Top 20 quotes on product experience, churn management, customer retention, customer experience, customer success management, customer loyalty, customer advocacy, etc. from thought leaders across various industries that impact the customer success efforts. From their years of experience, they share words of wisdom that can help understand and change customer success operations for better efficiency and…
Providing solutions through a SaaS model is a great way to develop and nurture enduring customer relationships. As a SaaS provider, your business is, however, dependent upon retaining customers. Unlike companies that deal with single transactions, your customer’s ongoing success is more crucial than any feature or benefit that your software offers. SaaS is convenient,…
“On average, only 25-40% of new customers will re-launch an app after the first week. This number diminishes as time goes on, ultimately falling to 4% one year out.” (Source) Customer churn can be defined as a metric that quantifies the number of users who have uninstalled an app in a particular time period. When…
If an app is launched only once a week after it has been installed, there is a 60 percent probability the user will never launch it again. Source Customer retention is the glory of any business. However, it is not an easy deal. There are strategies to execute to see that these visitors are made to stay…
Image Credit Most app creators and owners believe that user acquisition is the only metric they should focus on to determine the success of their apps. However, the reality is that even though many people will be downloading your app, whether they are active users or not is a different issue. So, after acquiring users,…
