The Customer Success Intelligence Podcast

Recent Episodes (56 Episodes)


GUESTS

E. Jay Hussein

Chief Customer Officer

GUESTS

Jan Young

Senior Consultant, Customer Success

GUESTS

Morika Georgieva

Director, Customer Success and Technical Services

GUESTS

Morika Georgieva

Director, Customer Success and Technical Services

GUESTS

Sana Farooq

Director of Customer Success

GUESTS

Shruti Sharma

Founder, Customer Experience Consultant and Advisor


Quick Listens (30 Episodes)


Excerpt from Episode 3

2:32

May 18, 2021

The Road to Customer-Centricity Starts with Understanding Customer Data

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Customer Success teams can become more customer-centric by better understanding customer data—in all its variety and velocity—and having a clear line of sight on what they want.

GUESTS

Rick Adams

Excerpt from Episode 3

2:02

May 18, 2021

Transforming Data to Insight to Action at Scale

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What differentiates best-of-breed CS teams from the rest is their ability to transform massive amounts of data to intelligent insights to meaningful action at scale.

GUESTS

Rick Adams

Excerpt from Episode 1

02:39

Mar 17, 2021

Customer Success Is Like an Orchestra!

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Customer Success is less like a Swiss army knife and more like an orchestra. The CSM draws all the other resources and keeps them in harmony.

GUESTS

Andreas Knoefel

Excerpt from Episode 1

02:46

Feb 25, 2021

Customer Success Should Have a Strong Revenue Focus!

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Among the many other Customer Success metrics, it is important to also showcase financial value.

GUESTS

Andreas Knoefel


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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

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