Customer Success | 20 MIN READ
Top 50 Customer Success Influencers 2021
Jan 5, 2021
Meet the leading Customer Success influencers and thought leaders who are helping shape the field and its future evolution.
...
Churn | 6 MIN READ
How to Proactively Identify and Save At-Risk Customers: An Essential Guide
Nov 26, 2020
Your at-risk customers haven’t gone just yet. But, it can save you a fort...
Churn | 6 MIN READ
Customer Attrition: Essential Guide to Understand, Measure, and Prevent It
Oct 16, 2020
70Â percent of the clients churn away from a company when faced with poor c...
Churn | 5 MIN READ
Managing Churn During COVID-19: What Customer Success Can Do
Sep 18, 2020
Customer churn is one of the biggest fears for businesses focused on growth...
Churn | 7 MIN READ
These SaaS Churn mistakes will cost you millions!
Jul 10, 2020
SaaS industry is one of the fastest growing industries in the world. If you...
Churn | 6 MIN READ
Best Way to Avoid Revenue Churn
Jul 9, 2020
As a growing SaaS business, acquiring new customers is no doubt your first ...
Churn | 6 MIN READ
How to design a great customer churn prediction software / algorithm!
Jun 12, 2020
With so many SaaS companies offering similar products in different niches, ...
Churn | 6 MIN READ
Revealed: Closely held Industry Secrets to Account Churn Prediction!
May 28, 2020
When you know that your revenue is based on a recurring contract – be it ...
Churn | 6 MIN READ
SaaS churn rate benchmarks: and how to do better yourself!
May 28, 2020
Churn rate is the rate of customers or revenues lost by a company in a give...
Churn | 6 MIN READ
CSM Tip: Can a SaaS customer who has requested to cancel be saved?
May 27, 2020
Customer churn is one of the biggest woes of SaaS companies. Companies spen...
Churn | 6 MIN READ
CSM Tip: How to re engage old customers who stop responding to emails and calls?
May 27, 2020
With the rapid growth of subscription based business models, companies have...
Churn | 6 MIN READ
5 Ways to Benchmark and Control Your SaaS Churn Rate Effectively!
May 20, 2020
Churn is supposedly the new buzz in the market, and why wouldn’t it ...
Churn | 6 MIN READ
How to Measure the Appropriate SaaS Churn Metrics and Ignore Vanity Metrics?
May 14, 2020
Like every other business, SaaS businesses have their good days as well as ...
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