Customer Experience, Customer Success | 3 MIN READ

Top 10 Customer Success Blogs

Check the best customer success blogs 2021. Leading the pack is Lincoln Murphy customer success book followed by the resources for customer success manager.

Ritesh Kaul
Ritesh Kaul
Apr 8, 2020

Customer Success Blogs

We have compiled a list of the top 10 customer success blogs, which will help increase individual and organizational customer success knowledge quotient by focusing on related topics and thoughts such as customer-centricity, improve customer experience and satisfaction, churn management, customer retention, account renewals, and expansions, customer advocacy, etc.

Customer Success is a mindset that everyone in an organization will require to adapt to ensure the success of their customers and as a result, the success of the organization.

Customer Success Blogs

#1 SixteenVentures

by Lincoln Murphy

Customer Success blogs

Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. He posts regularly on customer success, customer experience, and customer-centricity.

#2 The Success League

by Kristen Hayer

Top customer success blogs

Since 2015, The Success League has helped hundreds of companies reduce churn, drive expansion revenue and improve customer satisfaction

#3 SuccessCOACHING

by Todd Eby

Top 10 customer success blogs

SuccessCOACHING shifts the focus away from providing general information about the “why” and the “what” of Customer Success, to delivering practical, proven methods and practices that provide the “how” of delivering Customer Success.

#4 Desired Path

by Kia Puhm

DesiredPath believes companies who organize their business around their customers will have a significant competitive advantage, and are well poised to future proof their business.

#5 TriTuns

by Jason Whitehead

This blog will helps readers learn how to build high-impact customer success programs and teams, and figure out how to quickly renew and expand their accounts.

#6 ForEntrepreneurs

by David Skok

customer success blogs

David Skok enjoys posting articles that allow entrepreneurs to help them start their companies. And he posts regularly about Customer Success and Customer Centricity, as well.

#7 KeepTheCustomer

by Diana De Jesus

In Diana’s words: “There’s still so much to learn and I don’t want to keep it all to myself so I created Keep The Customer to share it with the rest of the world.”

#8 Picture CS

by Ellie Wu

This blog is full of excellent advice and tactics on customer success, customer experience, and ultimately how organizations can get customer-focused.

#9 Chief Customer Officer Council

by Curtis Bingham

This blog teaches you how to look at customers as your most essential asset: to systematically create value for them, and in turn, motivate them to be great brand advocates for you.

#10 Customer Bliss

by Jeanne Bliss

This blog shares about the true meaning of “customer experience”– starting with a purpose and the leadership clarity to know exactly what you should and should not do – to grow.

It is important to understand and constantly learn from the perspective of those individuals and businesses who have gained expertise in this space through their experiments and experiences.

Read through these top 10 customer success blogs and also share them with your friends and colleagues. Feel free to also download a copy by clicking below.

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Originally Published April 8th, 2020, Updated December 29th, 2020

Ritesh Kaul

Ritesh Kaul

Ritesh has over 20 years of experience collaborating with customers and adding value to their organizations. In his prior role as head of healthcare practice for a high growth US healthcare tech organization, he built a centralized knowledge house to drive customer-centric delivery.

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Comments

12 months ago

Top 10 Customer Success Books - SmartKarrot I Cusomer Success

[…] lot of interesting and informative blogs, newsletters, podcasts, videos, etc. are available on the subject of customer success. We have put […]

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12 months ago

Helga

Helga is liking this.

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11 months ago

Andrea

These are such great recommendations! A great collection, thank you for sharing these!

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10 months ago

Mark

What a wonderful concept. I love how you broke things down into these ten graphics. Thinking about your customers is really key to having success. In my line of work, it's about the viewer and giving them what they want. The rest is just gravy, baby.

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