Customer Retention | 5 MIN READ
Customer Acquisition vs Customer Retention: What Should SaaS Companies Prioritize?
Jul 21, 2021
Customer acquisition vs customer retention, who wins in this game of two? Does a...
Customer Retention | 5 MIN READ
Customer Retention Analysis: What is it and How to do it?
Jul 7, 2021
What is a customer retention analysis? And, how does it help a business in the r...
Customer Retention | 6 MIN READ
SaaS Renewal Rate: A Guide for Subscription Businesses
May 20, 2021
The best guide to SaaS renewal rate – top metrics, how to improve renewal rate...
Customer Success | 6 MIN READ
How to Use Content to Boost Customer Success
Feb 18, 2021
A well-written Customer Success Content has the power to accelerate your retenti...
Customer Retention | 5 MIN READ
What Is Cohort Analysis? How to Use It to Boost Customer Retention and Make Better Product Decisions
Feb 4, 2021
To boost customer retention, a cohort analysis is a must. Use cohort analysis re...
Customer Retention | 6 MIN READ
Customer Retention Cost (CRC): All You Need to Know
Jan 20, 2021
Although there’s a cost involved with customer retention, the benefits are man...
Customer Experience | 8 MIN READ
What Is Product Experience (PX) and Why Does It Matter
Dec 22, 2020
Product experience is a part of the entire user experience. It focuses on the jo...
Customer Success | 7 MIN READ
Customer Success ROI: How to Measure and Improve It
Dec 4, 2020
Any business function that you deploy towards your business goals must be measur...
Customer Success | 6 MIN READ
Top 10 New Year Resolutions for Customer Success Managers in 2021
Dec 3, 2020
It is no wonder that the new year is the time for setting personal goals. If you...
Customer Success | 7 MIN READ
Perfect Sales to Customer Success Handoffs: The Essential Guide
Nov 18, 2020
Okay! So now you have gotten over the customer acquisition stage and want to per...
Customer Success | 7 MIN READ
Top Strategies for Customer Value Creation
Nov 11, 2020
In order to stay in business with you for the long term, the customer has to con...
Customer Retention | 32 MIN READ
70+ Experts Reveal the Best Customer Retention Strategies During COVID-19
Nov 2, 2020
Customer retention is very challenging for businesses especially in 2020. The un...
