibing with their behavior forms, demographics, and other factors, for which you don’t really have to code.
Once these customer segments have been created, this will organically refresh and render you with the exact facets of meeting your guidelines. Rest assured; you will find all your account segments covered here.
It is a given that one size does not fit all. In a few simple clicks, you can charge weights across varied facets and create a customer health score dashboard that works for you. Further, you can use and trace it as an action initiator. Get to know if the account is weak, moderate, or strong by the highly efficient tool that does it for you.
Now, it is possible to buy convenience with Smartkarrot’s customer survey option. From cumbersome surveys to simple pulse feedbacks – you can seamlessly configure all of it. Gone are the days when you had to persuade your clients to get themselves out of your ecosystem for providing feedback. You can have it right here, right now.
With this, you can manage client usage behavior from the various other phases as well, right from onboarding to the final stage of advocacy. Over and above, its easy-to-use arrangements permit you to customize all facets of your feedback process as per the given rules and norms.
The single source of truth is the need of the hour if you wish to break through this rampant cut-throat competition. It cuts down the need to rely on any professional support or wait for long hours. In this article, we also discussed how you can make Smartkarrot your friend and bid goodbye to these issues.14
Trust it, as it fully accomplishes and completely automates the method of not only pulling in your data from myriad sources but also transforming it into a polished and analysis-ready form. Get your free demo today itself and take your business to greater heights.
Simran hails from the content marketing backdrop with extensive knowledge in blogs, articles, and technical whitepapers in the non-fictional domain. She uses her ‘gift of the gab’ to explore new possibilities on her way and to make an exquisite impact on her readers. In her spare time, she likes to read journals on artificial intelligence or play with her cute kittens.
Published 23 Oct 2020, Updated 30 Dec 2020
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