Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
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Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
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Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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We have compiled a list of the top 10 customer success blogs, which will help increase individual and organizational customer success knowledge quotient by focusing on related topics and thoughts such as customer-centricity, improve customer experience and satisfaction, churn management, customer
We have compiled a list of the top 10 customer success blogs, which will help increase individual and organizational customer success knowledge quotient by focusing on related topics and thoughts such as customer-centricity, improve customer experience and satisfaction, churn management, customer retention, account renewals, and expansions, customer advocacy, etc.
Customer Success is a mindset that everyone in an organization will require to adapt to ensure the success of their customers and as a result, the success of the organization.
by Lincoln Murphy
Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. He posts regularly on customer success, customer experience, and customer-centricity.
by Kristen Hayer
Since 2015, The Success League has helped hundreds of companies reduce churn, drive expansion revenue and improve customer satisfaction
by Todd Eby
SuccessCOACHING shifts the focus away from providing general information about the “why” and the “what” of Customer Success, to delivering practical, proven methods and practices that provide the “how” of delivering Customer Success.
by Kia Puhm
DesiredPath believes companies who organize their business around their customers will have a significant competitive advantage, and are well poised to future proof their business.
by Jason Whitehead
This blog will helps readers learn how to build high-impact customer success programs and teams, and figure out how to quickly renew and expand their accounts.
by David Skok
David Skok enjoys posting articles that allow entrepreneurs to help them start their companies. And he posts regularly about Customer Success and Customer Centricity, as well.
by Diana De Jesus
In Diana’s words: “There’s still so much to learn and I don’t want to keep it all to myself so I created Keep The Customer to share it with the rest of the world.”
by Ellie Wu
This blog is full of excellent advice and tactics on customer success, customer experience, and ultimately how organizations can get customer-focused.
by Curtis Bingham
This blog teaches you how to look at customers as your most essential asset: to systematically create value for them, and in turn, motivate them to be great brand advocates for you.
by Jeanne Bliss
This blog shares about the true meaning of “customer experience”– starting with a purpose and the leadership clarity to know exactly what you should and should not do – to grow.
It is important to understand and constantly learn from the perspective of those individuals and businesses who have gained expertise in this space through their experiments and experiences.
Read through these top 10 customer success blogs and also share them with your friends and colleagues. Feel free to also download a copy by clicking below.24
Ritesh has over 20 years of experience collaborating with customers and adding value to their organizations. In his prior role as head of healthcare practice for a high growth US healthcare tech organization, he built a centralized knowledge house to drive customer-centric delivery.
Published 8 Apr 2020, Updated 29 Dec 2020
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